SAP BW/HANA Consultant with ABAP & Power BI

We are seeking a detail-oriented and proactive Manual Tester to join our Quality Assurance team. The ideal candidate will be responsible for ensuring that software applications meet high standards of quality, performance, usability, and user experience.

The role requires close collaboration with developers, business analysts, project managers, and other stakeholders to identify, report, and resolve issues throughout the software development lifecycle.

Key Responsibilities

• Perform various types of testing, including:
• Smoke Testing
• Sanity Testing
• Regression Testing
• User Acceptance Testing
• API Testing
• Functional and Non-Functional Testing
• Black Box Testing
• White Box Testing
• Exploratory Testing
• Compatibility Testing
• Basic Security Testing
• Conduct basic performance testing to ensure applications meet expected responsiveness and stability standards.
• Develop, review, and execute test cases, test scenarios, and test scripts.
• Perform cross-browser, cross-platform, and responsive UI testing.
• Provide usability feedback from an end-user perspective to improve the overall user experience.
• Test applications from a real-world user perspective to ensure usability, functionality, and accessibility.
• Perform sanity checks after deployment across different environments.
• Track, log, and manage defects using tools such as Jira or Zoho, ensuring clear and accurate issue reporting.
• Maintain comprehensive test documentation, defect reports, QA status reports, and test execution records.
• Collaborate with cross-functional teams in an Agile development environment.
• Ensure adherence to SDLC and STLC processes.
• Contribute to continuous improvement in testing practices and QA processes.
• Understand and apply the Bug Life Cycle for accurate defect reporting, tracking, and closure.
• Write and execute SQL queries to validate data integrity during testing.
• Use REST API testing tools such as Postman for API validation.

Required Skills and Competencies

• Strong understanding of manual testing methodologies, QA processes, and best practices.
• Hands-on experience with bug tracking and defect management tools such as Jira or Zoho.
• Familiarity with REST API testing and API validation tools such as Postman.
• Good knowledge of SQL for backend and database validation.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple tasks and priorities effectively.
• Good understanding of SDLC, STLC, and Agile methodology.
• Clear written and verbal communication skills for reporting issues and collaborating with stakeholders.
• Attention to detail with a strong focus on quality and user experience.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent practical experience may also be considered.
• 2–4 years of experience in Manual Testing or a similar QA role.
• Exposure to basic performance testing and security testing is preferred.

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Role & Responsibilities:

• Design, develop, and unit test applications in accordance with established standards.
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
• Analyzing and resolving technical and application problems
• Adhering to high-quality development principles while delivering solutions on-time
• Providing third-level support to business users.
• Compliance of process and quality management standards
• Understanding and implementation of SDLC process

Ideal Candidate:

• Strong Senior Angular Developer Profiles.
• Must have 6+ years of experience in frontend development, with at least 4+ years in Angular 8+.
• Must have strong proficiency in JavaScript, TypeScript, HTML5, and CSS3.
• Must have strong test-driven development experience and proficiency in unit testing frameworks such as Jasmine, Karma, NUnit, Selenium.
• Must have strong experience in database technologies (MySQL / SQL Server / Oracle)
• Considering candidates from South India only.
• Must have 2+ experience with Web APIs, Entity Framework, and Linq Queries.
• Experience in .NET Core framework, OOP, and C# APIs.
• Product Companies
• B.Tech./M.Tech in Computer Science (or related field).

Desired Experience

3+ years

Job Description

What You’ll Do

• Design financial systems for scale. Measure, plan, iterate.
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
• The tech: Go, Google Cloud Spanner, Kafka, Redis

What you bring to the table

• 3+ years of experience. Relevant experience is preferred.
• Knowledge of 2 common programming languages - Python & Go / Java & Node / Rust
• Comfortable in linux command line, AWS or GCP
• Strong unit test and debugging skills
• Great communication skills

Bonus if you have…

• Love building great products and engineering systems from scratch
• Are a Self-starter, Hustler and Curious to Learn
• Have an understanding of fundamental design principles behind a scalable application
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Have an interest in financial products and/or cryptocurrency

• Work very closely with development teams to ensure technical specifications and final product meet business requirements. 
• Responsible for setting up and implementing test automation strategy from a Functional and Non-functional perspective for one module or multiple modules who you work with.
• Understand User Experience, design thinking, and its importance to product features.
• Responsible for the addition of new capabilities and features in the automation framework which is used by the entire QA team for test automation.

• +3 years of exposure to manual testing on different methodologies.
• Experience in generating test cases.
• QA knowledge in test automation for products or systems.
• Exposure to agile methodology, cross-browser testing, functional testing, Regression testing, and Performance testing.
• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Experience in generating Test Case documentation.
• Strong Knowledge of Test Automation, Software Testing, Selenium, TestNg, API Testing, Jmeter, Appium, and Cucumber 8. 8. Framework
• Good to have knowledge of Jenkins (CI)
• Extent Report generation in selenium
• Programming language - Java (preferred), Javascript, Database

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment     

Job Description:-

• React.js with Redux and Typescript 
• Experience working with Git, JIRA
• End to end responsibility from development to production.
• Work with product and design teams to translate designs and wireframes into high-quality products.
• Good written and verbal communication skills
• Eager to learn new things in technology  

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!