Sales Executive

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Title : Technical Writer

CTC : 40-43 LPA

Experience : 15 yrs

Location : Pune

Working Mode : Onsite 

Primary skills : Technical writing, API Documentation, Big Data, Logistic, Banking 

Key Responsibilities:

• Create and maintain high-quality technical documentation across various domains, including big data, data management, logistics, and banking.
• Develop user-friendly guides, API documentation, and online help resources that effectively convey complex technical concepts to a diverse audience.
• Innovate and implement new documentation strategies to make our documentation more customer-centric.
• Collaborate with cross-functional teams to ensure consistency and accuracy across documentation suites.
• Utilize scriptwriting, video production, and editing skills to produce engaging and informative visual content that enhances the user experience.
• Mentor and train colleagues in effective documentation techniques and best practices.
• Drive process improvements to reduce time-to-delivery and enhance the overall efficiency of documentation processes.
• Stay up-to-date with industry trends and technologies to ensure our documentation remains cutting-edge and relevant.
• 
  

Qualifications:

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Over 15 years of experience in the software documentation field, with a strong track record in big data, data management, logistics, and banking.
• Proficiency in creating user-friendly guides, API documentation, and online help resources.
• Demonstrated success in improving user engagement through documentation revamps.
• Strong scriptwriting, video production, and editing skills for visual content creation.
• Exceptional collaboration skills and the ability to simplify complex technical concepts for diverse audiences.
• A passion for sharing knowledge and insights through mentoring and training.

Responsibilities:

• Develop application modules independently and fix any bugs promptly.
• Perform unit testing for the development work carried out
• Act as a mentor to the junior resources and provide technical guidance.
• Troubleshoot problems and provide solutions.
• Conduct and participate in project planning & scheduling, design discussions, and provide assistance during testing.
• Remain up to date with the modern industry practices involved in designing & developing high-quality software.
• Ability to perform engineering and identify and fix bottlenecks.

Must have

• Must have at least 2 years of experience in MERN Stack development.
• Technical documentation as the requirements of the project.
• Must possess strong analytical skills to be able to break down complex problems into smaller atomic units of work.
• Good knowledge of Express.js, React and JS libraries.
• Clear understanding of JavaScript and Typescript.
• Sound understanding of MVC and design patterns.
• Excellent grasp of data structures and designing and developing ReST APIs.
• Good skills in either RDBMS (e.g. MySQL or PostgreSQL) or NoSQL (MongoDB or equivalent).
• Experience in developing responsive web applications.
• Good communication skills.
• Willingness to learn and adopt new technologies in a short period of time as required by the project.
• Sound understanding of Agile and Scrum methodologies and ability to participate in Sprint ceremonies.

Nice to have:

• Good grasp of UI / UX concepts
• Experience in using Git & VSCode.
• Knowledge of AWS, Azure, CI / CD, Gitflow, shell scripting
• Ability to build/own/maintain a comprehensive set of component libraries for a React JS UI
• Ability to design/develop for cross-browser/device compatibility

We strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and a sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive.

• In this role, you should be able to work independently with little supervision.
• You should have excellent organization and problem-solving skills.
• If you also have hands-on experience in software development and agile methodologies, we’d like to meet you.
• You will be responsible to develop high-quality software that is aligned with user needs and business goals.

• 5 to 10 years of end-to-end development using Java & UI technology (ReactJS)
• Good knowledge of any relational database).
• Experience in JavaScript along with an OOP language
• Well versed with testing concepts and methodologies
• Agile/Scrum development and full SDLC from development to production deployment.
• Analytical mind with problem-solving aptitude.
• Ability to work independently.
• Excellent written and oral communication skills.

About Accoona Global

Accoona Global is a multinational offshore software development company Head Quartered in Texas, having development centers in Texas and Pune, India. Company has a large client base across US and strong plans to grow further in technology and services through its cutting-edge technologies in Telecommunication, IoT, Insurance, digital presence, Ecommerce solutions, ERP, BI, data analytics and IT infrastructure services.

Accoona Global is looking to hire an enthusiastic HR Generalist who will be responsible for Employee engagement and recruitment efforts, new employee induction and onboarding, payroll and benefits, company policy and procedure adherence. In addition, you will build strong relationships with stakeholders in order to help them build strong human resource department and maintain strong bonding with employees.

Role and Responsibilities

• Manage, prioritize and close open positions within the set timelines.
• Handle employee queries and grievances
• Complete pre- joining and onboarding formalities
• Conduct employee engagement activities
• Run the payroll process for the organization
• Manage exit formalities and complete FnF procedures
• Handle all compliance requirements and other documentation.
• Manage dynamic relationships with employees, stakeholders and recruitment partners
• Goal setting and performance reviews
• Develop and coordinate all HR policies and procedures

Background and Experience:

• 1 to 3 years of experience in HR generalist role, preferably in the IT and ITES organization.
• Experience in managing end to end recruitment process including sourcing, co-ordination, negotiation and employment branding.
• Experience in handling entire employee life cycle
• Should have working knowledge of MS Office
• A sense of ownership of job responsibilities and drive end to end closure.
• Critical thinker, problem-solving skills and ability to manage timelines successfully.