Sales Support Representative - US Process

Wama Technology

Location: Mumbai (Onsite - Vidyavihar)

Experience: 8 – 14 years

Salary: ₹10L – ₹16.5L/yr (Monthly: ₹85,000 – ₹1,40,000 depending on skill set)

Employment Type: Full-time

Job Description

We are looking for a high-caliber Lead PHP – Laravel Developer with a strong background in technical leadership to join our team. This role requires a blend of deep hands-on coding and strategic team management. You will oversee a team of developers while acting as the primary technical liaison for our client, ensuring that the architecture is scalable and that the team follows rigorous development standards.

Key Responsibilities

• Team Leadership: Manage and mentor a team of developers, conduct code reviews, and drive technical excellence across the sprint.
• Architecture & Design: Design complex database schemas and system architectures using Laravel 10+ and PHP 8.x best practices.
• Client Management: Lead technical discussions with client stakeholders to gather requirements and provide progress updates.
• Code Quality: Implement standardized linting, unit testing, and documentation protocols to maintain a high-quality codebase.
• Performance Optimization: Identify and fix bottlenecks in high-traffic applications, focusing on Eloquent query optimization and caching strategies.

Technical Skills & Qualifications

• Total Experience: 8–14 years in PHP Development.
• Leadership Experience: Strictly 4+ years of experience in leading technical teams, managing sprints, and mentoring junior/mid-level developers.
• Laravel Expertise: Advanced proficiency in Laravel (Service Containers, Service Providers, Middlewares, and Custom Packages).
• Full-Stack Capability: * Strong frontend skills: Tailwind CSS, JavaScript (ES6+), and HTML5/CSS3.
• Working knowledge of React.js and TypeScript for modern interface development.
• Database & API: * Expertise in MySQL (Complex joins, indexing, and optimization).
• Deep experience in developing and securing RESTful APIs with OAuth/Sanctum.
• Environment: Proficiency in Docker, Linux/Ubuntu server management, and Git (Gitflow workflow).

Additional Requirements

• Agile Mastery: Deep understanding of Scrum/Agile ceremonies and the ability to manage workloads via Jira or ClickUp.
• AI-Driven Development: Experience integrating or using AI-assisted tools (Cursor, Windsurf, or GitHub Copilot) to increase team velocity is a significant plus.
• Communication: Fluent professional English is mandatory for client-side coordination.

What We Offer

• Leadership Role: High-level autonomy to make architectural decisions and lead a dedicated team.
• Competitive Pay: A performance-driven salary package with growth opportunities.

Experience:

• Total PHP Development: 8+ years (Required)
• Team Leading: 4+ years (Required)
• Laravel: 6+ years (Required)

Work Location: In person

Strong Java Backend Engineer.

Mandatory (Experience 1): Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)

Mandatory (Experience 2): Must have been a SDE-3 or SDE-2 for at least 2.5 years in a Decacorn(title should be there in resume)

Mandatory (Tech skill 1) : Hands-on experience with RESTful APIs and microservices architecture

Mandatory (Tech skill 2): Strong understanding of distributed systems, multithreading, and async programming

Mandatory (Tech skill 3): Experience with relational and NoSQL databases

Mandatory (Tech skill 4) : Exposure to Kafka/RabbitMQ and Redis/Memcached

Mandatory (Tech skill 5): Experience with AWS / GCP / Azure, Docker, and Kubernetes

Mandatory (Tech skill 6) : Familiar with CI/CD pipelines and modern DevOps practices

Mandatory (Tech skill 7): Must have worked on core product/platform teams rather than support or internal tooling

Mandatory (Ownership & Impact): Candidate should demonstrate end-to-end ownership of backend systems, including architecture/design decisions (HLD/LLD), scalability improvements, or measurable production impact (resume should clearly mention metrics such as scale, throughput, latency improvements, reliability, cost optimization, or user impact)

Mandatory (Company) - Top New Age, Fast-scaled, Tech-First Product Companies (Like Series B+ / Unicorn Indian startups, or Tech-first Global companies like Amazon, Google, Microsoft etc)

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note): Education can be ignored for candidates with proven experience in strong, reputed product companies

Dear Candidate

Looking for Telecom Advance Support Engineer (PSO)

If this opportunity hits you Kindly revert.

Job Description:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (IMS, 4G) - Mandatory.

■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus

■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model

■ Willing to work in evening and night shifts and Weekend.

■ Fluent English – Mandatory

■ Valid passport 

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■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc

Thanks & Regards

Shreya Tiwari

Technical Recruiter - HR

RADCOM

Working for us:
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive and fun sales environment.
We are looking for person with keen interest and strong domain knowledge of Web and Mobile Application development technologies  and a strong interest in selling services and solutions for the same. This is a quota bearing role that requires end-to-end sales management of multiple opportunities from identifying the lead all the way to its closure.

Responsibilities:
* Manage the prospecting plan development and execution
* Responsible for the development, execution and delivery of quality solution focused, client presentations at a “C” level
* Implement strategic sales plan that expands the company's customer base and ensures its strong presence in key markets.
* Accelerate the sale process: generate leads, pricing and managing the quote process.

Skills and Requirements:
* 2-4 years of Sales experience with strong domain knowledge of strong domain knowledge of Web and Mobile Application development technologies and market is a must
* Proven talent for making effective cold calls to target companies.
* Excellent EQ and relationship building skills, both internally and with clients.
* Results driven: Heavily focused on output, activity and individual performance.
* Resilience – knows how to stay focused and keep spirits high
* Excellent verbal, written and presentation skills required
What We Offer:
* Full time employment contract
* Supportive and friendly environment in an international team with a global outreach
* Long term career development opportunities
* Work-life balance
* Competitive compensation package

• Having around 8+ years of Experience in IT industry in Software Development.
• Sound knowledge in Core Java
• Having work experience in SDN/NFV, Orchestration
• Having work experience in Open source and Open Flow Controller(SDN).
• Experience in Aglie methodology.
• Good Knowledge on MySQL ,Postgresql or any Timeseries DB,Kafka, Zookeeper
• Good Knowledge on ONOS, ODL (OpenDaylight) OpenKilda,Mininet.
• Having work experience in MVT/MVC architecture.
• Having good knowledge networks, devices, service modeling and automation in systems.
• Having work experience on API & JSON implémentation.
• Knowledge in OpenStack,Ansible, Shellscript, Chef, Puppet,
• Good Understanding of Software Development (i.e. SDLC)
• Good team player enthusiastic and quick learner
• Good interpersonal skill, commitment, result oriented with a quest and learn new technologies and understanding challenging tasks
• Knowledge in AWS, AZURE Cloud

• Minimum 1-year experience is mandatory
• Proven Software Development Skills in Laravel Framework and Core PHP
• Good knowledge and experience in OOPS concepts and Core PHP
• Good Database designing skills in MySQL
• Experience in known APIs like Google, Facebook, etc.
• Knowledge of JavaScript, JQuery, JASON, AngularJS will help
• Passion for Software Development and Coding
• Good Knowledge and Experience in WordPress will help.

The ideal candidate will be responsible for the technical design and implementation of new products and enhancements. They will work in all phases of the development cycle: concept to implementation.  

• Perform full life-cycle development
• Adhere to agreed upon delivery schedules
• Utilizes source control, continuous integration, and unit testing best practices
• Work cross-functionally to define and write code for new features

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in related area
• Experience with iOS and Android platforms