Sales Support Representative - US Process

Key Responsibilities:

Collect, analyze, and maintain data related to infrastructure and e-Governance projects.

Prepare and update MIS reports, dashboards, presentations, and financial analyses.

Study business processes, organizational structures, and assist in drafting EoIs, RFPs, and

RFQs.

Support all phases of the project lifecycle, from initiation to post-implementation.

Define requirements, timelines, costing, payment terms, and service levels.

Monitor project status, SLAs, issue resolution, and vendor performance.

Assist in all departmental e-Governance initiatives and related tasks.

Key Skills:

Language required: English, Hindi and Marathi

Experience working with the infrastructure domain is preferable.

Strong analytical and reporting skills

Understanding of government systems and processes

Experience in project documentation, costing, and vendor management

Proficiency in Excel, PowerPoint, and project tools

ABOUT US:

GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.

Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.

JOB DESCRIPTION:

Role: Author

Nature of Job: Freelancer

Location: Remote

Course name:   Embedded C

Specialization: Subject Matter Expert

Skills

●      Course expertise

●      Hands-on experience

●      Teaching skills

●      Presentation skills

●      Communication skills

●      Time management

Responsibilities

●      Providing sample videos and content plan/syllabus

●      Providing pre-recorded, ready-to-launch videos according to the course guidelines framed by the company, post-approval, within the accepted timeline

●      Ensuring High - quality Video and Audio

●      Ensuring excellent delivery, clarity and tech stack of the course

Process of Onboarding:

●      In order to form a smooth onboarding process, we have a set of requirements to be fulfilled. They are as follows:

○      A couple of sample videos of 7 to 10 minutes for evaluation

○      A complete course outline with all the respective activities for the course module

●      Once we pass this stage, we can sign an MoU to start working

●      As GUVI don’t pay by advance or by milestones, we have an MoU in place for this case.

Payments, deadlines and deliverables:

●      Will be discussed in detail while signing the MoU

Visit our website: https://www.guvi.in/

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

POSITION SUMMARY:

The primary responsibility of this position is to work under prototype team, to develop/maintenance the current system.

KEY RESPONSIBILITIES AND DUTIES:

• Develop new components
• Maintenance of existing components
• Design and Documentation of the newly created job
• Attend and resolve JIRA tickets
• Design & development of screens as per requirments

QUALIFICATION

• Hands on technical resource.
• 3 – 6 years’ experience.
• Mandatory Skills:
  • lit-element/lit-html+Angular2+//React/Vue/Stencil(Experience in at least 1 of these frameworks is must)
  • HTML, HTML5, CSS, CSS3
  • JavaScript, OOPS JavaScript, jQuery
  • SQL, MySQL, database
• Optional:
  • js

1. 0 to 2 years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, SQL, PL/SQL, XML, XSLT, JSON,
2. Good to have strong experience in Core Java SpringBoot, Spring framework
3. knowledge of Spring MVC, Spring REST, JDBC Templates
4. Knowledge of Java/J2EE Design patterns
5. knowledge of implementation of WebServices like REST will be added advantage
6. Good knowledge of Relational Databases like MySQL, PostgreSQL, MS SQL Server with complex SQL Queries, Stored Procedure, Triggers
7. Knowledge of Unit Test Cases is added advantage
8. Knowledge of build tools like Maven, Gradle, Ant
9. Knowledge of any one or more of MongoDB, Cassandra, Neo4J, Redis, Kafka, ActiveMQ, Caches, Microservices will be a major plus
10. Good to have knowledge of ORM like Hibernate
11. Knowledge and experience in nodejs backend will be added advantage

Requirements :

1. Must be a good team player and self-motivated Individual
2. Very Strong analytical abilities and interpersonal skills
3. Strong verbal and written communication skills with other developers and business clients
4. High commitment levels

As Lead Software Engineer, we are looking for a person who loves to engineer design specs into usable interactions. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the development team to understand and bridge the gap between graphical design and technical implementation, taking an active role and defining how the application looks as well as how it works.

This is an innovative role and requires a candidate who is extremely motivated, dedicated, and passionate about development. It's a high growth opportunity to be part of a fast-growing startup!

Key Responsibilities :

- Build scalable web applications using MERN Stack
- Convert visual designs to UI elements with an acute eye for detail and design fidelity
- Make web applications responsive and cross-browser compatible
- Optimize application performance and reduce page loading speed
- Collaborate with various teams to develop new features
- Ability to work under pressure and deliver projects with tight deadlines
- Implement unit tests and integration tests to drive development efficiency.

Requirements :

- 3 years of work experience comprising of Backend(preferably NodeJS), Frontend (React/Angular) and Software Design/Architecture
- 2+ years experience building Production grade applications on ReactJS or Angular - STRICT REQUIREMENT
- Expertise in building UI components in a reusable manner.
- Knowledge of messaging services like Apache Kafka, RabbitMQ
- Experience in integrating REST APIs and developing data processing pipelines
- Experience in distributed web services development and chaining
- Understanding of cloud services like AWS and GCP
- Experience with DevOps technologies such as Docker, Kubernetes, Jenkins, CI/CD, etc
- Experience in working with Mapping Library like Google Maps, Mapbox or Leaflet is a plus.

Salary - 4-6.5 lpa