Transformer Production

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

About The Role

The Administrative Coordinator will play a pivotal role in ensuring operational efficiency within our organization. As an Administrative Coordinator, you will be responsible for coordinating shipping logistics, managing travel arrangements, organizing events, overseeing tools and software access, addressing queries from key stakeholders, preparing expense reports, handling office supplies, systematically filing documents, and collaborating with the Accounts team on accounting. Your contribution will be essential in maintaining seamless administrative processes and supporting overall organizational productivity.

What Describes You Best

● Bachelors of Commerce or equivalent (Strong background in Accounting)

● 1.5-3 years of experience in Office administration with involvement in Accounts

● Prior experience in Tech Company preferred

Skills

● Excellent networking and resource mobilization skills

● Excellent Communication and Coordination skills

● Good organizational and time management skills

● Good negotiation skills

● Basic understanding of Excel

● Basic understanding of Banking and accounting

● Good Problem-solving skills

Additional note : Must be open to travel/commute as necessary

What will you Own

• The Administrative Coordinator will take the ownership of smooth operations by executing on required shipping, travel, events, stakeholder queries, expenses, supplies, documents, banking, software and device issues, and collaborating with the Accounts department.
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How will you spend your time at Eclat

● Providing Financial and Administrative Support: Managing expense reports, payroll management, handling bank-

related tasks, employee entry-exit formalities, overseeing office supplies, and providing general administrative support.

● Handling Communication and Access Control: Managing operational communication, answering calls and emails on operations related queries, while also managing access control to tools and software.

● Vendor Management

● Coordinating Shipping and Logistics: Overseeing shipping processes for devices, onboarding kits, prizes, certificates

and gifts.

● Managing Travel and Events: Arranging travel plans, accommodations, and scheduling in-house and external events.

● Continuously Improving Processes: Identifying opportunities for process enhancement, contributing to overall administrative efficiency.

Why Join Us

● Be a part of our growth story as we aim to take leadership position in international markets ● Opportunity to manage and lead global teams and channel partner network

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing

● Healthy work/life balance offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

We are  Looking for a full-time Sitecore Content Author with 2 to 5 years of experience in web content production and Sitecore Personalize development within Sitecore CMS. Please find the below JD for your reference and let us know if you are interested in this position.

Preferred candidate profile

1. Bachelor's Degree or Equivalent Work Experience 

2. 2-5 Years of Experience in web content production

3. 2--5 years Experience with Sitecore CMS                                                

4. Experience with Sitecore Personalize development

5. 2-5 Years of Experience web content development     

• Working shift- US Mountain time.
• Looking for a full time resource for a 6 months contract starting from 1st April.