Product Manager

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Role

Front-end engineers at AssetSprout work on our products. They include software for Certified Financial Planners, their clients, and also internal admin tools. They work with the founders, product designers, and backend engineers and deliver towards the company’s vision.

Responsibilities

• Develop and own product features end to end in a scalable, secure and maintainable way. The buck stops with you on whatever you own.
• Provide technical solutions through design, architecture and implementation. Wear multiple hats in delivering greenfield projects from concept to production. 
• Work with the product and design team in understanding and shaping the customer experience.
• Establish, advocate and bring your experience on coding styles, best practices, and in scaling the product from MVP to production.
• Iterate fast. Display maturity in prioritizing towards velocity while balancing quality. As a startup, we break or make on how fast we deliver.
• Teach and mentor other front-end engineers. Focus on providing technical expertise and solutions regardless of how long one has been working professionally.

Requirements

• Professional experience working with any of the front-end frameworks such as React, Angular, Vue, Ember etc.
• Solid expert level understanding of Semantic HTML, CSS and JavaScript concepts.
• Have written automated tests with any of the frameworks such as Jest, Mocha, Jasmine, AVA, Karma etc.
• Able to use CI/CD tools such as CircleCI, GitLab, Jenkins etc. and create workflows and pipelines to release to production every other day.
• Good understanding of how a browser parses and renders a web page.
• Understand HTTP requests, Restful APIs and web applications.
• Strong understanding of AWS cloud computing platform and being able to leverage its various services such as CodePipeline, CodeBuild, EKS, ECS etc.

Good-to-haves

• Early or mid-stage startup experience
• Eager to work in a flat organization with no corporate politics
• Positive energy with a get-it-done attitude.
• Worked in a remote environment and high trust and high responsibility role
• Working knowledge of build systems like Gradle, Maven, Bazel, Webpack etc.
• Understand databases, RDMS, and work with SQL

Sr. Android Developer

It is a digital consultancy that partners with the world's leading brands to design and deliver compelling digital products and services for their customers. It is a digital engagement provider for more than 200 of the world’s leading brands. We are a collective of consultants, designers, developers, cloud advisors, and data scientists - spread across 3 continents and 9 offices - who create compelling digital experiences to help clients show they care to the people who matter most - their consumers, patients, and employees.

We are seeking a Senior Android Developer with demonstrated experience designing and implementing enterprise scale mobile solutions. The ideal candidate will bring both strategic vision and solid execution skills to create native applications for mobile devices.

Responsibilities: 

• Design and develop native mobile applications for Android
• Integrate mobile apps with RESTful web services
• Work with UX Designers, Mobile Architects and other Developers to build enterprise mobile solutions
• Work as part of an agile team on leading edge technologies

Skills and Experience:

• 5+ years experience developing applications software
• Excellent working knowledge of an objective oriented language (Java, C++, Objective-C, C#, or similar) - including 2+ years Java
• Android, Android Jetpack, Kotlin, Java, coroutines, MVVM, MVP, Pro-Guard, test cases, unit cases, Agile, Git, App Security
• Demonstrated expertise with the Android SDK
• Experience using RESTful APIs to integrate mobile applications to server side systems.
• Good understanding of software development best practices
• Experience working in an agile environment
• Working knowledge of SCM with strong emphasis on Git and proper Git Flow
• Must reference at least one application you developed that is available today.
• Knowledge of Hybrid technologies like : ReactNative, Ionic will be plus point.

Qualifications:

• Bachelor in  Computer Science or equivalent work experience
• Good communicator and team player with strong organizational skills
• Ability to be proactive, find solutions and meet deadlines
• A good sense of humor and a passion for technology

• Designing and building advanced applications for the iOS platform
• Collaborating with cross-functional teams to define, design and ship new features
• Unit-testing code for robustness, including edge cases, usability, and general reliability
• Working on bug fixing and improving application performance
• Continuously discovering, evaluating and implementing new technologies to maximize development efficiency

What you need to have:

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities