Hardware Designer

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

Sales Intern Responsibilities:

• Working closely with the manager or assigned staff member, and completing all allocated tasks.
• Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
• Attending and participating in meetings, workshops, events, and exhibitions.
• Liaising with clients, vendors, and suppliers on behalf of the company's managers.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Observing and carrying out sales processes.
• Identifying potential weaknesses and offering improvement suggestions.
• Assisting managers with negotiations.
• Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Sales Intern Requirements:

• High school diploma or similar.
• Degree in marketing, business or similar may be required.
• Driver's license may be required.
• Strong self-motivation.
• Ability to work alone or as part of a team.
• Proficiency in a foreign language would be advantageous.
• Ability to cope with rejection.
• Ability to remain calm in fast-paced environments.
• Superb interpersonal skills.
• A professional appearance.

Experience:4-7years

Package: Exp- 3.5X max

Location: Hyderabad Location (WFO)

Skillset: Java developer with spring boot and microservices

Note: If you get selected you need to come and work in the office Hyderabad location

· Creating Sales lead

· Customer visit to the scale

· Converting lead to prospects/order.

· Meeting customers and providing necessary product information to all the stakeholders

· Proposal and customized solution to be shared with a customer

· Maintain relationship with customer

Responsibilities:

• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
• Coordinated internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.
• Analyse project progress and, when necessary, adapt scope, timelines, and costs to ensure that the project team adheres to project requirements.
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.
• Establish and maintain processes to manage scope over the project lifecycle, set project quality, and performance standards, and assess and manage risk within, and across, multiple projects.
• Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress.
• Develop and maintain partnerships with outside resources including third-party vendors and researchers.
• Monitor and assign resources appropriately to streamline project efficiency and maximise deliverable outputs.
• Report project outcomes and/or risks to the appropriate management channels as needed escalating issues as necessary based on project work plans.

Requirements:

• Bachelor's degree in computer science, business, or a related field.
• 4-11 years of project management and related experience.
• Project Management Professional (PMP) certification (completed).
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, and timeline.

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

About Anahad:

Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni.

At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.    

Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry. 

About This Role - HR Manager

HR is the backbone of an organization.

As our HR Manager, you will spearhead the organization’s personnel and human resources department. 

If you are a people’s person with high work ethic, excellent communication skills, knowledge of HR practices, strong organizational and interpersonal skills, we’ve got the job for you.

Job Description:

• Consult with the Founders to develop talent & culture interventions.
• Spearhead HR programs from ideation to execution throughout team members’ lifecycle including talent acquisition, engagement, learning & development, performance management, compensation & benefits management, and operations.
• Coach functional leaders on HR guidelines & practices.
• Support recruitment needs and drive innovative hiring & retention strategies for top tier talent.
• Continuously assess the employee pulse and cultural climate, proactively identifying and resolving issues with various stakeholders.
• Champion a people first approach to deliver an exceptional employee experience
• Audit and update processes to ensure all Anahad-ites have a comprehensive experience and a clear understanding of the values, business, product, culture & practices.
• Define success by establishing goals and KPIs, and implement processes & practices with consistent tracking and reporting methods to boost performance.
• Manage and enhance the performance review process, driving feedback culture, quality of appraisals, and timely closure.
• Should be adept at handling employee relations, boosting employee engagement. And strengthening community-building at work.
• Establish a people strategy that leverages social media to support and attract top talent.
• Collaborate with Administration, Operations, Finance, and logistics teams on a regular basis.

Requirements

• Minimum 5+ years of relevant experience supporting Founders in a fast-growing organisation with at least 2 years in a leadership role.
• Minimum 3 years of managing Talent Acquisition - Tech & Business hiring.
• Passionate about innovative HR solutions and process improvement.
• Strong business acumen, problem-solving abilities, and analytical thinking skills.
• Experience in employer branding & crafting employee value propositions.

Why should you join us?

If you are passionate about driving change, here’s an organization that is all set to revolutionize India’s healthcare segment. 

You can be part of this revolution, and part of our mission of saving lives!

Location:- Mumbai

Please note: Only Mumbai-based candidates can apply.

• Experience  5 to 8 years.
• Role responsible for implementing and customizing BMC solutions in DSM space Candidates with strong experience in Remedy ITSM implementation (design/ upgrade/ installation/ customization/ integration) CMDB, SRM, MyIT and
• SmartIT Experience on UNIX operating system and ITIL framework. 
• Strong Java skills will be an additional plus Excellent presentation abilities (e.g. product features demonstrations, basic workshops) to customers and ability to lead the project