QA Engineer

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Core Responsibilities

Front-end Development:

o Develop web applications using React, flask. o Implement responsive design to ensure user-friendly interfaces.

o Utilize mapping libraries (e.g., Leaflet, Mapbox) to display geospatial data.

Back-end Integration:

o Work with APIs and manage data flow for project analytics and management.

o Enhance features for robust data handling and real-time project analysis.

Cloud Deployment:

o Deploy and manage web applications on AWS and similar platforms. o Optimize for performance, scalability, and storage efficiency.

GIS and Mapping Tools:

o Develop tools using GIS data like KML and Shapefiles. 

"Hands-on experience with minimum 3 years of programming experience in JAVA 8 (or) 11.
Good experience using Springboot, Hibernate or JPA frameworks, Spring Security, Spring MVC (or) Spring Ioc (or) Spring AoP (or) any other spring framework.
Good experience in utilizing & working in Restful Webservices & Java Collection."
"Experience in Swagger, Microservices, Basic security, Design patterns.
Good Experience in utilising & working with Cosmos (or) MySQL."

Job Title: AI/ML Engineer

Expereince: 5+ Years

Location: Remote

Responsbilities

Algorithm Development:

• Design and develop cutting-edge algorithms for solving complex business problems.

• Collaborate with cross-functional teams to understand business requirements and translate them into effective AI/ML solutions.

Content Customization:

• Implement content customization strategies to enhance user experience and engagement.

• Work closely with stakeholders to tailor AI/ML models for specific business needs.

Data Collection and Preprocessing:

• Develop robust data collection strategies to ensure the availability of high-quality datasets.

• Implement preprocessing techniques to clean and prepare data for model training.

Model Training and Evaluation:

• Utilize machine learning frameworks such as TensorFlow, Pytorch, and Scikit Learn for model training.

• Conduct rigorous evaluation of models to ensure accuracy and reliability.

Monitoring and Optimization:

• Implement monitoring systems to track the performance of deployed models.

• Continuously optimize models for better efficiency and accuracy.

Data Analytics and Reporting:

• Leverage statistical modelling techniques to derive meaningful insights from data.

• Generate reports and dashboards to communicate findings to stakeholders.

Documentation:

• Create comprehensive documentation for algorithms, models, and implementation details.

• Provide documentation for training, deployment, and maintenance procedures.

Skills:

• 6+ years of experience in AI/ML engineering.
• Proficiency in Python and machine learning frameworks (TensorFlow, Pytorch, Scikit Learn).
• Experience in Natural Language Processing (NLP) and Computer Vision.
• Expertise in Generative AI techniques.
• Familiarity with cloud platforms such as Azure and AWS.
• Strong background in statistical modelling and content customization.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and collaboration skills

• Over +7 years of professional experience in analyzing, designing, developing and deploying client server web applications using .NET Core, C#, ASP.NET MVC and WEB API.

• Responsible for lead, develop and maintain .NET Core web applications and coordinate with other developers to maintain efficient, reusable, and reliable coding standards.

• Experience in writing .NET Core Web API using JWT tokens with a deep understanding of how to streamline data payloads for mobile and low bandwidth devices.

• Worked on .NET design patterns such as MVC including Dependency Injection (DI), and any custom/hybrid framework as designed by the Architects.

• Proficient developing real-time project, modern UI technology experience in Blazor (Web Assembly / Server) using with Dapper and MudBlazor.

• Extensive experience in conceptual data modeling, build out database design and schema, performing SQL query optimization and stored procedures using Microsoft SQL Server.

• Hands on experience in creating, deploying and managing reports using Crystal Reports. Participate in unit test and integration testing. Familiarity with Agile (Scrum) methodologies.

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru 

Job Description

• Should be proficient with core object oriented JavaScript
• Ability to build full stack application using React/Node/Mongo or any other DB
• React Js
• Redux
• Bootstrap & Responsive design concept with HTML5/CSS3 ideas
• npm/nvm concept and hands on experience on usage
• Git as version control tool
• Clear idea of REST API and ability to read API docs and integrate independently

About Senrya Technologies Pvt.Ltd. –

We are a full-stack avant-garde product organization with its roots in East India (Kolkata) and expanse in North East, Maharashtra, Gurgaon, Karnataka and has made Kolkata from backwaters of IT to a live-wire hub of innovation.  We blend innovation and next-gen technologies with rich experience of more than a decade and undaunted ambition with the primary objective to build highly scalable solutions that will impact a billion lives. 

Senrysa group of companies includes three business verticals that contribute to our success story - Fintech, Retailtech, Healthtech. The growth trajectory of Senrysa has been 100% every passing year.

Fintech - We are one of the leading Fintech organization in financial inclusion with innovative ICT solutions. Senrysa Technologies was an early adopter of the India Stack and has pioneered the Aadhaar Enabled Payment System under the flagship of the business correspondent model for masses and has acquired more than 30 million customers till date under this initiative. We take pride in been granted RuPay Certification from NPCI. Senrysa has diversified client base from Public Sector Bank, Private Bank, Regional Rural Bank to Co-operative Banks across India.

Retailtech - NDHGO is an AI-enabled B2B  online ordering platform that empowers small and medium businesses to go online in less than a minute thereby offering unorganized retail players a level playing field to compete with organized aggregators. It will also enable them to sell and market their product offerings online with zero commission. We aim to develop a sustainable online ecosystem for the stores and make their presence digitally discernible and accelerate customer engagement with a mobile first approach and simplicity of adoption where retailers can list their products from the NDHGO Catalogue Builder and share the link to their store with customers through WhatsApp and trending Social Media.  Please refer attached presentation for a quick overview.

Healthtech

Understanding the dire need for new practices and procedures and to ensure that quality and timely healthcare reaches every corner of India, we are into Healthcare. We are developing the most advanced IoT based telemedicine devices, this would advent smart health practices that would help improve quality, increase access and affordability.

Benefits:
Competitive Package
Esops
Retention Bonus
Joining Bonus
Relocation Bonus
Higly skilled team members with vast knowledge & expertise

• Collaborate with engineers to gather user requirements.
  Use various ideation methods like brainstorming to solve the user’s needs to add value to the company.
• Create a cohesive style guide to ensure consistent design language is followed across the product.
• Showcase design ideas through sitemaps, storyboards, and process flows. Implement the latest design innovations to ensure that the product is in accordance with the cutting-edge technology.
• Define user task flows and interaction models. Conduct user research and create user Personas Conduct customer and competitor analysis. Create prototypes, wireframes, and mock-ups to demonstrate the functioning and layout of the product.
• Optimises UI designs and tests for intuitiveness and user-centeredness.  Conduct usability testing to identify gaps in design and see if they can be further improved.

• Lead a small group of highly talented engineers to build platform components to power various micro services.
• Responsible for end-to-end architecture of Platform. Leads High- & Low-level design of critical components.
• Mentor other Senior & Lead engineers
• Lead a small group of highly talented engineers to build platform components to power various micro services.
• Responsible for end-to-end architecture of Platform. Leads High- & Low-level design of critical components.
• Mentor other Senior & Lead engineers