QA Engineer

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Hello Candidate,

Hope you're doing well!

We have an exciting opening for the Field Sales Executive role at Miror, offering strong growth potential and a dynamic work environment.

If you're interested or know someone who might be, feel free to reach via job posting

Looking forward to connecting!

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: miror.in

Job Description:

Field Sales Executive

Experience Required:

·        Minimum 2 years in relevant industry (FemTech, Healthcare, Wellness, Pharma required)

 Key Responsibilities:-

·        Conduct direct field sales and product demos to potential customers.- Visit clinics, pharmacies, wellness centres, and residential areas as per assigned territory

·        Achieve monthly sales targets and growth KPIs.

·        Build and maintain strong customer relationships.

·        Collect market intelligence and customer feedback to improve sales strategies

·        Submit daily/weekly reports to the Sales Manager

·        Ensure proper product placement and branding visibility.

Requirements

·        Minimum 2 years of field sales experience in relevant industries (FemTech, HealthTech, Wellness, Pharma)

·        Excellent communication and interpersonal skills.

·        Self-motivated and target-driven.- Must own a personal two-wheeler with a valid driving license.- Comfortable with daily field visits and travel across assigned locations

·        Basic understanding of digital tools like WhatsApp, Excel, or CRM apps is a plus.

Perks & Benefits

·        Competitive salary + incentives

·        Fuel allowance

·        Performance-based growth opportunities

·        Training and product knowledge support

Skills  - MLOps Pipeline Development | CI/CD (Jenkins) | Automation Scripting | Model Deployment & Monitoring | ML Lifecycle Management | Version Control & Governance | Docker & Kubernetes | Performance Optimization | Troubleshooting | Security & Compliance

Responsibilities:

1. Design, develop, and implement MLOps pipelines for the continuous deployment and

integration of machine learning models

2. Collaborate with data scientists and engineers to understand model requirements and

optimize deployment processes

3. Automate the training, testing and deployment processes for machine learning models

4. Continuously monitor and maintain models in production, ensuring optimal

performance, accuracy and reliability

5. Implement best practices for version control, model reproducibility and governance

6. Optimize machine learning pipelines for scalability, efficiency and cost-effectiveness

7. Troubleshoot and resolve issues related to model deployment and performance

8. Ensure compliance with security and data privacy standards in all MLOps activities

9. Keep up to date with the latest MLOps tools, technologies and trends

10. Provide support and guidance to other team members on MLOps practices

Required skills and experience:

• 3-10 years of experience in MLOps, DevOps or a related field

• Bachelor’s degree in computer science, Data Science or a related field

• Strong understanding of machine learning principles and model lifecycle management

• Experience in Jenkins pipeline development

• Experience in automation scripting

Job Summary

We are seeking a dynamic and highly organized Executive Assistant to support our Managing Director. The role requires managing high-level administrative tasks, coordinating business travel and meetings, and acting as a reliable point of contact. The candidate should be open to frequent travel and capable of handling a fast-paced work environment with complete confidentiality.

Key Responsibilities

• Manage the MD’s schedule, travel plans, appointments, and calendar
• Coordinate meetings, conferences, and events, including logistics and follow-ups
• Domestic Travel when required.
• Prepare reports, presentations, and official correspondence on behalf of the MD
• Follow up on action items and ensure timely execution of tasks
• Maintain a high level of confidentiality and professionalism
• Liaise with key departments and stakeholders for project coordination
• Conduct basic research and provide data-driven inputs for decision-making

Required Skills and Qualifications

• Graduate/Postgraduate in Business Administration or related field (MBA preferred)
• 3–7 years of experience as an Executive Assistant or in a similar role
• Excellent verbal and written communication skills
• Strong command of MS Office (Word, Excel, PowerPoint, Outlook)
• Willingness to travel frequently and adapt to changing schedules
• Ability to multitask, prioritize, and work under pressure
• High integrity, discretion, and a professional demeanor

What We Offer

• Direct exposure to leadership and strategic business operations
• Growth-oriented and supportive work environment
• Opportunity to travel and represent the company in key business forums

Job Description

Department: Marketing Sub-Department: Social Media Content Job Title: Exec/Sr. Exec Video Editor

Reporting Manager: Manager

Knowledge and Skill / Qualification Requirements

● Proven Experience: 2+ years of professional video editing experience, with a strong portfolio demonstrating your proficiency in creating captivating video content.

● Expertise: Proficient in using video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools. Familiarity with Adobe After Effects or other motion graphics software is a plus.

● Creativity: A keen eye for visual aesthetics and storytelling, with the ability to add creative flair to videos that resonate with our target audience.

● Technical Skills: Solid understanding of video formats, codecs, aspect ratios, and video compression techniques for web and mobile platforms.

● Adaptability: Ability to adapt to evolving project requirements, feedback, and changes in a fast-paced environment.

Job Description

● Video Editing: Edit and assemble raw video footage into engaging and visually stunning videos for various marketing campaigns, product launches, social media platforms, and other digital channels.

● Storytelling: Craft compelling narratives and storylines that effectively communicate our brand message, product features, and promotional offers to our target audience.

● Post-Production: Enhance video content with color correction, audio editing, motion graphics, and visual effects to deliver high-quality and polished videos.

● Collaboration: Collaborate closely with the creative team, content creators, and other stakeholders to understand project requirements and ensure the videos

align with the brand's aesthetics and vision.

● Asset Management: Organize and maintain a library of video assets, ensuring easy accessibility and version control.

● Stay Current with Trends: Keep abreast of the latest video editing techniques, industry trends, and best practices to continually improve the quality and impact

of our video content.

● Optimization: Optimize video content for various platforms, ensuring compatibility and engagement across different social media channels, websites, and devices.

● Time Management: Manage multiple projects simultaneously while meeting tight deadlines and maintaining a high level of attention to detail. 

Job Responsibilities

• Build, test and set up cutting-edge website applications in an efficient matter; work with other developers to fill data acquisition requirements
• Identify and fix CSS, HTML and scripting compatibility issues between a variety of platforms and browsers; test websites on different browsers and mobile device browsers; correct problems identified by customer feedback
• Investigate and discover architectural considerations, such as web usability, site performance and database design, as part of the system design process; research and assess implementation alternatives for new application features
• Collaborate and communicate with development teams and management to resolve conflicts, prioritize needs, choose solutions or develop content criteria
• Develop procedures for ongoing website revision; recommend performance improvements; create and refine style guidelines for website content; select design tools, programming languages or applications
• Provide detailed explanations of website specifications, such as activities, software, product features, programming languages, communication protocols and operating systems hardware and software
• Remain up to date about current programming practices and web technologies through reading, continuing education opportunities or participation in professional workshops, groups or conferences

Requirements:

• Bachelor’s degree
• Proficient in PHP, Javascript, MySQL, AJAX, jQuery, CSS and HTML
• Demonstrated attention to detail
• Excellent written and oral communication skills

Minimum 4 years exp 

Skillsets:

1. Build automation/CI: Jenkins
2. Secure repositories: Artifactory, Nexus
3. Build technologies: Maven, Gradle
4. Development Languages: Python, Java, C#, Node, Angular, React/Redux
5. SCM systems: Git, Github, Bitbucket
6. Code Quality: Fisheye, Crucible, SonarQube
7. Configuration Management: Packer, Ansible, Puppet, Chef
8. Deployment: uDeploy, XLDeploy
9. Containerization: Kubernetes, Docker, PCF, OpenShift
10. Automation frameworks: Selenium, TestNG, Robot
11. Work Management: JAMA, Jira
12. Strong problem solving skills, Good verbal and written communication skills
13. Good knowledge of Linux environment: RedHat etc.
14. Good in shell scripting
15. Good to have Cloud Technology : AWS, GCP and Azure