Product Manager

Roles & Responsibilities:

Job Description:

• Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
  
  Responsibilities:
  
  
• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT(Customer satisfaction)
• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
  
  

Requirements:

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

Layer Tech Solutions is looking for a detail-oriented Business Analyst with 1–3 years of experience to support our growing team. The ideal candidate will bridge the gap between business needs and technical solutions.

• Analyze business processes and identify areas for improvement
• Gather and document requirements from stakeholders
• Collaborate with cross-functional teams to develop solutions
• Prepare reports, dashboards, and presentations
• Strong analytical, problem-solving, and communication skills
• Experience with tools like JIRA, Confluence, or similar preferred
• Knowledge of IT services or software development lifecycle is a plus

Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.

Responsibilities:

- Engage with customers via phone to promote and sell services.

- Provide accurate information about products/services and address customer queries.

- Handle customer complaints and provide appropriate solutions and alternatives.

- Maintain customer records by updating account information and interactions.

- Meet established sales targets and performance metrics.

We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.

If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.

Responsibilities:

·       Conduct keyword research to identify high-volume, relevant keywords that align with our business goals.

·       Optimize website content (including title tags, meta descriptions, headings, and body copy) for target keywords and search engine algorithms.

·       Perform technical SEO audits to identify and fix website issues that are hindering search engine ranking.

·       Build high-quality backlinks to our website through strategic outreach and content marketing initiatives.

·       Monitor website traffic and analyze key SEO metrics using Google Search Console and Google Analytics.

·       Stay up-to-date on the latest SEO trends and algorithm updates.

·       Generate reports and present SEO findings and recommendations to stakeholders.

·       Collaborate with content creators, web developers, and marketing teams to ensure a holistic SEO approach.

Qualifications:

·    2+ years of experience in SEO

·     Proven track record of success in increasing website traffic and organic search rankings

·    Strong understanding of on-page SEO, off-page SEO, and technical SEO best practices

·    Experience with keyword research tools (e.g., SEMrush, Ahrefs)

·    Proficiency in Google Search Console and Google Analytics

·    Excellent analytical and problem-solving skills

·    Strong written and verbal communication skills

·    Ability to work independently and manage multiple projects simultaneously

* Experience in C/C++ and have strong experience embedded application development and integration in Linux

* Good in creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability  

* Debugging, profiling, and performance optimization skills

Role 

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.

You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.

Responsibilities

• Deployment, automation, management, and maintenance of production systems.
• Ensuring availability, performance, security, and scalability of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
• Be accountable for proper backup and disaster recovery procedures.
• Drive operational cost reductions through service optimizations and demand based auto scaling.
• Have on call responsibilities.
• Perform root cause analysis for production errors
• Uses open source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• Prior experience as a software developer in a couple of high level programming languages.

• Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

• Extensive experience with web servers such as Nginx/Apache

• Strong Linux system administration background.
• Ability to present and communicate the architecture in a visual form.
• Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
• Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
• A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
• Expertise with Git
• Experience implementing CI/CD (e.g. Jenkins, TravisCI)
• Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
• Stellar troubleshooting skills with the ability to spot issues before they become problems.
• Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
• Time and project management skills, with the capability to prioritize and multitask as needed.

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills