Shubham Vishwakarma
Full Stack Developer - Averlon
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Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Hiring : Technical Senior Salesforce Developer
Required skill set : Salesforce Apex and LWC
Experience : 5 to 8 yrs
Location : Bengaluru \ Hyderabad ( Hybrid )
Primary Skills :
- Salesforce Service Cloud / Sales Cloud
- Salesforce CRM/PRM Modules.
- Salesforce Apex, Visual force, LWC, Flows, Triggers, fields, page layouts, record types, custom settings, dashboards and reports
- Lightning (Aura, LWC), HTML, CSS, JavaScript
- Integration SOAP, REST, Bulk API), integration patterns, and best practices.
- Knowledge of Omni scripts is an added advantage.
- Knowledge of Salesforce PRM, Git hub
- MSSQL DB ,NodeJS ,Managed package experience ,Einstein Analytics and Community Cloud ,Good to have PD1 certification
Certifications :
- Salesforce Administrator (ADM-201)
- Salesforce Platform App Builder
Salesforce Platform Developer I (and II is a plus)
Other Skills :
- SFDC development and implementation experience.
- Experience in building Salesforce apps from development to support.
- In-depth understanding of the capabilities and constraints of the SFDC CRM/PRM applications.
- Ability to Identify and gather requirements from users and stakeholders.
- Analyze detailed business/functional/technical requirements and specifications for the application.
- Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.
- Knowledge of APIs and security settings.
Go Programming (Golang)
Python
Kubernetes
Position: Software Developer (Golang Developer) Requirements
-
Work experience between 2 years to 6 years in building large scale high user traffic consumer facing applications.
-
Extremely proficient at writing performant, scalable and production ready code in Golang (comfortable with concepts like lambda, streams, multithreading etc)
-
Should be at ease with writing neat and maintainable code.
-
Experience with NoSQL DBs like MongoDB, Cassandra or Redis is required. Knowledge
of graph DBs like Neo4j is preferred.
-
Strong in algorithms, problem solving and data structures.
-
Knowledge of TDD and experience with building applications integrated with CI-CD
pipelines (automated build, tests and deployments).
-
Exposure to micro-services with good understanding of logging and monitoring. Inter
services communication. Should know how to handle multiple versions of APIs.
-
Knowledge of Docker and Kubernetes is desirable.
-
Willing to work in a fast paced Startup.
What are we looking for:
We’re looking for a deeply skilled Senior Software Developer to work closely with the product and the open source community to build the Coredge.io vision. You'll join a highly collaborative team working along with talented engineers focusing to be the best in Cloud native ecosystem.
About the Organisation:
The team at Coredge.io is a combination of experienced and young professionals alike having many years of experience in working with Edge computing, Telecom application development and Kubernetes. The company has continuously collaborated with the open source community, universities and major industry players in furthering its goal of providing the industry with an indispensable tool to offer improved services to its customers. Coredge.io has a global market presence with its offices in US and New Delhi, India.
Phyllo is a developer tool for developers and businesses to access data of creators / digital solopreneurs directly from the source platforms (e.g. YouTube, Twitch, Upwork, Shopify) with their consent. Think of us as an "account aggregator" but for the creator economy through which creators / digital solopreneurs can link their accounts and share their data with any developer/business who needs it. Such data once shared can act as proof of a creator's digital identity, proof of their work or income.
We are backed by reputed investors and have raised a $15M Series A from RTP Global, Nexus Venture Partners and top angels from Facebook, Teachable, Coinbase and more.
More info at:
- Our Crunchbase Profile: https://www.crunchbase.com/organization/phyllo
- Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy
You will be responsible for:
- Running Outreach Campaigns to acquire new leads and qualify them.
- Discover and hunt new target prospects.
- Facilitating product demonstrations and technical audits.
- You will own the responsibility for building a healthy sales pipeline and meeting quarterly and annual lead targets.
- You must be able to collaborate within a team environment while holding yourself accountable to the highest of standards.
Here is how you will continuously add value to the organisation:
- Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
- Identify ways of connecting with these prospects to discuss business opportunities.
- Understand client’s needs and consult and present them with relevant solutions. Demonstrate Phyllo’s capabilities relevant to them.
- Manage the CRM and log deal data accordingly.
- Attend and participate in weekly sales team meetings.
- Attend and participate in product development and strategy meetings, presenting input from the field and acting as the “voice of the customer.”
Job Requirements:
We are looking for someone with:
- 1-3 years of B2B SaaS or Developer Tool Sales experience
- Sales experience in an early-stage startup
- Strong communication and interpersonal skills.
- Willingness to build a career in sales
NodeJS (Node.js)
MongoDB
Express
JavascriptWhat You'll Do :
You will be a part of our backend team working on keeping our REST API and GraphQL API up and running and making sure that our users get the right data at the right time.
You will have ownership of developing and maintaining our backend services including users, courses, and operations tools that manage our product and logistics.
You will work on architecting and scaling highly-available RESTful services and back-end systems from scratch.
This is a position for an experienced Node programmer with at least 2 years under the belt, but you don't have to be a rock star, a ninja, or a superhero to apply.
What You'll Need :
You will fit well in the backend team if you are passionate about technology and have experience programming in Node. Knowledge of technologies like Cassandra, Elasticsearch, PostgreSQL, REST and JSON will help you get going from day one.
As an experienced Node developer, you should be intimately familiar with the platform, with
JavaScript, and with the stables of full-stack web development : HTTP, JavaScript, CSS, HTML, SQL.
It's a bonus if you're broadly familiar with other languages as well- we write some services in Go and have data pipelines written in Python- but your main work will be JavaScript through and through.
You will be a perfect match with our team if you love collaborating with people from all disciplines to solve complex problems, always want to learn new skills and take ownership of your work.
It’s an amazing time to join Pocket FM as we continue shaping the future of audio entertainment both in India and globally. We are India's leading audio OTT platform with the largest collection of OTT shows, podcasts, and audiobooks across a wide variety of genres and languages. We are reimagining the traditional radio to build an internet-scale platform to bring together communities to share stories and spread knowledge. Our mission is to give voice to Indian stories and wisdom. Pocket FM has grown to 40 Million + users in a short span of 3 years. We are backed
by some of the most prominent VCs in India and are the market leader in the audio space.
About the Summary
We are seeking an experienced Product Manager who is passionate about building and scaling one of the world’s most personalised audio content discovery platforms. You will be responsible for defining and delivering product roadmap and strategy that contribute to the retention of users. You’ll inspire teams of engineers to execute and deliver that best in class recommendation experience, and in the process have a substantial impact on the happiness of our users and success of our business. This is a strategically important role for Pocket FM and the opportunity for impact is high.
Responsibilities
● Build a roadmap and execution strategies with the team by understanding user and strategic needs, utilizing data insights and working closely with stakeholders
● Lead multiple projects across the entire product lifecycle. You’ll set the vision for the core user experience of the product
● Triangulate data and insights to develop a robust product strategy and inform decision-making
● Manage cross-functional relationships to keep stakeholders informed, receive input, and influence their thinking
● Demonstrate your expertise and product craft to successfully ship products that move our topline retention metrics
● Prioritize new features based on user needs, Pocket FM short term and long term business goals and technical platform scalability
Requirements
● You have 2+ years experience managing and developing well-loved software products as a product manager. You’ve had many experiences defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale.
● You have in product experience of using machine learning to solve recommendation and ranking problems
● You have delivered projects that have shown proven impact for your business
● You have good instincts but match that with deep analytical thinking to focus on the things that matter most, especially with expertise in large amounts of data. You are experienced in making hard data-informed decisions.
● You are able to distill complex information into easy-to-understand concepts, and understand how to lead a team through ambiguity.
● You consider the user in everything you do and love partnering with design, insights and engineering to turn a vision into reality.
● You are an excellent communicator, comfortable working with multiple stakeholders
Website: Free Hindi Audio Books | Kahaniya | Podcast & FM Radio App - Pocket FM
Collaborate with business leads/managers, team members, RPO partners, recruitment agencies and other groups to run an effective recruiting unit
- Own planning and achievement of team targets, help team members on aspects like sourcing, quality checks, meeting their goals
- Implement weekly/monthly execution strategies through your team (5-6 members) to provide effective, in-time hires
- Work within predefined recruitment processes, also assess scope for improvement and build new methodologies
- Work on offer-generation, negotiation and post offer follow-up
- Continuously think and implement better candidate engagement practices (pre and post offer)
- Take initiatives to improve offer to join ratio and track necessary data trends
- Prepare team interview coordination plans and manage interviews in and out of Pune
- Work meticulously on ATS adherence and motivate the team to do so
- Work on data gathering, analysing and reporting, fetch meaningful hiring data trends
Required professional and technical expertise:
- Minimum 8 - 12years of experience in recruiting (preferably in IT corporates or Large RPO's)
- Must have worked on niche skills and targeted hiring (headhunting)
- Expertise in sourcing through social media channels and other innovative sourcing channels would be a plus
- Demonstrable experience in partner management and strength to hold difficult conversations with them
- Ambitious individual who can work under their own direction towards agreed targets/goals
- Demonstrated strong interpersonal skills, ability to lead a team
PythonJavascript
HTML/CSS
C#Job brief
We are looking for a Full Stack Developer to produce scalable AI based software solutions.
You’ll be part of a cross-functional team that’s responsible for the full software
development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end
coding languages, development frameworks and third-party libraries. You should also be a
team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to have conversation with you.
Responsibilities
- Work with data science teams ,development teams and product managers to ideate
- software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software .
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
- Capable to handle the individual module / Project
- 2-5 years of relevant experience as a Full Stack Developer or similar role
- Experience developing Web based,desktop and mobile applications
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery etc).
- Knowledge of multiple back-end languages (e.g. Java, Python,C#) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Experience in React.js .
- Experience in Python Django Framework .
- Familiarity with databases (e.g. MySQL,Postgresql, MongoDB), web servers (e.g.Apache) and UI/UX design .
- Familiarity with Cloud services like AWS, GCP.
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
Java
PHPHTML/CSSJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon