Digital marketing trainer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Responsibilities : 

• Design, code, and implement highly scalable and reliable web-based applications.
• Coordinate with other team’s architect, engineers, and vendors, as necessary.
• Deliver on all phases of development work from initial kick-off, technical setup, application
development, and support.
• Identify exciting opportunities for adopting new technologies to solve existing needs and
predicting future challenges
• Perform ongoing refactoring of code, utilizing visualization and other techniques to fast-track
concepts, and delivering continuous improvement
• Work with product managers to prioritize features for ongoing sprints and managing a list of
technical requirements based on industry trends, new technologies, known defects, and issues
• Manage your own time, and work well both independently and as part of a team
• Quickly generate and update proof of concepts for testing and team feedback
• Embrace emerging standards while promoting best practices

Qualifications : 

• Must have java experience
• Experience in computer science, computer engineering
• Web development work experience preferred
• Demonstrated experience in Agile development, application design, software development, and
testing
• Experience with building RESTful APIs
• Expertise in objected oriented analysis and design across a variety of platforms
• Thorough understanding of JSON, Web Service technologies, and data structure fundamentals
• Experience with adaptive and responsive development techniques
• Aptitude for learning and applying programming concepts
• Ability to effectively communicate with internal and external business partners
• Experience with a broad range of software languages and payments technologies is a plus.

What We’re Looking For:

Meltwater is a global leader in media intelligence and social analytics. Our mission is to help businesses make more informed decisions by providing them with actionable insights from the vast ocean of online data. With a diverse and talented team spread across the world, we are

committed to driving innovation and pushing the boundaries of what's possible in our field.

Meltwater is seeking a Full Stack Software Engineer to join our new influencer marketing team in our Hyderabad office.. We are looking for an individual who is not only technically proficient but also embodies the values of collaboration, open-mindedness, and a proactive approach to

problem-solving. As a Full Stack Software Engineer, you will play a key role in shaping our technology stack, working with cutting-edge technologies like React, Typescript, Next.js, Node.js & AWS ecosystem.

What You'll Do:

• Collaborate effectively with cross-functional teams to develop and maintain software solutions that meet business requirements.
• Lead the development of high-quality code, ensuring scalability, security, and performance.
• Continuously learn and adapt to new technologies, tools, and best practices.
• Identify and resolve technical challenges.

What You'll Bring:

• Bachelor's or Master's degree in Computer Science or related field.
• At least 3 years of experience as a Full Stack Software Engineer.
• Strong problem-solving skills and the ability to think critically.
• Experience with databases such as MySQL, Elasticsearch, etc.
• Experience with backend technologies, preferably NodeJS & Typescript.
• Experience with frontend technologies, preferably React & Typescript.
• Excellent communication and collaboration skills.
• Self-motivated with a passion for learning and self-improvement.

What We Offer:

• Opportunity to work on cutting-edge technologies and projects.
• A culture that values innovation, collaboration, and personal growth.
• A dynamic and diverse team with a global presence.

We are seeking an experienced Business Central Techno-Functional Consultant with 4-8 years of relevant experience to join our team. As a Business Central Techno-Functional Consultant, you will be responsible for providing technical and functional expertise in the implementation, customization, and support of Microsoft Dynamics 365 Business Central (formerly known as NAV) solutions. You will work closely with clients to understand their business requirements, configure the system, and ensure successful deployment and user adoption.

Responsibilities:

• Collaborate with clients to gather business requirements and understand their processes, workflows, and pain points.
• Design and configure Microsoft Dynamics 365 Business Central solutions to meet client needs, ensuring alignment with best practices and industry standards.
• Provide technical expertise in customizing and extending the functionality of Business Central through extensions, integrations, and other development tools.
• Conduct system testing, troubleshooting, and issue resolution during implementation phases to ensure system functionality and data integrity.
• Assist in data migration and data integration activities, ensuring accurate and seamless transfer of data from legacy systems to Business Central.
• Collaborate with cross-functional teams, including developers, functional consultants, and project managers, to deliver successful projects within defined timelines and budgets.
• Conduct end-user training sessions and provide ongoing support and guidance to users post-implementation.
• Stay updated on the latest releases and features of Business Central and provide recommendations for system enhancements or upgrades.
• Contribute to the development and documentation of best practices, templates, and guidelines for Business Central implementations.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Techno-Functional Consultant working with Microsoft Dynamics 365 Business Central (formerly NAV) for a minimum of 4-8 years.
• Strong knowledge of Business Central functionality, including financials, supply chain management, manufacturing, and project management modules.
• Proficiency in developing extensions using AL language, C/SIDE, and C/AL programming.
• Experience with data migration and integration tools, such as RapidStart, SQL Server, or Power Platform.
• Familiarity with Azure, Power BI, and other Microsoft technologies related to Business Central is a plus.
• Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
• Strong communication and interpersonal skills to effectively interact with clients, stakeholders, and team members.
• Ability to work independently and as part of a team in a fast-paced environment, managing multiple priorities and deadlines.
• Relevant Microsoft certifications, such as Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate or Microsoft Certified: Dynamics 365 Business Central Developer Associate, are preferred.

If you are a motivated and skilled Techno-Functional Consultant with a passion for implementing and optimizing Business Central solutions, we would love to hear from you

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA