Product Manager

JOB SUMMARY 

As a salesforce developer, you will be responsible for designing, implementing, testing and deploying custom solutions on the salesforce platform using various features such as sales cloud, service cloud, experience cloud and so on. you will be involved in requirement gathering, design, implementation approach and rollout. your expertise will be crucial in analyzing and proposing the right approach and solution and implement new solutions in a timely manner for solid business impact 

SKILLS REQUIRED 

• Bachelor’s degree in computer science in Information Technology or related field 
• 5 years+ hands-on experience in Salesforce development. 
• Proficiency in Salesforce development technologies including APEX, Visualforce and Lightening components. 
• Working experience with Sales Cloud or Service Cloud. 
• Experience with Salesforce integration tools and techniques (REST/ SOAP API’s middleware) 
• Strong in Analytical and Problem-Solving abilities. 
• Excellent communication and Interpersonal skills. 
• Ability to work Independently and collaboratively within a team. 

ABOUT THE COMPANY: 

Wissen is the preferred technology partner for executing transformational projects and accelerating implementation through thought leadership and a solution mindset. It is a leading IT solutions and consultancy firm dedicated to providing innovative and customized solutions to global clients. We leverage cutting-edge technologies to empower businesses and drive digital transformation 

Website: www.wissen.com 

Wissen Thought leadership: https://lnkd.in/gvH6VBaU 

https://lnkd.in/gMG4gzgy 

Employee Speak: https://lnkd.in/gt2Ewq_p 

LinkedIn: https://lnkd.in/gnK-vXjF 

Strong knowledge of PHP web frameworks laravel

• Proficiency in modern HTML/CSS
• Excellent skills and experience with Apache, Laravel, Javascript, JQuery, Bootstrap and MySql
• Knowledge of best practices, cross browser compatibility and developing for mobile devices
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

Location: Mumbai, Pune

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Years of Experience: 4 – 6 in SAP BASIS
• Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
• Should have experience of client-facing roles
• Should have excellent communication skills

Should have experience of working on the following:

• SAP System Installation and Configuration (L1/L2)
• SAP System Support Packages Upgrades and Patching (L1/L2)
• SAP System Performance Tuning (L1/L2)
• SAP Transport Management (L1/L2)
• SAP Backup and Recovery (L1/L2)
• SAP User Administration (L1/L2)
• SAP Kernel Upgrades (L1/L2)
• Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
• SAP Solution Manager (L1/L2)
• AWS / Azure / GCP Cloud Basis Skills (L1/L2)
• Troubleshooting SAP System Issues (L1/L2)
• Documentation and Reporting (L1/L2)
• SAP HANA Administration (L1/L2)
• Knowledge of SAP Basis Best Practices (L1/L2)
• Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
• Operating system (L1/L2)
• Communication and Collaboration Skills (L1/L2)

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Have at least 2 years of experience with two or more development languages. Experience

working on Python is a MUST and that on JAVA is nice to have.

• Experience in building web platform with Angular 9+ (React could be an alternative) is a MUST
• Experience in building applications with containerization like Docker and Kubernetes
• Experience in writing relatively complex DB queries (preferably SQL Server, MySQL). Experience working on No-SQL DB is nice to have.

• Experience in building RESTful APIs using Python and web frameworks such as Spring MVC, Flask
• Experience in working in any of the ORM tools like SQLAlchemy, SQLObject, Storm, Django
• Skillful in writing high-quality, well-tested code
• Proficient in Object-Oriented programming
• Comfortable with Agile methodologies, such as Scrum, Kanban
• Experience in working with JavaScript frameworks (such as ag-Grid, D3) to build in-app reports is nice to have

• Key competencies required: Problem-Solving, Analytical, Collaboration, and Accountability
• An influencer by always advocating for technical excellence and innovation while being open to change when needed

• Resilient in ambiguous situations and can approach challenges from multiple perspectives
• Advantage if has a working knowledge of cloud technology such as AWS, Azure
• Efficiently utilize DevOps tools and practices to build and deploy software
• Have knowledge of Test Driven Development

• Demonstrated skills in development of apps where you have performed some role in UI – APIs - DB 
• You have experience with coding in more than one programming language, preferably Java
• Experience with Angular (4 & above), ReactJS, Vue, MongoDB, APIs/Microservices. 
• Experience on building APIs
• You have a sound understanding of programming fundamentals
• Passion for developing robust software and writing maintainable code. 
• Keen interest in new technologies and their timely adoption. 
• Willingness to work extended hours as required to deliver projects. 
• Ability to work well in a team to deliver on team goals. 
• Flexibility under changing conditions and ability to multi-task between projects. 
• Fluent verbal and written communication skills.
• Knowledge/Experience of Python based stack will be an added advantage