Sr. Quality Analyst

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Designation Offered: Engineer CL 2 – I  & II  (Software Engineer / Lead Engineer)

Job Responsibilities:

·         Design & Develop web portals which are optimized, user friendly and as per client requirement

·         Develop scalable and robust applications using rich interfaces, graphical views and robust user controls

·         Development & testing, understanding of client requirements and mapping the features to requirements

·         Maintenance of artifacts for the projects as per CMMI Level 3

Experience:

·         A minimum of   2 years and maximum of 4 years of relevant experience in a similar role

Qualification:

·         Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science / Electronics / Information Science / Instrumentation from reputed institutions

Skills Required:

Mandatory

·         Strong skills (hands on development) expected in:

o    C# (.NET framework 4.5.2+) web programming, Stored Procedures

o    MVC, ASP.Net, SQL Server 2008, Web API, Ajax, JQUERY, Java-script

o    Windows Service creation, IIS 7/8 Deployment, TCP (sockets), REST API’s

o    C# rich interfaces, graphical views and user controls & CSS

·         Knowledge on

o    CSS3, JSON, OOPS

o    Design Architectures

o    HTML5, Multi-Threading

·         Good experience in SQL Tuning / Profiler, Application performance monitoring

·         Hands-on experience of stored procedure creation & query optimization

Optional

·         Exposure to other programming languages Entity framework, Java, Ajax, Adobe Flex, WPF / C# Winforms

·         Exposure to Google Map API interfaces

·         Exposure to serial port communication with hardware

·         Exposure of Versioning / Configuration & Defect Tracking tools are added advantage

·         Agile methodology and development

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

We are looking for a talented product engineer to facilitate the design and manufacturing of our next line of exciting products. As a product engineer, you will be working closely with the design team to create industry-relevant products that meet company specifications. You will also be required to design and oversee the product manufacturing process to ensure that our products meet state safety requirements.

To ensure success as a product engineer, you should have excellent analytical and design skills, good working knowledge of design software, and advanced troubleshooting skills. A top-notch product engineer should be able to transform ideas into high-end products that perfectly meet the needs of our customers.

• Meeting with the development team to discuss product ideas.
• Analyzing market and industry product trends.
• Determining product feasibility costs and return on investments.
• Developing design ideas based on customer interests, budgets, and market research.
• Creating rough product designs using sketches and computer software.
• Conducting theoretical testing on design models.
• Creating full product designs and specifications using computer software modeling techniques.
• Selecting product materials and designing the product manufacturing process.
• Overseeing production and ensuring that products conform to market specifications and safety regulations.

• Bachelor’s degree in mechanical engineering or a similar field.
• Previous experience working as a product engineer.
• Advanced analytical and design skills.
• Excellent written and verbal communication skills.
• Knowledge of industry and market trends.
• Ability to visualize theoretical models and design ideas.
• Good project management skills.
• A keen eye for detail.