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Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
Requirements:
- Candidate with experience in S/4 ABAP HANA Migration, CDS Views, FIORI,BTP, OData
- 3rd Party software integration experiences
- Design and develop programs, enhancement objects (Customer Exits, User-Exit and BADI’S), BAPIs, IDOCS, Module pools, Interfaces, BDC, ALV reports, using ABAP
- Hands-on experience on Smart Forms and SAP Script
- Knowledge in Order to cash, Supply chain management and FI processes
- Extensive experience in Analysis, Development, Debugging, Configuration & Customization
- Interact and communicate effectively with the business and functional teams
- Knowledge of Agile software development cycle, including coding standards, code reviews,
- Source control management, build processes, testing, and deployment
- Should be ready to work as TECHNO-FUNCTIONAL Analyst
Our client provides a modern, flexible workspace to customers including some of the most successful entrepreneurs, individuals, and multi-million dollar corporations. The company was founded in Brussels, Belgium, in 1989, based in Luxembourg, and listed on the London Stock Exchange.
- Skilled relationship manager and consultant who can generate and grow valuable long-term client partnerships
- Strong candidate from Corporate sales & B2B sales 5+ years
- Excellent team player and communicator with fluent English
- Practical solution seller who takes a hands-on approach and is driven to achieve results
- Hunting & Individual contributor role, lead generator.
- Centre managed would be 2 to 3 approx.
- ASM will report to Team Lead ASM.
Key Requirement for the role: We're looking for a born networker who has a natural ability to enthuse prospects; someone who has a passion for consultative selling.
Roles and Responsibilities
- Define and implement the sales strategy for your area, overseeing the full sales cycle from identifying opportunities to successfully closing deals
- Generate leads and proactive sales by executing against your promotional and networking events and activities
- Build relationships with potential business clients and brokers to sell them our added-value services and products
- Maximize sales performance for your area and ensure critical KPIs are met and exceeded.
- Conducting in-house Tours & briefing the clients/customers on the Facilities Available in respective Centres.
- Keeping abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.
- Updating CRM regularly on Sales Movement until the closure of a specific deal.
Data Science
Machine Learning (ML)Job Description
We are looking for a highly capable machine learning engineer to optimize our deep learning systems. You will be evaluating existing deep learning (DL) processes, do hyperparameter tuning, performing statistical analysis (logging and evaluating model’s performance) to resolve data set problems, and enhancing the accuracy of our AI software's predictive automation capabilities.
You will be working with technologies like AWS Sagemaker, TensorFlow JS, TensorFlow/ Keras/TensorBoard to create Deep Learning backends that powers our application.
To ensure success as a machine learning engineer, you should demonstrate solid data science knowledge and experience in Deep Learning role. A first-class machine learning engineer will be someone whose expertise translates into the enhanced performance of predictive automation software. To do this job successfully, you need exceptional skills in DL and programming.
Responsibilities
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Consulting with managers to determine and refine machine learning objectives.
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Designing deep learning systems and self-running artificial intelligence (AI) software to
automate predictive models.
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Transforming data science prototypes and applying appropriate ML algorithms and
tools.
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Carry out data engineering subtasks such as defining data requirements, collecting,
labeling, inspecting, cleaning, augmenting, and moving data.
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Carry out modeling subtasks such as training deep learning models, defining
evaluation metrics, searching hyperparameters, and reading research papers.
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Carry out deployment subtasks such as converting prototyped code into production
code, working in-depth with AWS services to set up cloud environment for training,
improving response times and saving bandwidth.
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Ensuring that algorithms generate robust and accurate results.
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Running tests, performing analysis, and interpreting test results.
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Documenting machine learning processes.
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Keeping abreast of developments in machine learning.
Requirements
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Proven experience as a Machine Learning Engineer or similar role.
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Should have indepth knowledge of AWS Sagemaker and related services (like S3).
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Extensive knowledge of ML frameworks, libraries, algorithms, data structures, data
modeling, software architecture, and math & statistics.
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Ability to write robust code in Python & Javascript (TensorFlow JS).
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Experience with Git and Github.
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Superb analytical and problem-solving abilities.
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Excellent troubleshooting skills.
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Good project management skills.
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Great communication and collaboration skills.
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Excellent time management and organizational abilities.
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Bachelor's degree in computer science, data science, mathematics, or a related field;
Master’s degree is a plus.
HTML/CSS• Strong graphic design skills
• Layout skills
• Analytical skills
• Creativity
• Flexibility
• Attention to detail
• Deadline-oriented
• Desktop publishing tools and graphic design software
• Acute vision
• Time-management skills
• Communication skills
• Handles rejection Qualifications-B.Design
XMLHTML/CSSJob description
Duties and Responsibilities
- Managing Workflow
- Training New Hires
- Creating and managing team schedules.
- Reporting to Senior Management.
- Helping to resolve employee issues and disputes.
- Identifying and applying career advancement opportunities.
- Supervises personnel which typically includes recommendations for hiring, performance evaluation, training, work allocation, problem resolution and provide feedback.
- Manages the conceptualization, development, maintenance and expansion of print and digital publishing projects, including digital-only publications, simultaneous print and digital publications, and print publications.
- Manages the execution of special projects and other initiatives designed to achieve the overall mission, goals, and objectives of the organization.
- Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, operating procedures, and product roadmap; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
- Advises and collaborates with other staff to evaluate and manage resources for preparation, production and tracking of publications.
- Works with other departments to develop procedures and systems for appropriate recordkeeping related to expenses and revenues for print and digital publishing.
- Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
- Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
- Knowledge, Skills and Abilities Required
- knowledge in print and digital publishing will be preferable.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated proficiency with suite of Adobe and Microsoft Office products; strong knowledge of electronic publishing formats as well as XML, HTML, XSLT and other languages and technologies related to e-books and electronic publishing.
- Strong knowledge of principles, practices and techniques of print and digital publishing and development.
- Demonstrated ability to resolve complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and their resolution in an effective and timely manner.
- Ability to foster a cooperative work environment.
- Strong analytical communication, critical thinking and problem solving skills.
- Employee development and performance management skills.
- Excellent verbal and written communication skills.
- Excellent time management skills and ability to prioritize projects.
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Ability to develop and maintain recordkeeping systems and procedures.
JavascriptHTML/CSS
React.js1. Working on front end development for the web apps.
2. Developing and designing the front end of the web portal
Android Development
Java
AngularJS (1.x)HTML/CSS
Git
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Full Stack Developer - Averlon