Web Designer

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Company: Confidential - Your Trusted Home Cleaning Partner

Location: Remote

Work Hours: Aligned with US Eastern Time (EST)

Job Type: Full Time

About Us:

We are a leading home cleaning service provider, envisioning a world where everyday living is optimized, allowing people to focus on what truly matters. As Your Trusted Home Cleaning Partner, we are dedicated to delivering exceptional service and peace of mind to our customers. We are looking for a dynamic and results-driven Sales Development Representative to join our growing team.

The Role:

We are seeking a highly motivated Sales Development Representative to own the full sales cycle, from initial lead contact to final deal closure. You will be the first point of contact for potential customers, acting as a brand ambassador and a trusted advisor. Your primary goal is to understand customer needs, present tailored solutions, and drive revenue growth by converting leads into satisfied, long-term clients.

Key Responsibilities:

Lead Management & Pipeline Coverage:

• Proactively address and respond to all inbound leads in a timely and efficient manner.
• Ensure complete lead coverage by diligently following up with every assigned lead throughout the sales pipeline.
• Maintain accurate and detailed documentation of all customer interactions within the CRM to ensure transparency and team accountability.

Sales Execution & Conversion:

• Qualify potential customers through insightful discovery conversations to understand their unique needs, challenges, and buying intent.
• Drive sales growth by converting qualified leads into successful closures through persuasive presentation of solutions, handling objections, and effectively showcasing our value.
• Actively manage and maintain a consistent sales pipeline to achieve and exceed defined sales targets.

Negotiation & Deal Closure:

• Lead negotiation discussions with prospective customers to reach mutually beneficial terms and agreements.
• Ensure all pricing, contracts, and commercial terms are clearly communicated, understood, and agreed upon before finalizing every sale.

Customer Focus & Relationship Building:

• Prioritize customer needs in every interaction, demonstrating empathy, professionalism, and a problem-solving mindset.
• Proactively gather customer feedback to help improve service quality and contribute to building long-term relationships and customer retention.

Multi-Channel Communication:

• Engage with customers through a variety of touch points including phone calls, emails, and text messages.
• Ensure all communication is timely, clear, professional, and aligned with our brand voice.

Qualifications & Skills:

• Proven experience in a sales or business development role, with a track record of meeting or exceeding targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer-centric approach with a genuine desire to help and solve problems.
• Self-motivated and disciplined, with the ability to work effectively in a remote setting.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and standard office tools.
• Ability to work a schedule aligned with US Eastern Time (EST) to maximize availability for customers and leads.

What We Offer:

• A competitive compensation package with performance-based incentives.
• The flexibility of a remote work environment.
• Opportunity to be a key player in a growing company with a clear vision.
• A supportive and collaborative team culture.

How to Apply:

If you are a passionate sales professional ready to help us optimize our customers' lives, we would love to hear from you. Please submit your resume.

• Degree in Computer Science.
• 3-10 years of experience as a full stack developer.
• Must have proficiency with fundamental front-end languages such as Java, Nodejs and React JS.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Very Good problem-solving skills.

• Designing, coding and production support of the feature.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
   

• Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
• Ownership of department wise strategy and P&L and delivery
• Establish strategy and best practices to ensure achievement of overall sales and BD objectives
• Take a lead role in building a strong sales management culture with internal as well as external stakeholders
• Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
• Recruit, train and develop teams to deliver pathbreaking results
• Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
• Proactively manage and creatively review the performance and progress of team members monthly, quarterly
• Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
• Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
• Presenting reports and plans to Board
• Working and thriving in ad hoc environments

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

Location: Goregaon east, Mumbai
Position Description: 3+ years of experience with mobile application development in Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Functional: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.

Mandatory Skills

• Passion for sports
• Problem-solving ability
• Ability to work in teams
• Target & Result orientation
• Good communication skills

What is the role?

You will be responsible for architecting and developing features on the application end to end. You will be working closely with the Product Managers and the Technical architect to come up with high-quality, resilient, and highly performant applications.‍

Key Responsibilities

• Design and develop SaaS-based applications based on microservices architecture.
• Work on core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 4+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for functional/technical track of a project.

Whom will you work with?

You will closely work with the engineering team and support the Product Team of Plum.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Way forward

1. Complex ABAP programming, testing and debugging functions related to the implementation/Support of all SAP modules (CRM and DBM major)
2. Providing  support that includes Root cause analysis , Proposing and implementing solution.
3. Understand the requirements from provided functional designs and transform these requirements into the technical designs
4. Understand the functional specification for customs developments in SAP CRM and DBM (MM, SD, HR ) modules
5. Perform technical unit testing of developed solutions peer codes reviews of team members solution’s and fix any defects and performance problems discorded.
6. Preparing technical document of the developments
7. Perform performance tuning to improve performance over multiple functions
8. Manage operational support, performing work during change windows as well as providing on call support as required by the team.
9. Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's.