Process Manager

• 2+ years of experience in customer support, preferably within the cryptocurrency or fintech industry.
• Strong communication skills (both verbal and written) with a customer-first approach.
• Ability to troubleshoot and resolve issues efficiently and professionally.
• Proficiency in using support software, CRM tools, and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in rotational night shifts as required.

The Department of Finance and Accounting oversees the financial operation of the company and provides a wide range of services such as financial information and reporting, set-up and monitor internal controls, implement financial policies and procedures, billing and record keeping.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

ketteQ is a supply chain planning and automation platform. We are looking for an experienced AWS Devops Engineer to help manage AWS infrastructure and automation.  This job comes with a attractive compensation package, work-from-home and flex-time benefits. You will get to work on projects for large global brands with a highly experienced team based in US and India. If you are high-energy, motivated, and initiative-taking individual then this could be a fantastic opportunity for you. Candidates must meet the following requirements:

Duties & Responsibilities

• Deployment, automation, management, and maintenance of AWS cloud-based production system
• Build a deployment pipeline for AWS and Salesforce
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Work collaboratively with software engineering to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as cloud formation template
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

Requirements

• At least 5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, Fargate, S3, Cloud Formation)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Solid foundation of networking and Linux administration
• Experience with Docker, GitHub, Jenkins, Cloud Formation and deploying applications on AWS
• Ability to learn/use a wide variety of open source technologies and tools
• Database experience to help with monitoring and performance; PostgreSql experience preferred
• AWS certification preferred

Education

• Bachelors in Engineering or related field

• Over all 2-4 years’ experience in Inventory Management System and customization with third party systems,
• Atleast 2  years of hands on experience in Cramer 8 or Above version and customisations using Cramer integrations.
• Java/PL SQL Development hands on experience.

Type, Location

Full Time @ Anywhere in India

Desired Experience

2+ years

Job Description

What You’ll Do

● Deploy, automate and maintain web-scale infrastructure with leading public cloud vendors such as Amazon Web Services, Digital Ocean & Google Cloud Platform.

● Take charge of DevOps activities for CI/CD with the latest tech stacks.

● Acquire industry-recognized, professional cloud certifications (AWS/Google) in the capacity of developer or architect Devise multi-region technical solutions.

● Implementing the DevOps philosophy and strategy across different domains in organisation.

● Build automation at various levels, including code deployment to streamline release process

● Will be responsible for architecture of cloud services

● 24*7 monitoring of the infrastructure

● Use programming/scripting in your day-to-day work

● Have shell experience - for example Powershell on Windows, or BASH on *nix

● Use a Version Control System, preferably git

● Hands on at least one CLI/SDK/API of at least one public cloud ( GCP, AWS, DO)

● Scalability, HA and troubleshooting of web-scale applications.

● Infrastructure-As-Code tools like Terraform, CloudFormation

● CI/CD systems such as Jenkins, CircleCI

● Container technologies such as Docker, Kubernetes, OpenShift

● Monitoring and alerting systems: e.g. NewRelic, AWS CloudWatch, Google StackDriver, Graphite, Nagios/ICINGA

What you bring to the table

● Hands on experience in Cloud compute services, Cloud Function, Networking, Load balancing, Autoscaling.

● Hands on with GCP/AWS Compute & Networking services i.e. Compute Engine, App Engine, Kubernetes Engine, Cloud Function, Networking (VPC, Firewall, Load Balancer), Cloud SQL, Datastore.

● DBs: Postgresql, MySQL, Elastic Search, Redis, kafka, MongoDB or other NoSQL systems

● Configuration management tools such as Ansible/Chef/Puppet

Bonus if you have…

● Basic understanding of Networking(routing, switching, dns) and Storage

● Basic understanding of Protocol such as UDP/TCP

● Basic understanding of Cloud computing

● Basic understanding of Cloud computing models like SaaS, PaaS

● Basic understanding of git or any other source code repo

● Basic understanding of Databases(sql/no sql)

● Great problem solving skills

● Good in communication

● Adaptive to learning

Total Rewards Analyst

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

• Proven experience of Talent Acquisition especially in OPT Recruiting
• Must be able to improve the student networking and help the students understand about the training and placement program.
• Should have proper understanding of visa status like F1, CPT, OPT, H4 EAD, H1B and GC etc.
• Good understanding and ability to pool student contacts through USA Job Portals and social networking.
• Knowledge using any ATS-Applicant Tracking System. Well-Versed with USA Geography Act as a liaison between candidate and management.
• Understanding of Niche IT skills in market and must be able to educate students.
• Excellent communication skills, time management skills and negotiation skills

Dear Candidate,,        

Greetings of the day!

As discussed, Please find the below job description.

Job Title           :            Hadoop developer

Experience      :            3+ years

Job Location   :            New Delhi

Job type           :            Permanent

Knowledge and Skills Required:

Brief Skills:

Hadoop, Spark, Scala and Spark SQL

Main Skills:

1. Strong experience in Hadoop development
2. Experience in Spark
3. Experience in Scala
4. Experience in Spark SQL

Why OTSi!

Working with OTSi gives you the assurance of a successful, fast-paced career.

Exposure to infinite opportunities to learn and grow, familiarization with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Join us today, as we assure you 2000+ friends and a great career; Happiness begins at a great workplace..!

Feel free to refer this opportunity to your friends and associates.

About OTSI: (CMMI Level 3): Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes & enabling our customers to thrive in a global economy.http://otsi-usa.com/?page_id=2806">
OTSI's global presence, scalable and sustainable world-class infrastructure, business continuity processes, ISO 9001:2000, CMMI 3 certifications makes us a preferred service provider for our clients. OTSI has the expertise in different technologies enhanced by our http://otsi-usa.com/?page_id=2933">partnerships and alliances with industry giants like HP, Microsoft, IBM, Oracle, and SAP and others. Highly repetitive local company with a proven success of serving the UAE Government IT needs is seeking to attract, employ and develop people with exceptional skills who want to make a difference in a challenging environment.Object Technology Solutions India Pvt Ltd is a leading Global Information Technology (IT) Services and Solutions company offering a wide array of Solutions for a range of key Verticals. The company is headquartered in Overland Park, Kansas, and has a strong presence in US, Europe and Asia-Pacific with a Global Delivery Center based in India. OTSI offers a broad range of IT application solutions and services including; e-Business solutions, Enterprise Resource Planning (ERP) implementation and Post Implementation Support, Application development, Application Maintenance, Software customizations services.

OTSI Partners & Practices

• SAP Partner
• Microsoft Silver Partner
• Oracle Gold Partner
• Microsoft CoE
• DevOps Consulting
• Cloud
• Mobile & IoT
• Digital Transformation
• Big data & Analytics
• Testing Solutions

OTSI Honor’s & Awards:

• #91 in Inc.5000 .
• Fastest growing IT Companies in Inc.5000…