International BPO
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Contact HR Garima
About
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We are looking for a Customer Care Specialist who will be entrusted the following responsibilities
*Handle Customers Inbound And Outbound Calls.
* Solving day to day queries of parents and school admin .
* Explaining them About Products / Offers / Services as and when required
*Creating social media posts/contents and will be an integral part of the Digital Marketing team
Will be posted in a premiere school in Gurgaon who happens to be our client.
Qualifications : Graduate
Excellent English communication skills Verbal and Written
At Quizizz, we are building engaging learning experiences for teachers and students. Our mission is to motivate every learner and help them achieve their true potential. We are among the fastest-growing Edtech platforms globally and are currently used by 80% of the US schools every month, serving over 75M monthly active users worldwide. Our goal is to reach every classroom around the world.
We are looking for a Customer Success Associate to guide teachers worldwide to use Quizizz to make their classrooms more engaging and interactive. Your responsibilities include resolving user queries, drawing meaningful insights, creating workflows, and maintaining product stability by proactively identifying usability issues.
Requirements:
- Help Quizizz users utilize our product and achieve their goals.
- Interact and resolve user issues via different channels of communication.
- Engage with the product team to proactively identify the usability issues.
- Consolidate user queries and educate product teams about what users want. Be the voice of the user!
- Be the first line of defense, identify bugs and escalate to the concerned team.
- Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser. With millions of users in multiple countries around the world, you will encounter every combination imaginable.
- Go the extra mile to help individual users with their issues. Providing an excellent user experience is the best way to get loyal users and referrals.
- The candidate should be comfortable with the US timings(5 PM to 1 AM).
Candidates should have the following qualifications:
- 1-3 years of experience in a similar role.
- Excellent written communication skills and impeccable grammar.
- Experience with tools like Zendesk, BrowserStack, etc.
- An eye for details and problem-solving skills.
- Experience with managing and moderating user forums is a plus.
- Experience with Automation tools is a plus.
Benefits:
- Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
- Flexible leave policy. Take time off when you need it.
- Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse, and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
- Relocation support includes travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
- Rs. 20,000 annual health and wellness allowance.
- Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
- Delicious meals including breakfast and lunch served at the office, and a fully-stocked pantry for all your snacking needs.
Quizizz is an equal opportunity employer and we believe diversity is key to our success.
Provide training on the site.
Work closely with Offsite Support / Client support team to ensure quality and timely service
Need to take full responsibility of the site and should manage issues independently.
Responsible to timely elevation of the technical problems
Should be able to help user acceptance testing
Skills Required:
- Strong interpersonal skills.
- Problem-solving attitude.
- Excellent communication skills.
- Aptitude for fostering positive relationships.
- Teamwork and leadership skills
- Make and attend necessary phone calls - inbound and outbound calls.
- Provide the required information to the customers
- Resolve any queries regarding gift delivery or transit damage.
- Maintain database by updating customer information daily
- Write communication scripts for inbound calls
- Keep the team informed about customer calls and demos regularly
Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
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Understand the technical application of the Velocity suite of products and services
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Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
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Write it Down: identify and create documentation that Empower Others
What do you need?
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3+ years of relevant experience in Customer Success
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Have an understanding of web applications, REST APIs, DB Systems
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Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
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Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
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Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers