Telesales Executive

Job Summary

The Data Analyst is required to Data capture, data cleaning, data preparation, data management and data analysis and interpretations required by the Business. Handle data factory with precision and confidentiality. The role is crucial for providing actionable insights to improve teaching quality, enhance student performance, optimize business operations, and drive growth.

Essential Job Responsibilities:

Academic Data Analysis

·       Analyze student performance data from internal assessments, mock tests, and board exams.

·       Identify trends in subject-wise performance, batch-wise progress, and dropout patterns.

·       Generate reports to assist academic heads in making data-driven interventions.

·       Predict outcomes of upcoming competitive exams (JEE/NEET) based on historical data.

Business & Marketing Intelligence

·       Monitor enrollment trends, inquiry-to-admission conversions, and campaign ROI.

·       Provide insights into market behavior, location-wise performance, and competitor benchmarking.

·       Analyze fee structures, discounts, and scholarship schemes for profitability and optimization.

Operational & Centre Efficiency

·       Evaluate the performance of branches/centres using KPIs like retention rate, attendance, student satisfaction, and staff productivity.

·       Support planning for new center openings with predictive enrollment data and location-based analytics.

Technology & Automation

·       Build and maintain dashboards using BI tools (Power BI, Tableau, Excel, Google Data Studio).

·       Work closely with IT or CRM teams to ensure data accuracy and integrity across systems.

·       Automate regular reporting processes to reduce manual workload.

Strategic Decision Support

·       Support senior management with forecasting models, statistical reports, and scenario simulations.

·       Present insights in the form of structured reports, visual dashboards, or presentations.

Supervisory Responsibilities

Number of subordinate supervisors reporting to this job

N/A

Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors

N/A

Job Qualifications: 

Education

·       Bachelor’s or Master’s degree in Statistics, Mathematics, Engineering, Data Science, Computer Science, or related field.

Experience

·       Must be a highly-skilled with 3+ years of experience.

·       Demonstrate ability to successfully process all work types

Knowledge / Skills

·       Analytical skills & Critical Thinking

·       Data Visualization

·       Microsoft Excel, VBA, R , Python, Tableau, Power BI

·       Efficient in AI powered Data analysis tools

Licenses / Certifications

·       Data Analytics desirable

Working Conditions:

Virtual environment, extended length of time in sitting position, medium stress environment

Physical Demands:

N/A

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Responsibilities:

● Develop and curate engaging, brand-centric content for social media

platforms, ensuring a consistent and compelling brand voice.

● Craft internal communications that reinforce our brand's identity, mission,

and values, fostering a strong and united company culture.

● Offer creative input for marketing campaigns, helping to differentiate our

brand and achieve campaign objectives.

● Stay up-to-date with market trends, competitor analysis, and industry

developments

● Craft compelling ad copy that captivates readers and turns them into our

brand advocates.

● Create savvy, relatable memes that will make people click the "Share"

button.

● Editing, proof-reading and summarizing copy to present and promote

messages to various audiences

Requirements:

● 2-5 years of copywriting experience.

● Excellent writing, editing, and proofreading abilities with impeccable

grammar

● A good understanding of marketing concepts and being able to

modify your copy to achieve set campaign goals.

● Aware of the most recent trends

● A quirky and creative mind that can turn the mundane into the

extraordinary.

● A strong portfolio that demonstrates your proficiency in creating social

media content and internal branding materials.

● A team player who is eager to collaborate closely with designers and

marketing specialists to develop a smooth brand experience.

● Attention to detail and a keen eye for visual aesthetics

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: React, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Implement clean and modern mobile interfaces that provide an excellent user experience. 
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science. 
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript
• Knowledge of frameworks such as React.js is a big plus
• Ability to write code compatible across browsers and other clients
• Good understanding of backend systems i.e. web services, APIs from a consumer perspective
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

If a misaligned shadow bothers you, we already like you 😆

• Master's / Bachelor’s degree in Computer Science, Software Engineering, or Self taught developer.
• 3+ years of experience in fundamentals of web, HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Vue or React.
• Understanding of product design, user experience and skills to recreate and match high quality pixel perfect designs and can go above and beyond in detailing.
• Has ability to build a ground up resoluble components and in-house UI system that can scale across the product.

A collaborative role with Individual ownership ✅

• Ownership of developing UI related features. Work with with the rest of the engineering team to develop, launch or maintain features.
• Take ownership of design <> dev collaboration and participate in the education of both sides.
• Work closely with design team and become a bridge between engineering and design.
• Maintain code integrity.

• Testing mobile devices to ensure their configuration, operation, and capabilities work efficiently.
• Working with device manufacturers, product managers, and development teams to test and optimize mobile products.
• Developing automated test scripts and frameworks for improved mobile app performance.
• Working with a variety of databases and coding programs, such as Objective-C, Java, HTML, as well as XML and JSON feeds.
• Updating operating systems, specifically iOS, Android, Blackberry, and WindowsPhone 7.
• Producing clear and concise test reports and releasing notes to co-workers when needed.
• Providing feedback to development teams on technical, troubleshooting, or operational issues.
• Assisting with the configuration of test environments.
• Suggesting new processes and policies to improve mobile development techniques.

Mobile Test Engineer Requirements:

• Bachelors in engineering, computer science, computer engineering, information technology, or a similar degree.
• At least 3 years experience in mobile application testing and development.
• Working knowledge of mobile operating systems such as iOS and Android.
• Experience in developing automated test scripts.
• Ability to develop software applications using programming or scripting languages such as Java and HTML.
• Experience in using configuration management or version control tools.
• Strong communication and interpersonal skills.
• Ability to meet challenging deadlines and work in a fast-paced environment.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.