Process Associate at Blue Matrix Connect Pvt Ltd · Bengaluru (Bangalore), Hubballi-Dharwad, Hubli · 1 - 8 years · ₹2L - ₹5L / yr · Profitable · Posted 26 Sep 2025

Job description – International Voice Process
Location - WFO, Hebbal Bangalore
Job Type: Full-time, Aus shift, 5AM-2PM(IST)
Summary:
Blue Matrix is seeking a highly motivated and experienced individual to join our team as a
Process Associate for an International Voice Process (Lead Generation) professional. The ideal
candidate will have at least 6 months of experience in international voice processes. Strong
English communication skills are an absolute must for this role, as the candidate will be
responsible for generating leads through international voice processes, and communicating
effectively with customers and team members.
Key Responsibilities:
· Generating leads through an international voice process.
. Outbound sales experience
· Meeting or exceeding lead generation targets.
· Identifying and qualifying potential customers.
· Communicating effectively with customers and team members.
Requirements:
· Proven work experience in an international Voice.
· Should have neutral accent
· Excellent communication skills (verbal and written).
· Agile and flexible with work schedule.
· Logical and analytical thought process.
· Willing to work in any Australian Shift 5 am to 2 pm
Qualifications:
PUC/Graduation degree

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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Greetings from leadrat!
We are thrilled to announce an exciting career opportunity at leadrat, a pioneering SaaS CRM tool developed by Dhinwa Solutions Private Limited. Our innovative product is revolutionizing the real estate industry by integrating intelligence and business growth solutions.
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Company: leadrat(Dhinwa Solutions Private Limited)
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Job Summary:
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Key Responsibilities:
- Conduct outbound calls to prospective customers to generate leads and identify opportunities.
- Understand customer needs and propose relevant solutions effectively.
- Manage and maintain the lead database using CRM tools.
- Collaborate with the sales team to ensure seamless transition and follow-up on leads.
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- Proven experience in cold calling and lead generation.
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- Bachelor’s degree in Business, Marketing, or a related field.
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- Opportunity to work with a dynamic and innovative team.
- Career growth and development in a fast-paced environment.
- Competitive compensation and benefits.
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- Comfort using CRM tools, call tracking systems, and basic productivity software.
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Job Description:
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Job Title: Lead Generation Specialist
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📢 **E-COMMERCE PROCESS | WORK FROM HOME**
💼 **LOB:** Voice Process
🏠 **Mode:** WAHA (Work From Anywhere)
💰 **Salary:** ₹18,000 CTC | ₹14,000 In-Hand
**Eligibility**
* 12th Pass & Graduates
* Male & Female Candidates
* Experienced Candidates 6 months on papers
* Good Communication Skills
**System Requirements**
* Core i5, 8th Gen or above
* 8 GB RAM
* Windows 10 or above
* Camera Mandatory
* Minimum 20 Mbps Upload & Download
* USB Headset with Noise Cancellation
**Role:** Handle customer queries related to e-commerce orders and provide appropriate support through the voice process.
⚠️ **Important:** This meeting is **only for experienced candidates.**
- 💻 **Join the meeting from a laptop only.**






