Performance Engineer

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

Key Responsibilities

• Data Architecture & Pipeline Development
• Design, implement, and optimize ETL/ELT pipelines using Azure Data Factory, Databricks, and Synapse Analytics.
• Integrate structured, semi-structured, and unstructured data from multiple sources.
• Data Storage & Management
• Develop and maintain Azure SQL Database, Azure Synapse Analytics, and Azure Data Lake solutions.
• Ensure proper indexing, partitioning, and storage optimization for performance.
• Data Governance & Security
• Implement role-based access control, data encryption, and compliance with GDPR/CCPA.
• Ensure metadata management and data lineage tracking with Azure Purview or similar tools.
• Collaboration & Stakeholder Engagement
• Work closely with BI developers, analysts, and business teams to translate requirements into data solutions.
• Provide technical guidance and best practices for data integration and transformation.
• Monitoring & Optimization
• Set up monitoring and alerting for data pipelines.
• 
  

Execute marketing campaigns through FB Ads ensuring high ROAS

Optimize campaigns to achieve the best ROI & meet targets

Handle various campaign: conversion, website clicks, traffic, remarketing, etc.

Conduct A/B testing on campaigns to improve ROI

Founded in 2012, the leader in high-assurance digital identity verification technology. Named to Forbes’ 2019 AI 50 list as one of America’s most promising AI companies, and a recent winner of API World’s Best Data API, They applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, address, phone, IP, social media and the broader Internet to verify identities in real-time. Customers include four of the top five U.S. banks, seven of the top 10 U.S. card issuers, as well as the majority of leading digital banks, lenders and insurers across the U.S. We are funded $200M by some of the world's best investors and entrepreneurs including Scale Venture Partners, Commerce Ventures, Work-Bench, Santander InnoVentures and Two Sigma Ventures.

We are currently looking for a Senior QA Engineer to join our fast-growing QA team. With our Product Engineering team rapidly iterating and deploying new code, our Test Engineers drive the crucial effort of designing automated test suites that are reliable and maintainable. This team is tasked with ensuring the automated testing of existing code and developing thorough test approaches for new features and products. 

This role reports directly to our Director of QA, and will be based in Chennai, India. If you are someone who is motivated by solving problems and improving efficiencies

What You’ll Bring:

• 5+ years of experience with testing, test automation and development
• Strong experience in designing and reviewing test plans and test cases.
• Solid experience in both manual and automated testing for REST web service APIs and/or web applications.
• Working experience in automation frameworks, like testNG, Selenium or Cypress.
• Strong coding skills in programming languages like Java, Scala or Javascript
• Experience working in an agile development environment.
• Capable of comprehending and contributing to high level requirements and designs.
• Good understanding of Linux / Unix platform.
• Nice to have: Prior experience with Amazon Web Service (AWS).

What You’ll Be Doing:

• Work closely with the rest of the Engineering team to deliver high quality products in an agile development environment.
• Participate in product design discussions and sprint planning meetings.
• Participate in full cycle SDLC: initial design, test implementation, identifying bugs, verifying bug fixes and production release.
• Design and write comprehensive test plans and test cases for releases.
• Perform manual and automated testing for REST web service APIs / web applications.
• Build and enhance automated test suites and test harnesses.
• Improve and maintain high coverage of regression automated tests.
• Improve and innovate the tooling to run tests reliably and efficiently.
• Test and verify requirements of newly implemented code by Engineering for Data Scientists. 
• Perform statistical analysis on project data for Data Science.

Perks & Benefits:

• Competitive base salary
• Equity - every employee is a stakeholder in our upside
• A tech-first company culture driven by entrepreneurial thinking and talent
• A group of highly intelligent peers that are all working in unison towards the same mission
• Insurance for employees and their dependents
• Parental leave and fertility support
• Flexible PTO
• Stipend to supply your home office

1. Defining the category roadmap globally for digital products like Gift Cards, Vouchers, Experiences, Fintech instruments, Donations, Subscriptions, etc.
2. Product, place, price, and promotions of the category portfolio.
3. Manage supplier relationships for a range of global categories.
4. Good understanding of consumer demand and macro-economic trends in the categories.
5. Good analytical skills with the ability to draw insights from large data sets, forecasting, budgeting, etc.
6. Work with marketing, sales, and product teams to market, sell and build a seamless user experience.
7. End-to-end management of product i.e. from supplier to customer. You should be responsible for cataloging, quality, CSAT, and revenue for the categories.

1. You should have at least 3 years of experience in global category roles, preferably digital categories.
2. Good communication skills are key for this role.
3. Good analytical skills along with sales/marketing knowledge.
4. MBA from reputed colleges would be preferred for the role.
5. Team management experience will be a plus.
6. A strategic thinker along with a growth mindset ll be a good fit for the role.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Develop, implement and manage social media strategy for all our games
• Manage Brand Presence & online reputation across all platforms
• Assist in developing the and executing the marketing & branding strategy to improve market share and reach
• Monitor activities such as media, brand value proposition offered, brand activation, advertising, promotions etc
• Carrying out market research in order to keep up to date with customer trends, as well as attempt to predict future trends
• Develop innovative brand campaigns online in line with business objectives and strategies
• Plan and execute Social Advocacy, Influencer Marketing and Community Management programmes
• Support corporate marketing efforts and coordinate with the management, public relations, marketing and product stakeholders to identify promotional opportunities
• Strategise and oversee marketing campaign from planning to execution for all Digital platforms
• Periodically perform competitor analysis on all mediums
• Behave as a brand champion, ensuring brand equity and guidelines are upheld in all communications.
• Develop strategies to further penetrate the market of Poker
• Handling of brand P&L for effective topline and bottom-line deliveries
• Ensure that we leverage on the common market intelligence & consumer needs
• Analyze player behavior and suggest marketing strategies to enhance the user experience
• Monitor the brand(s) spending in accordance with allocated budgets and business performance
• Lead & generate MIS on brand(s), competition and trade at regular intervals so as to result in effective brand management.
• Collaborate with all stakeholders – internal and external – to consistently deliver on the agreed objectives in the assigned timelines.
• Should drive and calculate ROI for all marketing initiatives
• Spearheading product and tactical innovations on the brand
• Identification and implementation of brand/line extension opportunities