Principal Software Architect

Job Title : Creative Presentation Designer

Experience : 3 to 6 Years

Location : Gurgaon, India

Shift Timing : 3:00 PM – 12:00 AM IST (Transport Provided)

Work Setup : Hybrid – 3 Days from Office, 2 Days from Home

Work Days : 5 Days Working | Full-Time

Job Overview :

We're looking for a Creative Presentation Designer with a strong eye for design, storytelling, and brand consistency.

The ideal candidate should bring experience working on corporate presentations, brochures, emailers, and other marketing/design assets. This role requires proficiency in PowerPoint and Adobe Creative Suite, with excellent communication skills and attention to detail.

Mandatory Skills :

PowerPoint, Adobe InDesign, Illustrator, Photoshop, XD, Presentation Design, Brochures, Emailers, Branding, UI/UX

Key Responsibilities :

• Design engaging and brand-compliant presentations, brochures, and emailers.
• Create infographics, data visualizations, and other digital/print assets.
• Collaborate with global teams to understand briefs and deliver high-quality visuals.
• Support UI/UX needs including wireframes, mockups, and layouts.
• Manage multiple design tasks while meeting tight deadlines.
• Ensure all designs align with corporate brand standards and messaging.

Required Skills :

• Advanced proficiency in PowerPoint and Adobe Creative Suite (InDesign, Illustrator, Photoshop, XD).
• Experience designing presentations, brochures, emailers, and marketing material.
• Good understanding of graphic design principles, UI/UX basics, and visual storytelling.
• Familiarity with Keynote, Google Slides, SharePoint, MS Teams.
• Excellent communication skills – No average profiles please.
• Strong time management and stakeholder handling.

Additional Notes :

Please ensure well-aligned resumes are submitted along with portfolio links.

• Own end-to-end delivery of Oracle Fusion application services
• Act as primary contact for client stakeholders for service performance
• Oversee incident, problem, and change management
• Monitor SLA adherence, produce performance dashboards, and ensure governance compliance
• Drive service improvements, resource allocation, and escalation management
• Coordinate offshore/onsite teams and ensure smooth service transition
• 8+ years’ experience in application support/service delivery
• Knowledge of ITIL processes
• Strong analytical, coordination, and reporting skills
• Proven experience in managing application support teams
• Excellent stakeholder management, communication, and leadership skills

Strong B2B Sales / UX/UI/Tech solutions Consulting Sales Profile

Mandatory (Experience 1): Must have 2+ YOE in B2B Tech solutions Sales, with a focus on selling UX/UI services or digital transformation consulting solutions

Mandatory (Experience 2): Must have direct experience in hunting new leads, fixing meetings, and closing deals with CXO-level stakeholders

Mandatory (Experience 3): Must have strong consultative selling experience — including handling proposals, pricing, RFPs, and end-to-end sales cycles

Mandatory (Core Skills 1): Should be confident in outreach via LinkedIn and email

Mandatory (Core Skills 2): Familiarity with CRM tools (Zoho CRM – added advantage), pipeline management, and reporting

Mandatory (Company): UX/UI Design Studios OR Software Tech Service companies

Mandatory (Exclusion): Do not consider candidates from EdTech, hardware sales, SaaS sales

Position: Assistant Professor

Department: CSE / IT

Experience: 0 – 15 Years

Joining: Immediate / Within 1 Month

Salary: As per norms and experience

🎓 Qualification:

ME / M.Tech in Computer Science Engineering / Information Technology

Ph.D. (Preferred but not mandatory)

First Class in UG & PG as per AICTE norms

🔍 Roles & Responsibilities:

Deliver high-quality lectures for UG / PG programs

Prepare lesson plans, course materials, and academic content

Guide student projects and internships

Participate in curriculum development and academic planning

Conduct internal assessments, evaluations, and result analysis

Mentor students for academic and career growth

Participate in departmental research activities

Publish research papers in reputed journals (Scopus/SCI preferred)

Attend Faculty Development Programs (FDPs), workshops, and conferences

Contribute to NAAC / NBA accreditation processes

Support institutional administrative responsibilities

💡 Required Skills:

Strong subject knowledge in CSE / IT domains

Programming proficiency (Python, Java, C++, Data Structures, AI/ML, Cloud, etc.)

Excellent communication and presentation skills

Research orientation and academic enthusiasm

Team collaboration and mentoring ability

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.