Presales

About the Role:

We're seeking a sharp, systems-thinking Risk Analyst with a Data Annotation focus to join our Product Management team. You'll help evaluate and scale labeled data workflows for the next generation of risk and compliance assessment frameworks.

You'll work closely with product managers, engineers, and risk domain experts to design scalable assessment frameworks, map regulatory obligations to annotation workflows, and embed high-quality risk logic into how our platform handles training data and supervised learning. Ideal candidates bring experience in information security, audit, legal, compliance, and cloud risk, plus an emerging understanding of AI workflows and data governance.

This role supports our AI-powered risk products by providing high-quality annotations and evaluations of AI-generated outputs. You'll focus on tactical annotation work while applying risk and compliance domain expertise to ensure accuracy and consistency in our training datasets.

Key Responsibilities

• Perform detailed annotations of AI-generated outputs, evaluating accuracy, correctness, and compliance alignment
• Review datasets after new deployments and report on accuracy metrics
• Test updated control sets and validate annotation quality
• Report annotation conflicts, edge cases, or unclear guidelines to improve data quality standards
• Apply knowledge of IT compliance frameworks (SOC 1, SOC 2, ISO 27001) to annotation tasks
• Collaborate with product managers and AI teams to maintain annotation integrity and consistency

Required Qualifications

• 2–3 years of experience in IT audit, legal, risk management, compliance, or related fields (Big Four or consulting firm experience preferred)
• Knowledge of IT compliance standards including SOC 2, ISO 27001, Pen Tests etc.
• Understanding of IT infrastructure risks and control assessments
• Strong attention to detail with ability to follow complex instructions and deliver results effectively
• Good communication skills to collaborate with cross-functional teams and report findings clearly

Nice-to-Have Qualifications

• Exposure to IT audit, legal or internal audit processes
• Familiarity with data annotation or AI/ML workflows
• Understanding of GDPR, NIST, or other regulatory frameworks
• Background in data quality or governance practices

Why Join Certa?

At Certa, you'll play a critical role in building AI-powered risk intelligence products that transform how organizations assess and manage third-party risk. Join us in creating the future of compliance automation.

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

• Collaborate with a team of developers and designers to create a web application run on multiple platforms
• Create reusable, effective, and scalable JavaScript code
• Design the data and presentation layer of the web application’s front-end
• Use additional JavaScript libraries such as Redux to manage the web application’s state, derive computed data from the state of the system, and make asynchronous API calls

• English language proficiency
• 2+ years of professional experience in Native React
• Highly proficient in rendering components with Native APIs
• Highly proficient in JavaScript, modern JavaScript, HTML, 
• Highly proficient in one or more libraries (e.g. Redux, React Router, etc) for state managing and routing in addition to React.

1. Building up and leading the Testing Team to the success of project
2. Defining the scope of testing within the context of each release / delivery
3. Deploying and managing resources for testing
4. Applying the appropriate test measurements and metrics in the product and the Testing Team
5. Planning, deploying and managing the testing effort for any given engagement.

1) UI Design skill

2) Publishing Knowledge about the app store/ Play Store

3) Google map integration

4) Payment gateway integration

5) Firebase integration (push notification and crash report)

6) API Integration in Restfull API

7) Individual project handling (added advantage)

###Are you a React Native Developer?

This is not a usual job description where after reading the roles and responsibilities you are still unclear about the work you’ll be doing and how your contributions will impact the customers.

Here, we’ll tell you exactly what you’re getting into and you decide for yourself if we’re worthy of your application.

Deal? Let’s do it!

About Us:

StockPe is gamifying financial education for young Indians thereby making them financially educated. We are a small team of awesome people who are in love with finance. 

Team, culture & stuff!

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality. Not us. Here are some of our core values to give you a sense of who we are as a team:

• Customer is our religion

• Freedom and Responsibilities - We give you a deadline and you have the freedom to do it according to you

• The team is above everything

• Simplify and innovate - No complex process in StockPe, always make it simple through innovation

• Experiment and think big - Nothing is exciting than this, constantly experiment with things and think out of the box

• Shap up or ship out - We provide weekly feedback on your performance to help you grow

Not convinced yet? Okay, here’s the fun stuff:

• We don't track time - Flexible working hours :

• Remote first - Work from anywhere

• The young and geographically distributed team across India

• Save & invest - We help you invest some portion of your stipend for your future

• We do parties and crack lame jokes

Your Impact:

As a financial education platform, we expect you to have a holistic understanding of finance/capital markets (Stocks, etc).

StockPe is a highly collaborative environment and we are looking for a capable team member, skilled in eliciting, capturing, and integrating ideas into our mobile app. We expect strong logic building and great attention to time management.

Responsibilities:

• Build pixel-perfect, smooth UIs across mobile platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native

• Writing reusable, testable, and efficient code.

• Maintain and write high-quality code to ensure the product is seamless and bug-free.

• Participate in Agile development, POC development, brainstorming, etc.

• Coordinate and collaborate with other members for smooth and swift development.

Skills required:

• Expert-level knowledge of React Native

• Good working knowledge of state management library Redux

• Good knowledge of REST APIs and WebSockets

• Good grasp of JavaScript language and its nuances, including ES6+ syntax

• Experience in 3rd party integration

• An avid follower of the best practices, optimization strategies, and design pattern

• Assess the nature of product or service issues and resolves support problems..
• Interact with customers to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Documenting and communicating the results of your efforts.
• Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
  Perform Gap-Fit analysis
• Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
• Develop functional and technical specifications for delivering new and maintaining existing business applications.
• Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
• Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client