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Job Title: Quality Assurance Engineer

Job Summary:

The Quality Assurance Engineer is responsible for implementing and maintaining quality control processes to ensure that products meet regulatory requirements and environmental standards. The role involves working closely with cross-functional teams to identify quality issues, implement corrective actions, and drive continuous improvement in product quality and reliability.

Key Responsibilities:

1. Quality Control Processes:

• Develop and implement quality control processes and procedures for manufacturing environmental products.
• Define quality metrics and standards to ensure compliance with regulatory requirements and customer specifications.

2. Product Testing and Validation:

• Design and execute comprehensive testing protocols to validate the performance, reliability, and safety of products such as composting machines, incinerators, and other environmental equipment.

3. Regulatory Compliance:

• Ensure products comply with relevant regulatory standards and certifications such as ISO 9001, ISO 14001, and OHSAS.
• Stay updated on regulatory changes and ensure continued compliance in product design and manufacturing processes.

4. Root Cause Analysis:

• Investigate quality issues and customer complaints to identify root causes.
• Implement corrective and preventive actions using tools such as FMEA, 5 Whys, and other problem-solving techniques.

5. Documentation and Reporting:

• Maintain accurate records of quality control activities, test results, and corrective actions.
• Prepare quality reports and track metrics related to defects and non-conformances.
• Communicate quality-related insights to management, engineering teams, and production staff.

6. Training and Development:

• Provide training and guidance to production staff on quality standards, processes, and best practices.
• Promote a culture of quality, accountability, and continuous improvement across the organization.

7. Continuous Improvement:

• Lead initiatives to improve product quality, manufacturing efficiency, and quality control systems.
• Apply lean manufacturing principles and quality management methodologies to minimize waste and enhance productivity.

Qualifications & Experience:

• Bachelor’s degree in Engineering (Mechanical, Electrical, Quality, or related field).
• 1–3 years of experience in Quality Assurance, Quality Control, or a related role.
• Strong understanding of quality management principles in a manufacturing environment.
• Familiarity with standards such as ISO 9001, ISO 14001, and OHSAS.
• Experience with Quality Management Systems (QMS) and quality control processes.
• Proficiency in data analysis and problem-solving methodologies.
• High attention to detail with strong documentation and reporting skills. 

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

About us:

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educator and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below! 

Note - Malayalam, Telugu, and Kannada speaking candidates apply only!
Work from office (Noida) till probation period, post which remote work.

What you will do?

• Discover/ connect/ pitch/ onboard niche e-learning content creators in the universe
• Come up with out-of-the-box strategies to engage with potential content creators using various channels in a cost-effective manner
• Help customers understand and imagine the possibilities and potential that our platform provides to them
• Be proficient in conducting live demos and resolving any technical queries that the customers might have

You should apply if you

• Have a strong business acumen, strong analytical aptitude and a problem-solving attitude
• Are multi-tasker, critical thinkers, and tactical executioners
• Have worked with different teams and stakeholders and built strong customer relations
• Have worked with high-growth start-ups for a year or longer
• Have excellent communication and interpersonal skills

Core Competency:

• Extensiveexperiencewith C#and ASP.net/.NETCore 2.0 / .NET WebAPI coreframework framework • concepts and fundamentals/ MVC and EF. • REST Web services&API Experience • Strong architectural knowledge with two or more of - MicroServices, 12 FactorApplications and • EventDriven architectures • Messaging knowledge(Topics,Queues&PublishSubscribe) • Knowledge of AWS, Docker and Kubernetes • Experience with databasedevelopmentincluding relational databasedesign,SQL, andORM • Agile Delivery experience • Deploying .Net Core web application/api inWindows and Linux • Experience withweb developmenttechnologiesincludingASP.NET, MVC3, EF, HTML,JavaScript, • JQuery, AJAX and CSS,LINQ. • Experience with core Microsoft.Nettechnologiesincluding:WCF, LINQ, and EF • Experience designing and developing enterprise gradesoftware • Experience with source controlmanagementsystems and deployment environment • Experience with debugging, performanceprofiling and optimization. • Comprehensiveunderstandingof object-orientedand service-oriented applicationdevelopment,techniquesand theories • Internallymotivated, able towork proficientlyboth independently and in a teamenvironment • Strong communication skills with both internal team members and external businessstakeholders • Experience with userinterfacedesign and prototyping

We are looking for candidates who has good experience in Accounting and Finance operations in Manufacturing or Infrastructure companies.  Should be well versed with Tally accounting package.

Education: - B. Com

Experience: 5 to 8 years

Job Location: - Manufacturing Plant, Shankarpally, Hyderabad

Roles and Responsibilities:

• Need to handle accounts payables, accounts receivables, treasury related transactions, Taxation, General Accounting
• Review and updation of GRNs in tally software
• Verification and processing of vendor invoices in tally software
• Posting of monthly material consumption entries in tally software
• Coordination and completion of inventory physical verification on a periodic basis.
• Reconciliation of vendor statements and correct discrepancies if any
• Coordination and completion of Outward freight entries in tally software
• Ensure all the bills are received and accounted against advance payments made
• Verification of Purchase Orders and Process of advance Payments
• Reviewing the vendor bills/invoices of its accuracy before posting entries in tally
• Ensure proper approvals are available for all the expenses incurred
• Review all invoices for appropriate documentation and approvals prior to release the payment
• Ensure appropriate provisions are made to the extent of work done but bills not received
• Preparation of various MIS reports and variance analysis weekly and monthly basis as required by the management
• Co. ordination with Project/Lead Managers and HR Manager for Proper inputs of MIS
• Reconciliation of Accounts Receivables and Accounts Payables
• Preparation of Debtors and Creditors Aging analysis
• Responsible for the monthly closure as well as maintenance of all accounting ledgers including monthly review of all account’s reconciliations and journal entries.
• Ensure all the statutory requirements met as required.
• Coordination with internal and external auditors for smooth audit closure.

• Programming experience : 5 to 8 years of programming experience
• Strong technical knowledge in any of the following programming languages : Ruby on Rails /Python/Java and willing to learn and work in Node.js.
• Good Programming aptitude
• Have experience designing and building large scalable web services.
• Have an in-depth understanding of database technologies (SQL and NoSQL) 
• Have experience building RESTful APIs and have good knowledge of RESTful design patterns.
• Be able to communicate and work well within a team
• Brownie points if you have worked on Typescript & Nest.js

What you will do: