Presales Engineer

About the Role

We are seeking a Level 2 Network Engineer with expertise in Cisco Network Analytics, BAU Operations, and Device Management. The ideal candidate will be responsible for monitoring, troubleshooting, and optimizing Cisco network infrastructure, ensuring high availability, performance, and compliance with operational standards. He should be well versed in the Change and Incident Management process. He should be ready to work in 24 X 7 shift. 

Key Responsibilities

Network Monitoring & Incident Management:

• Monitor Cisco network infrastructure using tools such as Cisco DNA Center, Cisco Prime, ThousandEyes, NetFlow, or SolarWinds.
• Analyze network performance metrics, detect anomalies, and proactively address potential issues.
• Respond to and resolve network incidents, escalating complex issues to L3 teams when necessary.
• Perform Root Cause Analysis (RCA) for recurring network issues and implement corrective actions. 

BAU Operations & Device Management:

• Perform routine health checks, firmware updates, and configuration backups of network devices.
• Manage Cisco routers, switches, and wireless controllers, ensuring optimal configuration and uptime.
• Support device provisioning, decommissioning, and lifecycle management.
• Maintain inventory records for network devices and ensure compliance with security policies. 

Network Troubleshooting & Optimization:

• Diagnose and resolve network latency, packet loss, and connectivity issues.
• Troubleshoot routing protocols (BGP, OSPF, EIGRP) and switching issues (VLANs, STP, HSRP, VRRP).
• Work on QoS, ACLs, NAT, DHCP, and network segmentation to improve performance.
• Assist in capacity planning and network performance tuning. 

Change Management & Documentation:

• Implement network changes as per approved Change Management Process (ITIL framework).
• Document network configurations, changes, and troubleshooting procedures.
• Create and maintain standard operating procedures (SOPs) for network operations. 

Security & Compliance:

• Ensure compliance with network security best practices, including access controls and segmentation.
• Work with security teams to monitor for vulnerabilities and apply necessary patches.
• Assist in firewall policy reviews and VPN configurations, if required. 

Basic Qualifications

• BE / B'Tech / MCA / MSc + 2-5 years' experience. Cisco networking and BAU operations. 
• Hands-on experience with Cisco DNA Center, Cisco Prime Infrastructure, or Cisco ThousandEyes.
• Strong knowledge of routing & switching protocols (BGP, OSPF, EIGRP, VLANs, STP, HSRP, VRRP).
• Familiarity with network monitoring tools and log analysis for troubleshooting.
• Basic knowledge of firewall integrations, VPNs, and network security policies.

Preferred Qualifications 

• ITIL Foundation
• Desired certification from either of the following CCNP Enterprise or CCNP Security (preferred).
• Has a hands-on experience working multiple clients and deployments for the BAU operations and support‍

What You Will Do

● Create beautiful software experiences for our clients using design thinking, and lean and agile methodology.

● Work on world-class software products using the latest cutting-edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced, and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and positively impact the industry.

Basic Qualifications

● Experience: 5+ years

● Hands-on development experience in backend, Java, SpringBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices, etc.

● Server-side development experience mainly in JAVA.

● Passion for software engineering and following the best coding concepts.

● Good to great problem-solving and communication skills.

● Experience in working with cross-border, distributed teams is a must. Nice to have Qualifications ● Product and customer-centric mindset

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems Get to know us better: https://www.zemosolabs.com.

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

Job description

We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities

• Responsible for the development of a new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data.
• Work and collaborate with the rest of the development team
• Work with the product team, backend team and server teams.
• Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
• Developing new user-facing features using React and Redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Good time-management, interpersonal and communication skills.
• A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.

Desired Qualifications and Key Skills

• Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
• Prior Experience with a Product Based Company is a Plus.
• Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
• Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
• Should be able to work with designers to transform wireframes into Screens.
• Should be able to integrate screens to business logic and architect database schema to ensure complete design.

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

Key Responsibilities

• Design and Build complicated Workflow
• Understanding the user persona and deliver slick experience
• Experience in JavaScript (ReactJS / Redux) React Native, HTML, CSS, JQuery, HTTP
• Strong understating of XML, JSON, DOM, and w3c standards
• Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support
• Be an Interface with Stockholder sand architects to create technology specifications from business requirements for one or more modules within the project
• Responsible to prepare the technical design of the components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)
• Proficient in articulating the pros and cons of using a certain technology stack or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture
• Drives the performance tuning, re-design and re-factoring for a module
• Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application
• Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
• Mentors the team (people working on the module and other project team members) on technology concepts and best practices for design, implementation and other processes

Minimum Qualification

• Bachelor’s in computer science or relevant fields
• Strong sense of ownership
• Attitude for getting things done
• Understanding of basic Rest Principles
• Familiar with project management tools like JIRA etc.
• Will be involved in developing any enterprise systems like eCommerce, manufacturing, supply chain, etc.,
• Excellent understanding of performance and optimization techniques
• Experience of working with Git
• Ability to work in a fast-paced start-up environment

• Initiate New campaigns across various channels.
• Launch and optimization of PPC Campaigns.
• Overseeing Accounts related to Search platforms as well as inspecting Budgets.
• Providing necessary reports and monitoring KPIs.
• Have the highest possible Return of Investments towards Online Marketing Efforts.  

• Managing Large Keyword list creation.
• Formation of Effective and optimum paid strategies.
• Launching of numerous PPC campaigns Monitoring accounts related to Search engine Platforms (Google AdWords, Bing etc) Rightful Targeting of the required Audiences.
• Timely working on Budgets and Bids towards gaining better Return of Investments (ROIs) Generate attractive and concise advert copies.
• Maintain and Coordinate Partnerships with Vendors and PPC Ad Platforms. Enhance and adapt Modern trends related to SEM and PPC

• The ideal candidate must have experience in enterprise application design, system performance and scalability
• 5+ year experience in web services, distributed systems, and highly available and scalable applications.
• Strong object-oriented programming skills in Java
• Very good knowledge of Core Java and J2EE and should have worked on high availability, low latency platforms.
• Ability to question status quo and identify bad design/code patterns which can impact performance and maintainability of the code.
• Excellent understanding of system design and design patterns.
• Previous experience with the Agile methodology.
• Experience in developing robust RESTful services is desirable.
• Have very good communication skills
• Have strong experience in the Spring framework.
• Good experience in SQL/Oracle
• BS degree in computer science or related fields. MS degree desired