UI/UX Designer

Job Title : Senior Software Engineer

Location : Gurugram (Full-time)

Job Description :

• We are looking for a skilled and experienced Java Engineer to join our dynamic team.
• The ideal candidate will have 4 to 10 Years of hands-on experience in software development, with a proven experience as Java Developer with a strong focus on Spring and Spring Boot, Relational Databases and AWS technologies.
• Strong understanding of monolithic & microservices architecture. You will play a crucial role in designing, developing, and maintaining our applications.
• Ensuring their performance, quality and responsiveness.

Key Responsibilities :

● Design, develop, and maintain scalable applications using Java, Spring and Spring Boot.

● Develop and manage relational databases. Should be able to write complex SQL queries.

● Ensure the best possible performance, quality, and responsiveness of the applications.

● Have strong debugging skills to identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.

● Deploy, manage, and scale applications on AWS.

● Conduct code reviews and integration testing to ensure software quality and reliability.

● Collaborate with front-end developers to integrate user-facing elements with server-side logic.

● Collaborate with cross-functional teams to define, design, and ship new features.

● Stay updated with emerging technologies and industry trends.

Qualifications :

● Bachelor’s degree in Computer Science, Information Technology, or a related field.

● 4 to 10 Years of experience in software development.

● Proficient in Java 8+, Spring and Spring Boot.

● Experience with PostgreSQL, MySQL or other relational databases.

● Experience with microservices architecture.

● Understanding of Rest API design and development.

● Hands on experience with Unit Testing frameworks such as Junit, Mockito.

● Experience with version control systems such as Git.

● Solid understanding of object-oriented programming.

● Strong problem-solving skills and attention to detail.

● Excellent communication and teamwork skills.

Preferred Qualifications :

● Strong knowledge of AWS services and best practices.

● Knowledge of containerization technologies like Docker and Kubernetes.

● Familiarity with CI/CD pipelines and DevOps practices.

About SurveyHeart:

SurveyHeart is a versatile online platform designed to facilitate the creation and management

of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible

via web browsers and dedicated mobile applications for both Android and iOS devices. We are

committed to fostering a collaborative and growth-oriented environment where fresh talent can

thrive.

Job Summary:

The Customer Support Executive at SurveyHeart plays a critical role in assisting users and

premium customers by resolving queries and ensuring a seamless experience across our Forms

and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal

teams to improve customer satisfaction and enhance the overall user experience.

What is expected of the Candidate

This is not a “script-based” role — you’ll be expected to:

● Deep understanding of how the product works — beyond surface-level.

● Act as a power user, problem-solver, and customer advocate.

● Communicate clearly with both users and tech teams.

● Own issues from start to finish — not just respond, but resolve.

Customer Support Roles and Responsibilities

First-Level Resolution Provider

● Rapidly triage incoming queries from various channels (email, chat, social, in-app),

identify intent, urgency, and route if needed.

● Resolve 90% of incoming queries independently using knowledge of the product,

standard processes, and documented SOPs, and update the internal referral

documents.

● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that

every interaction is tracked with resolution detail and customer sentiment.

● Own and manage ticket lifecycle from intake to resolution for general product-related

queries, user account issues, configuration problems, and usability questions.

● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,

or providing contextual instructions.

● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or

complaints raised by users.

● Check for known issues using release notes to avoid duplicate escalations.

Cross-Team Collaboration

● Prepare concise and structured ticket escalations, including:

○ Error logs (if available)

○ Device/browser info

○ Screenshots/screen recordings

● Have an internal discussion with the Operations Manager, and if no solutions are found,

tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.

● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and

update the resolution status to Operations Manager.

Post-Escalation Support

● After an issue is resolved by the Tech or Product team:

○ Translate the resolution into customer-friendly language before responding.

○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..

● Identify recurring technical issues and propose improvements to Operations Manager to

reduce ticket volume.

● When needed, coordinate across multiple internal stakeholders, ensuring both speed

and quality of resolution.

Customer Satisfaction & Feedback

● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and

timely resolutions.

● Follow up with users after res in olving issues to ensure they’re fully satisfied and

confident using the product.

● Take feedback constructively — identify areas of improvement and continuously refine

your support approach.

● Encourage users to rate their experience and leave positive feedback when expectations

are exceeded.

Requirements

● Driven by a customer-first mindset, believing customer happiness is the key to success.

● Strong communication skills (written and verbal) in English and Hind is a must and any

other language will be an added advantage.

● 3 + years of experience in customer support or related roles, only from SaaS support.

● Familiarity with customer service tools (e.g., Zoho Desk).

● Basic understanding of software applications with the ability to learn new technologies

quickly.

● Detail-oriented with a proactive approach to problem-solving.

● Willingness to learn and adapt in a fast-paced environment.

● Experience in SaaS or tech customer support.

● Familiarity with payment gateways like Razorpay.

● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and

presentations.

Other Details

● Shift: Rotational shifts

● Working days: 5 days a week(weekends working)

● Salary: 3.50 LPA to 5.00 LPA

● Experience: Min 3 + years in Customer Support from a renowned SaaS company

(100% SaaS experience and no other industry)

● Location: Hyderabad, Hi-Tech City

● Education: Any Degree

Golang Developer

Experience: Minimum 4 years

Job Location: Delhi/Pune/Bangalore-Hybrid

Job Description

• Must: Minimum 2.+ years of experience in Golang programming language, paradigms, constructs, and idioms.
• Knowledge of common Goroutine and channel patterns.
• Experience with the full site of Go frameworks and tools.
• Preferred: Minimum 2+ years of experience in aws.
• Must: Cloud environment (e.g. AWS, VMware, etc.).
• Must: Working Knowledge in Mysql.
• Popular Go web frameworks.
• Familiarity with code versioning tools such as Github / Gitlab.

Key Skills

• Golang, , Javascript, MySQL, Postgresql.
• Responsibilities : The job requries Golang experience with MySQL database.
• Ability to work on a small on minimal supervision Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.

Job Title:

 Senior software Development Engineer

Department:

 Android - Technology

Based at:

 Bangalore

Reports to:

Engineering Manager

Experience:

 4 years to 7 years

Required Qualification:

 B.tech from Top tier college

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Company URL: https://porter.in/

Porter has multiple mobile apps used by our consumers - app used by our customers to place on-demand orders, app used by our drivers to service those orders, and app used by fleet owners to manage their vehicles on our platform. Each of these apps is frequently iterated over to improve functionality and experience. In such a fast paced environment, we expect our mobile developers to develop and maintain these complex apps with a heavy focus on code design to keep the code easily extensible and maintainable.

Responsibilities:

● Participate in the product life cycle to understand directly from the Product Team the expected behavior of the apps and the use cases being implemented.

● Participate in design discussions with heavy focus on modeling entities and interactions, following architectural patterns like MVP, MVVM, Clean Architecture, etc.

● Collaborate with cross-functional teams - backend teams for finalizing APIs, design team for UI / UX, QA team for testing, etc.

● Participate in iteration planning to give effort estimates.

● Write clean, readable, maintainable and performant code following well established design principles.

● Write Unit Tests and Integration Tests to ensure correctness.

● Track, debug and fix bugs & crashes escalated.

● Ensure the apps are performant - no memory leaks, no frame drops, battery usage, etc.

● Explore and evaluate new technologies, tools and SDKs as may be necessary to improve the entire development pipeline.

● Work with cross-platform technologies, like Kotlin Multiplatform, to ensure consistency of features and code reuse across Android / iOS platforms.

Technologies:

● Languages: Kotlin, Java, SQL

● Frameworks: RIBs, Kotlin Multiplatform, Spek

● Architectures: MVVM, MVP, Clean Architecture, etc

● Libraries: Kotlin Coroutines, RxJava, Dagger2, Ktor, Jetpack, etc

● Integrations: AWS services, Payment Gateways (Razorpay, etc), Google Maps, Firebase, etc

Products & Systems Overview

You will be contributing to products concerning both customers and partner drivers.

● Customer App:

■     All orders serviced by Porter are placed from this app making it our primary business driver.

■     To keep the code for this large complex app maintainable, there is a heavy emphasis on good design and architecture. Currently the RIBs framework is used to break the code recursively into smaller components.

■     To ensure feature parity and consistency across our Android and iOS platforms, we use Kotlin Multiplatform to re-use business logic code across the two platforms.

● Partner App:

■     All orders serviced by Porter are fulfilled by drivers using this app.

■     Given that the app is expected to run for long hours on cheaper phones there is a heavy emphasis on keeping the apps performant - optimizing battery consumption and memory usage.

■     The app serves as a medium for onboarding - providing functionality for partners to upload and verify their documents using Image Processing.

■     To train the drivers for every new feature launched, we provide a guided audio-visual training session - using visual cues like hint to click / swipe with synchronized pre-configured audio to guide him through the sequence of steps.

● Fleet Owner Apps:

■     A multi-platform app for fleet owners to manage their drivers and track their performance and earnings on our platform.

Qualification Prerequisites

● Experience: >= 4 years in Android development

● Proficiency with Android framework and Kotlin.

● Experience in designing, writing and maintaining a large complex app code base.

● Experience with design patterns like MVP, MVVM, Clean Architecture, etc.

● Experience with reactive & asynchronous programming using RxJava / Coroutines / Flows

We are seeking a highly skilled Java Developer to join our team. The ideal candidate should have at least 5 years of experience in Java development and be able to work from the office.

Responsibilities:

• Develop high-quality software design and architecture using Java technology
• Produce clean, efficient, and maintainable code
• Conduct code reviews and testing to identify and fix software defects
• Collaborate with cross-functional teams to identify and solve complex software problems
• Design, develop and maintain software applications using Java technology
• Debug and troubleshoot software defects

Requirements:

• Proven experience as a Java Developer with at least 5+ years of experience
• Knowledge of web frameworks such as Spring, Hibernate, and Struts
• Familiarity with Agile methodologies and software development life cycle (SDLC)
• Experience with source code management tools such as Git or SVN
• Excellent problem-solving skills and ability to work independently
• Strong written and verbal communication skills
• Immediate joiners preferred

If you are a Java Developer with a strong work ethic and a passion for developing high-quality software solutions, we encourage you to apply.

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)

Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.

Responsibilities

• Producing code using .NET languages (C#)
• Writing of Stored Procedures for SQL database for extracting data related to the application
• Participate in requirement analysis.
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages and SQL SPs
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as an expert on existing applications and provide technical support

Skill Requirements

• Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
• Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns 
• Good working knowledge of .NET languages (C#) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Excellent troubleshooting and communication skills
• Degree in Computer Science, Engineering or a related field