HR Admin

Job description

Role & responsibilities:

 At least 2-year of experience as a Remote Support Technician or similar role.

 Bachelor or Diploma degree in Information Technology, Computer Science or equivalent.

 Remote Support Technician in technical support. Similar Iyogi & Quattro Will Be Preferred.

 Ability to work under pressure & ability to prioritize tasks based on urgency and importance

 Motivation to learn new skills and technologies.

 Good understanding of Outlook Installation, Printer Troubleshooting Similar Troubleshooting Process

 Understanding Windows, Macintosh.

 Good time-management skills & Great interpersonal and communication skills.

Preferred candidate profile: Experience in Remote Support US Process, Must Have Experience in Voice Process.

• 6+ years Experienced in building data pipelines and deployment pipelines for machine learning models
• 4+ years’ experience with ML/AI toolkits such as Tensorflow, Keras, AWS Sagemaker, MXNet, H20, etc.
• 4+ years’ experience developing ML/AI models in Python/R
• Must have leadership abilities to lead a project and team.
• Must have leadership skills to lead and deliver projects, be proactive, take ownership, interface with business, represent the team and spread the knowledge.
• Strong knowledge of statistical data analysis and machine learning techniques (e.g., Bayesian, regression, classification, clustering, time series, deep learning).
• Should be able to help deploy various models and tune them for better performance.
• Working knowledge in operationalizing models in production using model repositories, API s and data pipelines.
• Experience with machine learning and computational statistics packages.
• Experience with Data Bricks, Data Lake.
• Experience with Dremio, Tableau, Power Bi.
• Experience working with spark ML, spark DL with Pyspark would be a big plus!
• Working knowledge of relational database systems like SQL Server, Oracle.
• Knowledge of deploying models in platforms like PCF, AWS, Kubernetes.
• Good knowledge in Continuous integration suites like Jenkins.
• Good knowledge in web servers (Apache, NGINX).
• Good knowledge in Git, Github, Bitbucket.
• Working knowledge in operationalizing models in production using model repositories, APIs and data pipelines.
• Java, R, and Python programming experience.
• Should be very familiar with (MS SQL, Teradata, Oracle, DB2).
• Big Data – Hadoop.
• Expert knowledge using BI tools e.g.Tableau
• Experience with machine learning and computational statistics packages.

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

Responsibilities:

• Design and Implement AWS architectures and environments
• Design Native Cloud Application Architectures or optimize applications for AWS

Experience/Requirements:  

• Must be AWS Certified Solution Architect (Professional).
• Overall 10+ years of experience in software development.
• Minimum 5 years hands-on keyboard AWS experience, with deeper capabilities.
• Must have hands-on AWS experience with at least two implementation and/or Migration into AWS (in an Enterprise scale environment)
• Must have experience with AWS API gateway, RDS, Fargate, EC2, S3, CloudFront, CloudWatch, Cognito.
• Must have experience analyzing and improving existing AWS infrastructure and architecture
• Must have Experience with serverless applications and Serverless Application Model
• An understanding of networking and IOT services in AWS
• AWS Cost Management and Optimization

• 9+ years of experience in enterprise web application design and development with 4+ years of experience as an automation architect.
• Experienced in technology stack selection and the definition of solution, technology and integration architectures for small to mid-sized applications and cloud hosted platforms
• Strong understanding of various design and architecture patterns
• Experience in implementing and governing software engineering processes, practices, tools and standards for development teams
• Experience of setting up and operating the DevOps and automation infrastructure for continuous integration and delivery
• Full SDLC experience leveraging Agile, TDD and BDD for building and rolling out highly transactional and highly available platforms hosted on premise and on the cloud
• Proficient in effort estimation techniques
• Must be hands on technology and able to troubleshoot critical issues in design or code
• Experience in Mobile Applications automation using SeeTest, Appium
• Strong hands-on experience of designing and developing technology frameworks and micro-services, APIs, REST Web Services, leveraging Java and open source technology stack (i.e. Java, JavaScript, Node.js/ Angular.js/ React.js, Spring Bot, Non-blocking Java, etc. )
• Hands on experience with JBehave, Cucumber, TestNG, Extent Reports
• Strong design, development and performance tuning skills on at least two or more databases such as Oracle, SQL Server, NOSQL and NewSQL (e.g. PostgresQL, Cassandra, Mongo DB, Cosmos DB, MySQL etc.)
• Experience on enterprise architecture patterns and a couple of past examples of architecting high availability, scale and performance applications 
• Strong experience with code review and evaluate the architecture as well as design towards a set of business and technology goals
• Experience with SonarQube code coverage and code quality
• Experience with Cypress JavaScript automation
• Experience on command prompt tools like Shell Script, UNIX
• Hands on experience on Cloud stacks (AWS preferred)
• Hands on experience with standalone applications automation using UFT, LeanFT and VB Script
• Knowledge of principles on code quality, distributed applications, TDD & test automation, self-monitoring applications, refactoring and technical debt

Role: Art/Designer

Department: Marketing

Location: Gurgaon

Stream: Marketing Communications

NOTE: THIS IS A CONTRACT TO HIRE ROLE.

Responsibilities

• Manage and Design for various communications on channels like Email, Notifications, In-app/Web/m-web properties

• Product campaigns and brand campaigns (ATL/BTL) either contribute directly and/or oversee if led by agency

• Off-line collaterals like Point-of-sale, Posters, Danglers etc.

• Social media campaigns

• Internal communications on need basis

• Work in-close collaboration with growth, brand marketing, designer and agencies (on need basis) as a team of 3 – you the designer, copywriter and content writer

• Your performance will be measured on the effectiveness of the communication you develop using KPIs like Transaction numbers, click through rates, engagement, etc

• For the desired position, the employee must provide strong conceptual thinking, solid design skills and expertise in creative design programs.

Skills

• Amazing design skills across various medium

• Expertise in adobe creative suit

• Proactive and an idea person who can take leap from the brief to design the most impactful communication

• Work closely with copywriter - content person and the marketing team

• Collaborates effectively and is open to ideas from other people

• Active on the new age social media platforms and is well-aware of social and other trends

• Experience of working in unstructured environment, entrepreneurial in nature

• What will Push- Up Your Chances is about 2 years of advertising experience especially digital with the ability to work under tight deadlines.

• Strong understanding of different styles of designs for different requirements.

• Command over Hindi in addition to English language. Regional language skills would be an added advantage.

Education Qualification Bachelor’s Degree in graphic design or related field

Work Experience

1. Around 2 years of work experience in design, creative & conceptualizing experience preferably in advertising agencies

2. High-level proficiency in Adobe Creative Suite (CS6 or higher): Illustrator Photoshop, InDesign (web, video and animation software)