Content specialist-marketing

Job Title: Fullstack AEM Developer

Location: Mumbai, India

Experience: 4+ years

Overview:

We are seeking a talented Fullstack AEM (Adobe Experience Manager) Developer with proficiency in React or Angular frameworks to join our team in Mumbai. The ideal candidate should have a solid understanding of front-end and back-end development, with a focus on implementing and maintaining AEM-based solutions. This role requires strong communication skills and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Develop, implement, and maintain AEM-based web applications and components.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Design and develop custom AEM components, workflows, and templates.
• Integrate AEM with other systems and third-party applications as needed.
• Optimize application performance and ensure scalability and reliability.
• Stay updated with the latest AEM features, trends, and best practices.
• Implement responsive design principles to ensure a seamless user experience across devices.
• Troubleshoot and debug issues related to AEM implementation and integration.
• Write clean, well-documented code and ensure adherence to coding standards.
• Participate in code reviews and provide constructive feedback to peers.
• Mentor junior developers and share knowledge with the team.
• Collaborate with UX/UI designers to create visually appealing and user-friendly interfaces.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in full-stack development, with a focus on AEM.
• Strong proficiency in Adobe Experience Manager (AEM) and associated technologies (AEM Sites, AEM Assets, etc.).
• Experience with front-end technologies such as React or Angular.
• Proficiency in HTML5, CSS3, JavaScript, and related frameworks/libraries.
• Experience with server-side languages such as Java.
• Knowledge of RESTful web services and APIs.
• Familiarity with version control systems such as Git.
• Experience with agile development methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Experience with cloud platforms (e.g., AWS, Azure) is a plus.
• Relevant Adobe certifications (e.g., Adobe Certified Expert) are desirable but not required.

Your day to day responsibilities shall encompass:

• Contact prospective customers by both telephone and email
• Market Research to develop warm leads 
• Responsible for generating leads for the category/market assigned
• Conduct outbound calls to prospective clients
• Set appointments or close deals with clients
• Identifying customer needs and communicating the client's value proposition.
• Answering customers’ questions, resolving their queries, and helping provide outstanding customer service
• Maintain a pipeline of leads based on the targets assigned
• Manage and develop your own diary, schedule call-backs, and future opportunities
• Report weekly sales goals and objectives to regional leaders

What you’ll need to succeed in the role:

• Good communication skills – you need to be able to have informative and engaging conversations with the customers
• Fearless attitude and a hunter mentality
• Active listening – is crucial for great customer satisfaction rates, especially via phone
• Time management – if you manage your time efficiently, you can build meaningful relationships with your clients and close more deals
• Organizational skills – you juggle multiple tasks and work with many accounts on a daily basis
• Problem-solving – you have to be adaptable to various situations
• Conflict management – your ability to resolve any conflicts that may arise directly affects your sales opportunities
• Collaborative skills – it’s crucial that you are a team player
• Interpersonal skills – you have to be able to provide a great sales experience throughout the whole buying journey

Walk-in Interviews

Monday to Friday - 11 AM to 6 PM

Location: 448, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102

 Strong Angular experience.

•            Proficiency with Javascript/Typescript and HTML5, Bootstrap, CSS5/SCSS

•            Knowledge on Jquery

•            Experience on building the rich user interface.

•            Translate UI/UX design wireframes to code

•            Develop user interfaces for modern rich internet applications with the latest front end technologies

•            (Good to have) Experience on creating the animation effects with the latest front end technologies.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

A talented Digital Marketing Intern is required to work in our Marketing department within a wide range of tasks.

• To follow the guidelines by Digital Marketing Expert and accordingly carry out other activities
• To work cordially with the team for better growth and overall success
• To assist in management of social media channels of the company like Facebook, Instagram, Twitter, LinkedIn etc.
• To create content for SEO and SMM.
• To make sure that the content posted is relevant and in accordance to what is actually required for better campaigning online.
• To do research on upcoming and new trends.
• To maintain blogs by working in coordination with the content management team.
• To analyse online user behaviour, funnel metrics and thereby suggest modifications if needed.
• To make a report accordingly and discuss with digital marketing expert or manager regarding implementation and improvisations.
• To be able to formulate strategies to make a lasting digital connection with the customers.
• To work on client projects by assuring better results

• We are looking for digital marketing interns having basic knowledge of social media, SEO, SEM etc.

• Experience in web technologies (Object-Oriented JavaScript, HTML, CSS) and experience with web standards, including HTML5 and CSS3
• In depth understanding of Angular concepts and structures
• Should have strong debugging skills on Developer Tools of the browser and Working with Cross Browser UI
• Should have solid understanding and experience (at least 1+ years) with Object-Oriented design and development
• Strong verbal and written communication skills
• Proactive attitude to problem resolution
• Ability to work in a fast-paced environment, and manage time efficiently to meet project timelines
• Ability to work well independently, or with remote teams

• Experience in Agile Software Development projects
• Knowledge on how to create modules and libraries with angular and publish it on platform like npmjs.
• Knowledge on Nrwl's developer tools
• Experience in writing Unit Testing cases.
• Capable to perform code reviews and provide code to optimize performance of the application.