Content specialist-marketing

Primary Customer Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leaders and managers for guidance on escalated cases.
• Follow team-internal and external processes and procedures.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Participate actively in up-skilling and training sessions

Requirements:

• Experience with any kind of support ticketing system
• Tech-savvy with knowledge of computer operating systems, software and hardware, networking.
• Preferred experience with any scripting language or basic understanding of API.
• Excellent written and verbal communication skills in English.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Key Responsibilities

• Lead end-to-end SAP PLM implementation projects, including design, configuration, and deployment.
• Provide expert-level guidance in Specification Management, Recipe Development, and PLM Labeling.
• Develop and enhance workflows and change management processes within the SAP PLM framework.
• Design and implement PLM integrations with third-party systems.
• Create and manage PLM master data, ensuring accuracy and consistency across the system.
• Participate in solutioning for multiple enhancements in the areas of Specification, Recipe, and Labeling.
• Conduct PLM data modeling, data migration, and support S/4HANA upgrade projects.
• Oversee the configuration and system setup for PLM modules.
• Establish and manage release processes, ensuring timely delivery of system updates.
• Handle incidents and support requests related to SAP PLM functionalities.
• Collaborate with cross-functional teams to ensure alignment with business requirements.

Qualifications and Experience

• 6-10+ years of experience in SAP PLM, with a proven track record in implementation projects.
• Expertise in Specification Management, Recipe Development, PLM Labeling, and Workflow Management.
• Experience in Change Management processes within SAP PLM.
• Proficiency in integrating SAP PLM with third-party systems.
• Hands-on experience with PLM data modeling and data migration activities.
• Familiarity with S/4HANA upgrades and migrations is highly desirable.
• Strong background in FMCG and/or life sciences industries is a plus.
• Ability to manage PLM master data creation and configuration processes.
• Experience in system setup, release management, and incident handling for SAP PLM.

Key Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to lead and mentor technical and functional teams.
• Proficiency in SAP Fiori and modern user interfaces for PLM modules.
• In-depth knowledge of regulatory requirements in FMCG and life sciences industries.

About Us:

Docsumo is Document AI software that helps enterprises make automated decisions from customer documents. We help enterprises convert unstructured documents such as invoices, bank statements, tax returns into actionable data. We are backed by Sequoia, Barclays, Techstars & Better Capital, Fifthwall & others.

Job Summary :

As a UI / UX designer, you will be working closely with the founders and the engineering time to deliver top quality user experience. This is a great opportunity to come in on the ground floor and play a strategic role in shaping our user experience.

Responsibilities:

• Gather and evaluate user requirements in collaboration with product managers and engineers. Conduct layout adjustments based on user feedback
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Design graphic user interface elements, like menus, tabs, widgets and build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)

Requirements:

• At Least 2 years of work experience in designing great web and mobile applications.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, Figma and Adobe Photoshop.
• Candidates with a good online portfolio will be given priority.
• You possess a Degree in Design or related field from a top tier institute.
• You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.
• Ability to understand the business problem, identify the key challenges, formalize the problem, and prototype solutions.
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.

Job Responsibilities:

• Collaborate with senior developers to understand project requirements and objectives.
• Participate in the design and development of web applications using PHP, WordPress, HTML, CSS, and JavaScript.
• Customize and implement WordPress themes and plugins to meet project specifications.
• Debug and troubleshoot code errors and issues, ensuring optimal performance and functionality.
• Ensure websites are responsive and cross-browser compatible for a seamless user experience.
• Collaborate with designers and other team members to bring creative concepts to life.
• Update and maintain existing websites with new content, features, and enhancements.
• Keep up-to-date with the latest industry trends, technologies, and best practices.

Qualifications:

• 6 months to 1 year of professional experience as a Web Developer.
• Strong experience with PHP development.
• Proficiency in WordPress theme and plugin development and customization.
• Solid understanding of HTML5, CSS3, and JavaScript.
• Basic understanding of responsive design principles.
• Familiarity with version control systems such as Git.
• Excellent problem-solving skills and attention to detail.
• Good communication skills, both written and verbal.
• Ability to work collaboratively within a team environment.
• Self-motivated with a strong desire to learn and grow.

About the Backend Developer

We are looking at a diligent, driven, passionate person for our efforts on engagement and retention of our customers (schools) in a high growth environment. Backend Developer will be the face of the organisation for the schools that are using the platform on a day to day basis. The Developer will interact with the schools via the chat support and email requests and resolve any issues that the schools might be facing in using the platform or extend any support they might be needing to use the platform to its fullest.

• As a Backend Developer, you will play a major role in, developing and deploying high-quality web platforms. In this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.   
  
  Preferred Qualifications/Skills
  
  * Frameworks & Technologies: Node.js
  * Database: PostgreSQL, SQL
  * Tools: Git basics, Scripting basics
  * Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills 
  * Excellent written and oral communication skills
  * Great interpersonal skills
  
  About Toddle:  ( http://www.toddleapp.com/" target="_blank">www.toddleapp.com )