Performance Marketing Manager

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Job Requirements:

•        experience with API development, Rest API and Web socket

Proven experience in software and application development, preferably as a .NET Developer

• Experience in working with SQL Server, .net core, ASP.NET framework and architectural patterns such as MVC
• Good understanding in Web API/Rest API
• Good at HTML, CSS3, jQuery and Java Script/Typescript
• Ability to take quick decisions while working in a fast-paced environment
• Strong understanding of Agile methodologies.

Responsibilities and Duties:

• Develop software solutions by studying information needs; conferring with users, studying systems flow, data usage and work processes, investigating problem areas, following the software development lifecycle
• Ensure high-level performance and responsiveness of all the .NET applications.
• Solid understanding of the data structure & algorithms.
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Provide information by collecting, analyzing and summarizing development and service issues
• Understand business needs and know how to create the tools to manage them
• Production quality code is must to have better performance of the application.
• Should think out of the box and research on to adapt optimized technical solutions.

website: www.glansolutions.com

What you’ll be doing

• Lead the development of our platform’s front end.
• Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
• Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
• You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
• Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
• Manage product development priorities, deadlines, and deliverables.
• Ensure high-performant and responsive web applications and websites.

Skills & Qualities we’re looking for

• Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
• 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
• You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
• Knowledge of codebases and version control systems (Git).
• You have experience debugging performance issues with UI in modern browsers across multiple platforms.
• Well-versed with SQL database design & RDBMS concepts.
• Strong arithmetic reasoning, logical and analytical thinking skills.
• Strong knowledge of code quality maintenance and performance analysis.

Description

Do you dream about code every night? If so, we’d love to talk to you about a new product that we’re making to enable delightful testing experiences at scale for development teams who build modern software solutions.

What You'll Do

 Troubleshooting and analyzing technical issues raised by internal and external users.

 Working with Monitoring tools like Prometheus / Nagios / Zabbix.

 Developing automation in one or more technologies such as Terraform, Ansible, Cloud Formation, Puppet, Chef will be preferred.

 Monitor infrastructure alerts and take proactive action to avoid downtime and customer impacts.

 Working closely with the cross-functional teams to resolve issues.

 Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.

 Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectations.

What you should have

 Bachelor’s or Master’s degree in computer science or any related field.

 3 - 6 years of experience in Linux / Unix, cloud computing techniques.

 Familiar with working on cloud and datacenter for enterprise customers.

 Hands-on experience on Linux / Windows / Mac OS’s and Batch/Apple/Bash scripting.

 Experience with various databases such as MongoDB, PostgreSQL, MySQL, MSSQL.

 Familiar with AWS technologies like EC2, S3, Lambda, IAM, etc.

 Must know how to choose the best tools and technologies which best fit the business needs.

 Experience in developing and maintaining CI/CD processes using tools like Git, GitHub, Jenkins etc.

 Excellent organizational skills to adapt to a constantly changing technical environment

POSITION SUMMARY:

We are looking for a passionate, high energy individual to help build and manage the infrastructure network that powers the Product Development Labs for F5 Inc. The F5 Infra Engineer plays a critical role to our Product Development team by providing valuable services and tools for the F5 Hyderabad Product Development Lab. The Infra team supports both production systems and customized/flexible testing environments used by Test and Product Development teams. As an Infra Engineer, you ’ll have the opportunity to work with cutting-edge technology and work with talented individuals. The ideal candidate will have experience in Private and Public Cloud – AWS-AZURE-GCP, OpenStack, storage, Backup, VMware, KVM, XEN, HYPER-V Hypervisor Server Administration, Networking and Automation in Data Center Operations environment at a global enterprise scale with Kubernetes, OpenShift Container Flatforms.

EXPERIENCE

7- 9+ Years – Software Engineer III

PRIMARY RESPONSIBILITIES:

• Drive the design, Project Build, Infrastructure setup, monitoring, measurements, and improvements around the quality of services Provided, Network and Virtual Instances service from OpenStack, VMware VIO, Public and private cloud and DevOps environments.

• Work closely with the customers and understand the requirements and get it done on timelines.

• Work closely with F5 architects and vendors to understand emerging technologies and F5 Product Roadmap and how they would benefit the Infra team and its users.

• Work closely with the Team and complete the deliverables on-time

• Consult with testers, application, and service owners to design scalable, supportable network infrastructure to meet usage requirements.

• Assume ownership for large/complex systems projects; mentor Lab Network Engineers in the best practices for ongoing maintenance and scaling of large/complex systems.

• Drive automation efforts for the configuration and maintainability of the public/private Cloud.  

• Lead product selection for replacement or new technologies

• Address user tickets in a timely manner for the covered services

• Responsible for deploying, managing, and supporting production and pre-production environments for our core systems and services.

• Migration and consolidations of infrastructure

• Design and implement major service and infrastructure components.

• Research, investigate and define new areas of technology to enhance existing service or new service directions.

• Evaluate performance of services and infrastructure; tune, re-evaluate the design and implementation of current source code and system configuration.

• Create and maintain scripts and tools to automate the configuration, usability and troubleshooting of the supported applications and services.

• Ability to take ownership on activities and new initiatives.

• Infra Global Support from India towards product Development teams.

• On-call support on a rotational basis for a global turn-around time-zones

• Vendor Management for all latest hardware and software evaluations keep the system up-to-date.

KNOWLEDGE, SKILLS AND ABILITIES:

• Have an in-depth multi-disciplined knowledge of Storage, Compute, Network, DevOps technologies and latest cutting-edge technologies.

• Multi-cloud - AWS, Azure, GCP, OpenStack, DevOps Operations

• IaaS- Infrastructure as a service, Metal as service, Platform service

• Storage – Dell EMC, NetApp, Hitachi, Qumulo and Other storage technologies

• Hypervisors – (VMware, Hyper-V, KVM, Xen and AHV)

• DevOps – Kubernetes, OpenShift, docker, other container and orchestration flatforms

• Automation – Scripting experience python/shell/golan , Full Stack development and Application Deployment

• Tools - Jenkins, splunk, kibana, Terraform, Bitbucket, Git, CI/CD configuration.

• Datacenter Operations – Racking, stacking, cable matrix, Solution Design and Solutions Architect 

• Networking Skills –   Cisco/Arista Switches, Routers, Experience on Cable matrix design and pathing (Fiber/copper)

• Experience in SAN/NAS storage – (EMC/Qumulo/NetApp & others)

• Experience with Red Hat Ceph storage.

• A working knowledge of Linux, Windows, and Hypervisor Operating Systems and virtual machine technologies

• SME - subject matter expert for all cutting-edge technologies

• Data center architect professional & Storage Expert level Certified professional experience .

• A solid understanding of high availability systems, redundant networking and multipathing solutions

• Proven problem resolution related to network infrastructure, judgment, negotiating and decision-making skills along with excellent written and oral communication skills.

• A Working experience in Object – Block – File storage Technologies

• Experience in Backup Technologies and backup administration.

• Dell/HP/Cisco UCS server’s administration is an additional advantage.

• Ability to quickly learn and adopt new technologies.

• A very very story experience and exposure towards open-source flatforms.

• A working experience on monitoring tools Zabbix, nagios , Datadog etc ..

• A working experience on and BareMetal services and OS administration.

• A working experience on the cloud like AWS- ipsec, Azure - express route, GCP – Vpn tunnel etc.

• A working experience in working using software define network like (VMware NSX, SDN, Openvswitch etc ..)

• A working experience with systems engineering and Linux /Unix administration

• A working experience with Database administration experience with PostgreSQL, MySQL, NoSQL

• A working experience with automation/configuration management using either Puppet, Chef or an equivalent

• A working experience with DevOps Operations Kubernetes, container, Docker, and git repositories

• Experience in Build system process and Code-inspect and delivery methodologies.

• Knowledge on creating Operational Dashboards and execution lane.

• Experience and knowledge on DNS, DHCP, LDAP, AD, Domain-controller services and PXE Services

• SRE experience in responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

• Vendor support – OEM upgrades, coordinating technical support and troubleshooting experience.

• Experience in handling On-call Support and hierarchy process.

• Knowledge on scale-out and scale-in architecture.

• Working experience in ITSM / process Management tools like ServiceNow, Jira, Jira Align.

• Knowledge on Agile and Scrum principles

• Working experience with ServiceNow

• Knowledge sharing, transition experience and self-learning Behavioral.

About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow. 

Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.

What you will be doing:

• SATISFIC is a product-based company; hence will be required to work on product development and support.
• Need to work on the following technologies – Angular, Node JS, Core Web API and PostgreSQL.
• SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
• Coding computer programs.
• Integrate user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code and libraries for future use.
• Implementation of security and data protection.
• Timely completion of daily assigned projects as per requirements
• Complete adherence to all metrics and parameters associated with each project through completion of project.
• Effective Time management.
• Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
• Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
• Develop module specification documents for internal purpose.
• Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
• Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.

About your experience:

• Total work experience of more than 5 years and minimum 3+ years in development
• Has led a team of developers and coders on Node js
• 3-4 years of proven experience in Node.Js and frameworks available for it.
• Strong proficiency with JavaScript/TypeScript.
• Troubleshoot and debug applications.
• Expertise with Services (REST, SOAP, JSON) and APIs (Service-oriented architectures).
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes.
• Strong interpersonal and communication skills
• Strong analytical abilities
• Project and time management skills
• Quick learner with a positive attitude

Qualifications:

• Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred

Reports to: Lead- Software Engineering

BE / B-Tech degree and 2+ years of work experience, or ME / MS degree and 2+  years of work experience, in Computer Science.

• Strong programming skills in Python/Django
• Experience with Angular, JavaScript frameworks/libraries
• Hands on experience with MySQL, PostGreSQL or other RDBMS
• Experience with Web application security and Secure coding practices
• Strong Analytical thinking and problem solving ability
• Familiarity with software collaboration tools – GIT
• Ability to work with a distributed and diverse team of researchers and developers.
• Excellent English language communication skills, both written and verbal.
• High level of innovation and motivation

Urgent requirement for IT Recruiter for a US-based MNC

Apply only if you have experience in End to end It Recruitment.

Apply only if okay for CIEL HR payroll.

Please note the notice period. we are looking for an immediate to 15 days joiner only.

Experience: 3+ years

Location: Baner, Pune(looking for people in Pune only)

Notice Period: Immediate to 15 days

Working: currently WFH

Skills: End to End recruitment, Stakeholder management, Bulk hiring

Good knowledge and experience of working with backend systems; 

designing server-side architecture, including production maintenance experience are must-haves.

At least 1-2 years of experience in any programming languages like Java, Ruby, PHP, Python and Node.js(Node.js preferred).

Understanding of micro-services oriented architecture.

Experience with Databases design (SQL, NoSQL) and analytics

Experience in driving and delivering complex features/software modules from technical design to launch.

Expertise with unit testing & Test Driven Development (TDD)