Performance Marketing Manager

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
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Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

The Content and Communications Manager is responsible for creating, managing, and executing content strategies to support the organization's communication and marketing goals. This role involves producing high-quality content across various platforms, managing communication channels, and ensuring consistent messaging that enhances the company's brand and engages its target audience.

Key Responsibilities:

Content Strategy:

Develop and implement a comprehensive content strategy aligned with the company's goals and target audience.

Conduct content audits to identify gaps and opportunities for improvement.

Stay up-to-date with industry trends and competitor activities to inform content strategy.

Content Creation:

Produce high-quality, engaging content for various platforms, including website, blog, social media, email, and print materials.

Collaborate with internal teams, such as marketing, product, and sales, to gather information and create relevant content.

Edit and proofread content to ensure accuracy, clarity, and consistency.

Communications Management:

Develop and manage the company's communication channels, including social media, newsletters, press releases, and internal communications.

Craft compelling messaging that aligns with the company's brand voice and resonates with the target audience.

Manage relationships with media contacts, influencers, and other external partners to amplify the company's reach.

SEO and Analytics:

Optimize content for search engines (SEO) to improve organic visibility and drive traffic to the company's website.

Monitor and analyze content performance using tools like Google Analytics, social media insights, and other relevant metrics.

Use data-driven insights to refine content strategies and improve engagement and conversion rates.

Project Management:

Manage content projects from conception to completion, ensuring timely deliver

If you have dreamt of a world of intelligent machines, this is your exclusive opportunity to be a part of it.

We're looking for an energetic, hands-on, reliable and collaborative Jr. Front-End Developer to contribute and work on development of visual design for our analytics and reporting portal in a junior role. The role also has immense long-term career growth. The individual will participate in all aspects of the creative process from conceptualising to completion including design, development, presenting ideas, working with leadership to build on the InterProducTec brand values. 

Keywords:

ReactJS, AngularJS, VueJS, Web Developer, HTML5, CSS3, JavaScript, jQuery, RESTful/SOAP API, Websocket, JSON

Job Responsibilities:

• Research and experiment with libraries and frameworks to find the best components to make a growing JavaScript codebase easy to manage and a joy to work with.
• Collaborate with leadership and technology on creative concepts, and then launch and shape the required design components for each presentation and/or production
• Create maintainable and scalable JavaScript modules for our analytics and reporting portal
• Create views optimized for both desktops and mobile devices

Primary Skills:

• Must have B.E/B.Tech in Computers or IT
• At least 3 to 5 years of experience working in Client side MVC (ReactJS / AngularJS / Ember JS). Freshers are also encouraged to apply.
• Strong basics in Object Oriented JavaScript
• HTML5/CSS3
• JavaScript
• Mobile/responsive design (Bootstrap)

Preferred Skills:

• ReactJS
• ECMAScript 6
• HTML5/CSS3/Python/PhP/ Databases
• Profiling
• Awareness of web standards
• Ability to present large, complex data sets intuitively to users
• Familiarity with RESTful web API development
• Revision Control Systems (git/mercurial)
• Agile Software Development (SCRUM)
• Query Mobile

Who We Are:

InterProducTec Virtual Labs Pvt. Ltd. (herein called ‘IPT’) is an Artificial Intelligence and IT company providing virtual support to production processes in varying areas of the food industry. Our intelligent sensor systems help our clients achieve the best quality and the most efficient production processes. IPT is backed by multiple experienced investors and industry savvy founders. Over 70 years of research & development are the foundation of our innovative high-tech solutions. Our headquarters in Munich (Germany), with offices New York (USA) and Mumbai (India), allow us to have a rapidly growing international client base.

IPT is proud to offer a value based ideal surrounding to develop your full potential in small teams. You will participate in driving innovations and game changing technology from day one. For our office in Mumbai, we are currently looking to fill the position of Jr. Front-End Developer to support our team.

*JAVA DEVELOPER*– (Mumbai churchgate- Onsite)

*Job brief*

Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

*Requirements and skills*

•          6 to 10 years of experience in application development.

•          Hands on experience in designing and developing applications using Java EE platforms.

•          Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).

•          Experience in the Spring Framework.

•          Experience in microservices development, Azure repo knowledge.

•          Good to have knowledge of containerization/docker, azure pipeline/CICD.

•          Good to have knowledge of frontend technologies. Ex- angular, JavaScript, TypeScript.

• 4 to 8 years of industry experience in (JAVA, Spring Boot , Microservices)
• Ability to effectively manage task distribution
• Able to adapt to changing business requirements and react quickly
• Strong customer focus and results-oriented attitude. Self-motivated individual & able to work independently

Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.

We are backed by Y Combinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.

Join us, if you find this as exciting as we do!

Description:

We are looking for a skilled computer programmer who is comfortable with both front and back end programming. Hands-on with UI and server-side is highly desirable.

You will get hands-on experience in the latest technologies and skills including product design and architecture. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.

Responsibilities:
- Work alongwith teams and product managers to ideate software solutions. 
- Design, build and develop front end application features.
- Design, build and develop microservices and backend server applications.
- Designing and scaling databases and servers.
- Ensuring analysis, efficiency, responsiveness and cross-platform compatibility of applications through captured  metrics, testing frameworks, and debugging methodologies.
- Owning and delivering end-to-end products, features, enhancements.
- Hands-on coding and development.
- Technical documentation through all stages of development

Requirements:
- Degree in Computer Science or related discipline with 6-10 years of experience.
- Hands on with Reactjs or similar framework/library.
- Proficiency with server side languages such as Nodejs, Python.
- Proficiency with at least one no-sql database such as MongoDB.
- Good understanding of CI/CD processes.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology