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Patient Assistance Program
Patient Assistance Program
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Patient Assistance Program

Supriya C's profile picture
Posted by Supriya C
5 - 7 yrs
₹5L - ₹7L / yr
Mumbai
Skills
"Patient Assistance Program"
PAP

Job Description: Patient Service Executive (Oncology)

Location: Mumbai, India (Field-Based)

Experience: 5+ Years

Domain: Oncology / Patient Access Programs (PAP) / Health-Tech

Work Mode: 100% Field Work

About the Organization

We are a healthcare data science and technology company focused on making precision medicine accessible and affordable in emerging markets. By connecting clinical data with innovative financial and patient support solutions, we bridge the gap between life-saving oncology treatments and the patients who need them. We specialize in Patient Benefit Programs (PBP) that link therapy costs to actual clinical outcomes.

The Role

We are seeking a highly motivated and empathetic Patient Service Executive to drive our Patient Assistance Program (PAP) operations on the ground in Mumbai. This is a field-intensive role focused on enhancing patient adherence and quality of life for individuals battling cancer. You will serve as the primary face of the program, ensuring patients receive seamless access to high-cost therapies through clinical and financial support.

Key Responsibilities

1. Field-Based Patient Management:

  • Manage the end-to-end patient journey: from initial enrollment and rigorous documentation to continuous follow-up and renewal coordination.
  • Conduct frequent field visits to hospitals and patient homes for counseling, service delivery, and document collection.
  • Educate patients and caregivers on therapy adherence, potential side effects, and innovative value-based financing options.

2. HCP & Hospital Liaison:

  • Establish and maintain strong working relationships with Key Opinion Leaders (KOLs), Oncologists, and hospital administrative staff across Mumbai
  • Act as the Single Point of Contact (SPOC) for healthcare professionals regarding program updates and patient progress.
  • Coordinate program awareness activities within clinics to ensure all eligible patients are identified.

3. Operations & Compliance:

  • Ensure timely and accurate reporting of all field activities, patient metrics, and adherence rates to the management team.
  • Strictly adhere to healthcare regulatory guidelines, Pharmacovigilance (PV) protocols, and Adverse Event (AE) reporting.
  • Manage complex patient inquiries and documentation challenges with professionalism and empathy.

Required Candidate Profile

  • Experience: 5+ years of overall experience, with a heavy focus on Patient Assistance Programs (PAP) / Patient Support Programs (PSP) or field-based patient care within Oncology/Specialty Care.
  • Target Background: We are specifically looking for candidates currently working with or having significant experience from:
  • Major Health-Tech Platforms (specifically their PSP/Home-Care divisions).
  • Global Pharmaceutical Companies (In-house PSP/Patient Access teams).
  • Domain Expertise: Must have extensive experience in "field work" involving frequent interaction with both patients/caregivers and Oncologists.
  • Education: Bachelor’s or Master’s degree, preferably in Hospital Administration, Life Sciences, Pharmacy, or a related field.
  • Language: Proficiency in English, Hindi, and Marathi is essential for navigating the local Mumbai healthcare landscape.
  • Attributes: High degree of empathy, exceptional organizational skills, and a "can-do" attitude for field-intensive operations.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Mango Sciences

Founded :
2019
Type :
Product
Size :
20-100
Stage :
Raised funding

About

N/A

Company social profiles

N/A

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Shubham Vishwakarma

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