Pathologist

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series B funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world! For more updates, please subscribe to our Instagram handle:

https://www.instagram.com/planetspark/

Roles and Responsibilities:

1. Conduct demo classes as per the PlanetSpark content and methodology

2. Ensure amazing demo experience for the child and parent

3. Conduct regular classes (post enrolment) using in-house curriculum

4. Ensure timely feedback to the child

5. Adhere to the schedule for the demo as well as regular classes

What are the behavioral attributes that we are looking for?

1. Excellent Teaching skills

2. Excellent attention to detail, strong communication skills both written and verbal

3. Ability to build strong relationships with the child/ learner and make the class fun-based learning.

4. Tech savvy

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience (Freshers from BA English and MA English are eligible)

5. Should have good Wi-Fi and a Laptop with Webcam

Benefits:

1. Flexible working hours

2. Work from home

3. Exposure to teaching international students

Shifts you can opt for:

- 3pm to 10 pm IST (India kids)

-6pm to 11 pm IST (India kids)

-6pm to 11 pm IST(Europe/UAE kids)

-10 pm to 2 am IST(US/Canada Kids)

-4 am to 8 am IST(US/Canada Kids)

Job description:

• We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.

Your Roles and Responsibilities:

• Basic troubleshooting and analytical skills
• Good verbal and written communication skills (Documentation Skills)
• Attention to detail is important
• Must be proficient with computers
• Basic knowledge of software is required
• The ability to test software and question features or behavior is desirable.

You should have:

• BTech/B.E or relevant degree in Computer Science

GroundTruth is the leading location-based marketing and advertising technology company. Sitting at the convergence of offline and online data, GroundTruth delivers a unique data set called “visitation data,” which allows brands, agencies, SMBs, and nonprofits to drive high-performing business outcomes (ROI).  GroundTruth activates this data through a suite of performance products and services via their self-serve advertising platform, through managed services, or tailored partnerships. GroundTruth has built proprietary cleansing processes that combine their Blueprint’s contextual mapping technology, owned & operated properties, along with 3rd party mobile location data, together yielding over 30 Billion visits annually.

Please visit link: https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4">https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4

Position: Senior Software Engineer – C++

Location: Gurgaon/Remote

About the advertising service architecture team:
The advertising service architecture team is responsible for the the federation of services that support our real-time advertising exchange ecosystem. We currently process ~500k transactions per second on AWS infrastructure typically clearing bids in under 25ms. This team focuses on developing and supporting real-time java systems using non-blocking io and event driven architecture to solve problems such as request enrichment, filtering, and general data collection all of which are critical to our operations.

The senior level represents
Expert professionals with significant experience who plan, design, organize, and execute large units of work in collaboration with stakeholders. These employees are subject matter experts in technologies and business practices who coach, mentor, and supervise less experienced staff members.

A bit about you

You will:

• Lead the engineering efforts across multiple software components
• Write excellent production code and tests and help others improve in code-reviews
• Analyze high-level requirements to design, document, estimate, and build systems
• Coordinate across teams to identify, resolve, mitigate, and prevent technical issues
• Coach and mentor engineers within the team to develop their skills and abilities
• Continuously improve the team's practices in code-quality, reliability, performance, testing, automation, logging, monitoring, alerting, and build processes

You have:

• Education and professional experience:
• PHD or Master’s degree in Computer or equivalent with 5+ years’ experience in technology
• The following skills: C++, C++14, Unix, Multithreading and Data structures

.Additional nice to have skills/certifications: Perl, Shell scripting, Python, Awk, Sed, Protocol Buffers, Aerospike, Redis, Kinesis. Good hands experience on AWS.

You are:

• A team player who is organized, flexible and willing to adapt
• Not afraid of new technologies and driven to learn
• A detail-oriented person, who catches problems early and adjusts
• A strong communicator who can collaborate with multiple business and engineering stakeholders and work through conflicting needs
• A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution

What we offer

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

• Unlimited Paid Time Off
• In Office Daily Catered Lunch
• Fully stocked snacks/beverages
• 401(k) employer match
• Health coverage including medical, dental, vision and option for HSA or FSA
• Generous parental leave
• Company-wide DEIB Committee
• Inclusion Academy Seminars
• Wellness/Gym Reimbursement
• Pet Expense Reimbursement
• Company-wide Volunteer Day
• Education reimbursement program
• Cell phone reimbursement
• Equity Analysis to ensure fair pay

Srijan Technologies is hiring for EA to COO position with a permanent work from home option.
Candidates from Tier 1 and Tier 2 MBA colleges are preferred with a max 30 days notice period.

MBA is mandatory.
    
Job Description:
  Executive Assistant to COO

The Executive Assistant will provide executive-level support to the Chief Operating Officer (COO)

• Maintain an accurate and detailed calendar for COO, manage and log incoming scheduling requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to scheduling conflicts
• Track COO’s tasks and projects to ensure appropriate prioritization of projects with respect to deadlines and organizational developments
• Maintain monthly/quarterly/annual MISs with all the reporting departments, work on special projects arising out of it
• Organize internal and external meetings for COO, including logistical and substantive preparation
• Ensure consistent and efficient interaction with other department heads and reporting teams throughout the  organization; demonstrate poise and tact under pressure and handle matters with sound judgment and confidentiality
• Provide special project leadership and support as needed. 
• Conduct preliminary research on a variety of topics; draft materials as needed
• Perform any other relevant duties as assigned
• Exp 3-5 years from Top Tier College
• From Tier 2 and Tier 3 place preferred

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background

1. API
2. AWS