Salesforce developer

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

We are seeking a highly skilled Angular Developer with 2-3 years of experience to join our dynamic development team. The ideal candidate should have hands-on experience in building and maintaining web applications using Angular, along with strong knowledge of JavaScript, TypeScript, and front-end technologies. You will work closely with other developers, designers, and backend teams to deliver high-quality, scalable applications.

Company Overview:

Davis Index is a leading market intelligence platform and publication that specializes in providing accurate and up-to-date price benchmarks for ferrous and non-ferrous scrap, as well as primary metals. Our dedicated team of reporters, analysts, and data specialists publishes and processes over 1,400 proprietary price indexes, metals futures prices, and other reference data. In addition, we offer market intelligence, news, and analysis through an industry-leading technology platform. With a global presence across the Americas, Asia, Europe, and Africa, our team of over 50 professionals works tirelessly to deliver essential market insights to our valued clients.

Job Overview:

We are seeking a skilled Cloud Engineer to join our team. The ideal candidate will have a strong foundation in cloud technologies and a knack for automating infrastructure processes. You will be responsible for deploying and managing cloud-based solutions while ensuring optimal performance and reliability.

Key Responsibilities:

• Design, deploy, and manage cloud infrastructure solutions.
• Automate infrastructure setup and management using Terraform or Ansible.
• Manage and maintain Kubernetes clusters for containerized applications.
• Work with Linux systems for server management and troubleshooting.
• Configure load balancers to route traffic efficiently.
• Set up and manage database instances along with failover replicas.

Required Skills and Qualifications:

• Minimum of Cloud Practitioner Certification.
• Proficiency with Linux systems.
• Hands-on experience with Kubernetes.
• Expertise in writing automation scripts using Terraform or Ansible.
• Strong understanding of cloud computing concepts.

Application Process: Candidates are encouraged to apply with their resumes and examples of relevant automation scripts they have written in Terraform or Ansible.

About Us:

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyperpersonalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. 

Role Description:

Ensure successful project completion by understanding client expectations, overseeing operations on key projects and coaching a team of 7 - 10. It's an opportunity to work with top 10 market research firms, or large corporations, leverage Ugam's proven project management frameworks, and collaborate with some of the most experienced in market research

Key Responsibilities: AEM Developer:

• Experience implementing Adobe AEM (AEM 6.4 or higher)

• Design, develop and support AEM content fragments, integrations, and applications

• Experience with secure coding practices

• Experience implementing web content management systems in a large corporate environment.

• Experience with object-oriented design and design patterns

• Excellent estimation abilities in scoping work in a highly complex environment

• Experience with dispatcher, caching

• Experience with OSGI Bundles.

• Hands on experience with Java/J2EE, Struts, Hibernate, JavaScript, HTML, CSS, CRXDE, JCR, sling models, sling servlets, OSGI configurations,

• AEM dispatcher configuration, workflows, content fragment models, dynamic templates, and components creation.

• OSGI Architecture Sling Servlets and Sling Framework

• Strong experience in Adobe CQ5/AEM6.x Content Management (CMS)

• Experience of creating OSGI bundles, AEM Templates/Components, Workflow

• Identifying and documenting functional and technical requirements.

• Good in Java/J2EE skills and OOPS with proficiency design patterns

• Good understanding and work experience of Java Frameworks (like Struts, Spring etc.) and knowledge of CRX and Apache Sling.

• Should have experience in designing modules, templates and components.

• Exposure to more than one end to end implementation on AEM Qualifications AEM Certification is an add on 

What are we looking for?

At least 3 years of experience in AEM Knowledge and experience in Sling Model, JAVA, Workflow, Sites, Assets, AEM Cloud, Servlets, OSGI Configurations, content fragment, Workflow, etc.

We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!

#JobDescription:

Are you a talented and motivated Drupal Developer with a passion for creating amazing digital experiences? We are seeking a skilled Drupal Developer to join our dynamic team. As a Drupal Developer you will have the opportunity to work on exciting projects, collaborate with a talented team, and grow your career in web development.

#KeyResponsibilities:

-> Develop and maintain Drupal-based websites and web applications.

-> Collaborate with cross-functional teams to design and implement web solutions.

-> Write clean, maintainable, and efficient PHP code.

-> Customize and extend Drupal modules and themes.

->Ensure the performance, security, and scalability of Drupal websites.

->Debug and troubleshoot issues as they arise.

->Stay up-to-date with the latest Drupal and web development trends and technologies.

#Qualifications:

-> Bachelor's degree in Computer Science or a related field (preferred).

->1-3 years of professional experience in Drupal development.

->Strong proficiency in PHP, HTML, and JavaScript.

->Experience working with Drupal 8 or 9.

->Knowledge of Drupal theming and site building.

->Familiarity with front-end frameworks and libraries (e.g., React, Vue.js) is a plus.

->Excellent problem-solving and debugging skills.

->Ability to work collaboratively in a team environment.

->Strong communication and interpersonal skills.

->Openness to learning and adapting to new technologies.

#mandatory #skills to have: PHP , HTML, CSS, JavaScript and Drupal

What you need to have:

What we offer: A great learning experience across different business verticals, Very Strong Tech mentors with about 10-15Yrs of industry experience

Looking for AngularJs / NodeJS Developer. (Immediate Joinee Preferred)
Ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

Primary KRA:

1. a) Portal Management and build
2. b) third Party API Integrations
3. c) Full stack implementation

Mandatory skills: Angular, Nodejs, JavaScript, Bootstrap

Job Description:
- Experience with Building Web-based Applications and service-based architecture using  modern framework node.js
- Should have hands-on expertise in some of the following technologies including Node JS, SOAP, RESTful, JSON, XML,
- Common frameworks such as MVC.

 - Deep understanding of fundamental data structures and algorithms
- Experience in integrating API for client-server communication with security considerations.

 - Experience with web services API integration (Rest, JSON, XML).
- Ability to understand, documenting features, technical specifications & infrastructure requirements and map to technical implementation.
- Strong knowledge of best practices and modern web design trends is necessary.
- Excel at rapid prototyping and at writing good code.
- Experience with modern version control. (GITHub, BitBucket)
- Experience with testing/debugging and validating work produced as part of the development process in multiple platforms
- Experience with HTML & CSS frameworks such as bootstrap.
- Understanding of general user experience and UI design principles
- Good understanding of cross browser front end development issues

- Cloud Computing Services – AWS will be an added advantage.

- Platforms – Linux, Windows

- Knowledge of MEAN Stack will be an added advantage
- Worked on e-commerce platform solutions will be an added advantage.
- Self-motivated, thinking up and executing own ideas.
- Strong communication skills

If you are keen to be a part of a close knit family and aspire to grow insanely big, do write back.