PCBA Developer

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.

● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.

● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.

● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.

● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.

● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.

● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.

● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.

● Attracting New Players: Initiate new strategies to attract new players to choose our website.

● Personalized Customer Engagement: Engage with customers through personalized conversations.

● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.

● Other tasks assigned by the Sales and Operation Head and Managers.

The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards

Work Experience Requirements

● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

Responsibilities

This role requires a person to support business charters & accompanying products by aligning with the Analytics

Manager’s vision, understanding tactical requirements and helping in successful execution. Split would be approx.

70% management + 30% individual contributor. Responsibilities include

Project Management

- Understand business needs and objectives.

- Refine use cases and plan iterations and deliverables - able to pivot as required.

- Estimate efforts and conduct regular task updates to ensure timeline adherence.

- Set and manage stakeholder expectations as required

Quality Execution

- Help BA and SBA resources with requirement gathering and final presentations.

- Resolve blockers regarding technical challenges and decision-making.

- Check final deliverables for correctness and review codes, along with Manager.

KPIs and metrics

- Orchestrate metrics building, maintenance, and performance monitoring.

- Owns and manages data models, data sources, and data definition repo.

- Makes low-level design choices during execution.

Team Nurturing

- Help Analytics Manager during regular one-on-ones + check-ins + recruitment.

- Provide technical guidance whenever required.

- Improve benchmarking and decision-making skills at execution-level.

- Train and get new resources up-to-speed.

- Knowledge building (methodologies) to better position the team for complex problems.

Communication

- Upstream to document and discuss execution challenges, process inefficiencies, and feedback loops.

- Downstream and parallel for context-building, mentoring, stakeholder management.

Analytics Stack

- Analytics : Python / R + SQL + Excel / PPT, Colab notebooks

- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike

- Warehouse : Amazon Redshift

- ETL : Lots of Python + custom-made

- Business Intelligence / Visualization : Metabase + Python/R libraries (location data)

- Deployment pipeline : Docker, Git, Jenkins, AWS Lambda

Job description

Java Struts Developer
Exp level- 2 to 5 years

Education- Btech, Mtech or MCA

Location- Noida

Need immediate joiners or a Notice period of 15 days.

Job Responsibility-

• Write clean, scalable code using Java programming languages
• Revise, update, re-factor, and debug code
• Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems
• Participate in integrated testing of product/ package
• Participate in difficult and typical coding assignments with the responsibility of a small module consisting of 3 5 members
• Participate in exploration/ feasibility study of different modules
• Develop documentation throughout the software development life cycle (SDLC)
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code
• comments and clear code; Ensuring that project tasks are completed in defined effort and timelines Testing: Writing of test cases, unit testing, system testing, and negative testing Troubleshooting Log analysis and database query optimization Updating job knowledge by studying state-of-the-art development tools, programming techniques computing equipment; participates in educational opportunities, reads professional publications maintain personal networks
• Provide information by collecting, analyzing, and summarizing development service issues
• Develop software solutions by studying information needs, conferring with users, studying system flow, data usage and work processes, investigating problem areas, following delivery cycle
• Ensure compliance with Newgen/Client Quality Systems and Procedures
• Maintains confidentiality of information wherever required
•  

Desired Profile -

• The incumbent should be BE/B Tech/MTech Computer Science Graduates preferably with 70% in 10/12th and 60% above in the rest of the academics
• Must have 2-3 years in Java programming
• Strong knowledge of Core Java concepts such as (Collections, Threads, OOPs etc)
• Good knowledge of Struts framework
• Knowledge of the creation of SOAP/REST/ADF-based web services
• Must have knowledge of Oracle database concepts such SQL query writing, creation of Procedures, Cursors, Triggers, Functions etc
• , also, should be able to write PL/SQL blocks
• Knowledge of Flutter and Oracle Workflows will be preferred
• Knowledge of WebLogic server Configurations and Deployments
• Must have Knowledge of CSS, JavaScript, and JavaScript libraries like jQuery etc
• Must be able to write business-related algorithms efficiently
• Should be having flexibility, adaptability to work schedules, effective verbal and written communication and teamwork

Dear Candidates,

Greetings from Black and White Business Solutions

We have huge openings for "Domestic & International Voice Process"

Eligibility Criteria:

• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.

• Good communication skill.

Work Location: All over bangalore

Interview Location: Indiranagar

Salary Package:13000-31000 + Incentives Based on your Interview Performance

Job Description:

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries

. • He/She must show the willingness to learn new things every time and then.

• Must discuss every matter with its supervisor or team leader to get any issue sorted

• Giving a resolution to the customers or clients should be the whole and sole responsibility.

• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Interested Candidates Please drop your updated CV to the Below

Looking for immediate joiners.

Thanks & Regards

Meghala