Information Security Manager

Manage end to end travel plans pan India efficiently and cost-effectively – airlines, trains, transport, and hotels.  Negotiate on best rates through vendors every time there is a travel occurrence.  Communicate with the person travelling regularly to keep them updated on logistics.  Manage emergency changes/cancellations in a professional and calm manner.  Handle visa applications and formalities promptly.  Handle all incoming travel requests and the processes that follow after.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         5+ years of professional production and development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns Experience with professional production cloud (AWS preferred).

·         Experience with RESTful Services and APIs.

Experience 8+ Yrs

Bangalore work from office

1. Understand how to write high-performance react code. Be proficient in js language specifications. Pursue clean code.

2. Familiar with web security knowledge and able to use technical specifications to prevent security vulnerabilities

3. Have experience in front-end architecture of front-end websites. Have built front-end architecture.

4. Solved various mobile phone compatibility issues and was able to quickly locate problems.

5. Broad knowledge. Able to take over various tasks, including hybrid app, electron, webclip, pwa.

6. Good communication skills, able to solve various daily problems through communication.

7 Love learning and have an exploratory spirit for unknown technologies.

8. Able to guide employees below T3 and lead the team to improve code quality and improve work efficiency.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn

or message your number/ id on the cut short chat.

Responsibilities:

• Contact potential customers via telephone to promote products or services.
• Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
• Understand customer needs and requirements to recommend the most suitable products or services.
• Provide accurate information about product features, pricing, and after-sales services.
• Keep detailed records of calls and customer interactions, including recording sales and lead information.
• Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
• Meet or exceed sales targets and performance goals on a weekly and monthly basis.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.
• Collaborate with the sales team to identify opportunities for cross-selling or upselling products.
• Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
• Maintain confidentiality of customer information and adhere to company policies and procedures.
• Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Proven experience as a telecaller or similar sales/customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to effectively engage customers and build rapport over the phone.
• Strong persuasive and negotiation skills.
• Good listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work in shifts and adapt to changing priorities.
• Positive attitude and willingness to learn and grow in a dynamic environment.

Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.

What You Need for this Position

• Education: Requires a Bachelor's degree or higher in any field.
• Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
• Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.

What You Will Be Doing

• Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
• Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
• Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
• Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
• Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
• Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
• Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
• Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
• Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
• Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies. 

• Handling Recruitment functionalities.
• Work on search engines like Naukri and Monster and hire candidates.
• Short listing resumes from search engines and references.
• Joining formalities
• Lining up of candidates for the Interviews.
• Performing Reference Check for selected employees.
• Coordinating with candidates & the technical panel for scheduling the interviews.