Software Test Engineer

Position : Senior Full Stack Engineer (Python + Full-Stack (JS) Developer)

Total Years of Experience : 5+ Years

Opportunity : Full-time, 4 to 5 hours PST overlap

Notice Period : Immediate

Mandatory Skills : Python (5+ Years), JavaScript (5+ Years), TypeScript (5+ Years), Docker, React, Node.js, Nest.js.

About the Role : We are actively seeking talented developers proficient in Python and JavaScript/TypeScript to join our ambitious team dedicated to pushing the frontiers of AI technology. This opportunity is tailored for professionals who thrive on developing innovative solutions and aspire to be at the forefront of AI advancements. You will collaborate with various US-based companies focused on developing cutting-edge commercial and research AI solutions.

Job Responsibilities :

• Write readable, reusable, and maintainable code for high-quality software development.
• Participate in code reviews to ensure adherence to standards for code quality and best practices.
• Develop web applications using modular architectures with a focus on scalability, readability, and security.
• Utilize Python and JavaScript/TypeScript to create robust and efficient backend and frontend solutions.
• Collaborate with cross-functional teams to deliver innovative features and solutions.
• Leverage Docker for containerization to ensure smooth development and deployment workflows.

Job Requirements :

• Bachelor’s/Master’s degree in Engineering, Computer Science, or equivalent experience.
• At least 5+ years of professional experience as a full-stack engineer.
• Extensive expertise in Python and JavaScript/TypeScript, including a solid understanding of ES6.
• Strong experience working with Node.js, React, or Nest.js.
• Proven track record of developing scalable and modular web applications.
• Mandatory knowledge of Docker for efficient containerized development.
• Experience with software quality assurance, test planning, and test-driven development.
• Familiarity with large language models (LLMs) and prompt engineering using tools like ChatGPT.
• Excellent spoken and written English communication skills.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greetings !

This is Nivetha Shankar from People First Consultants.

We have great pleasure in sending this email from People First Consultants, a firm that specializes in Top Management placements for the last 25+ years.

Based out of Chennai we handle PAN INDIA assignments for clients in KPO, ITES, Banking, Research, Telecom, Pharmaceutical and IT clients.

Please get to know about us by visiting www.peoplefirst.co.in

We have a job opportunity for the role of "Senior HCM Program Manager" in one of the leading global IT professional firms.

Job Location: Chennai / Bangalore

Please find the below job description for the same,

• Should have deep functional knowledge especially in HCM core modules having done 4-6 implementations across industries.
• Has to understand best practices and can lead solutioning,
• Has good understanding of the tech involved.
• Speaks the HR lingo and can build confidence and trust among HR managers/CHRO
• Excellent communicator and leader
• 12-15 years of relevant experience with at least 6 in HCM implementation. Domain experience in HR function can be an advantage if in multinational organizations in any industry, or in evolved IT services companies.

• Swift
• MVVM
• API integration using JSON
• GIT, JIRA
• Ability to understand requirements
• Ready to mentor juniors

1. Knowledge of Selenium Test Environment (STE) and the ability to configure it
2. Ability to customize Selenium in various integrations
3. Automation of various projects, for example, a framework
4. Communication and interaction with customers to solve their problems
5. Development of equipment automation plans and their approval

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks:

Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.

Location:

Pune, Maharashtra

Job Responsibilities:

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

● Control resources and utilize assets to achieve qualitative and quantitative targets.

● Adhere to and manage the approved budget.

● Responsible for Managing and training the team.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners

● Exceptional service orientation and ability to provide timely solutions

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal and leadership skills with the ability to collaborate and manage.

● Strong in building and maintaining the relationship with stakeholders

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.

Job description

Finzly is a fintech company, providing innovative solutions to meet the growing needs of Banks and Financial services firms in North America.

Our award-winning open banking platform, BankOS, allows banks to innovate at the speed of “NOW” and compete with Fintech companies in the market.

This is an excellent opportunity to be part of a team bringing innovation in the finance industry and be a proud engineer.  This means following the industry standards, using clean code and being bold while sharing your thoughts during tough technical conversations. We want you to be a part of all of this!

What we need from you:

• You will join our team to develop awesome products for our customers(Banks and Financial Institutions)
• You will be developing in Java, Spring Boot on the backend and Angular on the frontend
• Learn from our high performing teams, while at the same time providing feedback on how the team could do its job better
• Work with our product owners and help them to convert ideas into working products.
• Sharp focused on delivery. We are results-oriented and need self-starters who do not wait around for direction.

What we need you to bring:

• Deep passion for developing software and continuous learning attitude to write more efficient code.
• Someone who wants to work in a strong team and influence that team on how to perform better
• You enjoy sliding between both front-end and back-end stacks to solve problems instead of just “writing code”
• 5 or more years of experience writing code for web products.
• You have worked with cloud technology

Bonus Points / Nice to Have

• Understanding of CI/CD/Docker/
• Experience/understanding payment processing / payment gateways, e.g. ACH, RTP, SWIFT, PCI compliance
• Experience on messaging and distributed caching.

Our Interview process:

• Recruiter Call (15 min) – Specialist - Recruitment
• Online Programming Test/Offline Assignment(45 to 90 minutes) – Online (This is optional for early joiners)
• Technical Interview (45 to 90 minutes): Sr/Lead R&D Engineers
• System Design + Methodology Interview (1 hour): Director - Engineering
• Final Interview : India Head (1 hour)