Oracle HCM Techno Functional 50:50

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

About Us

We are a high-growth startup building products at scale that impact millions of users daily. As we prepare for the next phase of growth, data will be at the heart of every decision — powering product, marketing, operations, and finance. We are looking for a Director of Analytics to lead the charge in shaping our data strategy, building scalable infrastructure, and creating a high-performing analytics organization.

Role & Responsibilities

As the Director of Analytics, you will:

• Lead the next generation of our Data Mart: Redesign and optimize data models to support large-scale analytics and faster decision-making.
• Define the tools & frameworks for data creation, transformation, and consumption across the company.
• Build unified data views: Integrate behavioral and transactional data into structured, query-optimized flat tables that support diverse analytics use cases.
• Own analytics across mobile, web, marketing, product, and operations data streams, ensuring consistent data definitions and scalability.
• Partner with product, marketing, CRM, operations, and finance teams to ensure data is democratized and actionable.
• Establish data governance, quality standards, and best practices for the org.
• Drive adoption of self-service analytics and empower teams with the right dashboards, reporting, and insights.
• Introduce and scale ML-driven insights: Collaborate with product and engineering to enable use cases like personalization, predictive modeling, and anomaly detection.
• Build and mentor a cross-functional analytics team spanning business/operations analytics, marketing/CRM analytics, and product/finance analytics.
• Partner with engineering leadership to ensure scalability, reliability, and efficiency of the data infrastructure.

What We’re Looking For

• Experience: 8+ years in data & analytics leadership, with proven success in building data marts and defining enterprise-wide data consumption strategies.
• Strong track record of running analytics across mobile, web, marketing, product, and operations data ecosystems.
• Deep technical expertise in data modeling, flat table structures, and query optimization for large-scale systems.
• Hands-on experience with both behavioral and transactional data, and integrating them into a single analytics layer.
• Strong knowledge of modern data stack (SQL, ETL/ELT, cloud data warehouses like Snowflake/BigQuery/Redshift, BI tools like Looker/PowerBI/Tableau).
• ML Competency: Familiarity with machine learning workflows (data pipelines for ML, feature engineering, model monitoring) and ability to guide data scientists in building predictive/ML models.
• Proven ability to build and scale analytics teams, with experience in functions such as business/operations, marketing/CRM, and product/finance analytics.
• Strong business acumen — ability to translate data into actionable insights for growth, retention, and efficiency.
• Excellent stakeholder management and communication skills, comfortable influencing at the CXO level.

KPIs / Success Metrics

Success in this role will be measured by:

• Data Infrastructure & Scale
• Launch of next-gen data mart within defined timelines.
• Reduction in data processing and reporting times (e.g., <5 mins refresh for key dashboards).
• Uptime and reliability of data pipelines and consumption layers.
• Adoption & Impact
• % of org actively using self-service analytics tools.
• Increase in cross-team usage of standardized data views (product, marketing, finance, operations).
• Reduction in ad-hoc analytics requests due to robust self-service solutions.
• Data Quality & Governance
• % improvement in data accuracy and consistency across sources.
• Establishment and adoption of data governance frameworks.
• Team & Leadership
• Successful hiring and scaling of a multi-disciplinary analytics team.
• Retention and growth of top talent within the analytics function.

Why Join Us?

• Opportunity to own the analytics vision of a company that is scaling rapidly.
• Build the next-gen data mart and analytics layer from scratch — a rare chance to define the foundation for years to come.
• Work on high-volume, high-velocity data across mobile, web, marketing, product, and operations.
• High visibility role, directly collaborating with founders and leadership.
• Build a world-class analytics team and shape the culture of data-driven decision-making

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMPS0120PS

1. Primary Skills:

• Hands-on experience in Python, Shell Scripting, and SQL Queries
• Good experience in Linux.
• Hands-on experience in Python, Shell Scripting, and SQL Queries.

4.Years of Experience: 2-4 Years

1. Location:(Hybrid)-Bangalore
2. Position-2
3. Budget- 2-3 years (upto 8.5 LPA) and 3-4 (upto 11 LPA)
4. NP- Immediate-15 Days

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define our GTM and partner with the rest of the team to execute the GTM. It will include work like demand generation, ORM, slack community for our users, sales enablement and marketing assets.
• Work closely with a range of cross-functional teams - product, partner managers, marketing, and sales to craft thoughtful go-to-market strategies and drive growth initiatives.
• Understand and analyze the competitive landscape to define our own marketing strategy

• What are we looking for?
  

  An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

  • 2+ years of relevant work experience that can span digital marketing, product marketing or growth marketing.

• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands-on experience in Google Analytics, Google AdWords, Hubspot CRM, Slack, ORM tools and Webflow.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of work, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

A fast-growing PE funded Fintech SaaS company based in Bangalore with offices in Delhi, Mumbai, California, New York, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 2000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Interested candidates can apply from all over India as we are operating remotely.

Your responsibilities as a Full Stack Developer * Write clean codes with relevant test cases

Roles & Responsibilities-

· Prototype quickly and optimize iteratively

· Integrating front end with server-side logic

· Implement security and data protection measures

· Document the work properly

· Implement feedback received from end-users

· Deployment on cloud

· Understanding of code versioning tools like git

Experience-

· Must have at least 2-3 years of experience in MEAN Stack development i.e MongoDB, Express.js, Angular, and Node.js

· Extensive Experience in API integration and development.

· Working knowledge of HTML5, CSS3, and JavaScript.

· Experience with version control systems and repository management.

· Passionate about writing clean, efficient, and maintainable code.

· Strong analytical and debugging skills and experience building consumer systems at scale.

Required skillset

Applicants must have knowledge and experience in the following:

· Backend frameworks like Nodejs, expressjs

· Working with RDBMS

· Familiarity with MongoDB would be beneficial

· HTML, CSS & JavaScript

· Frontend frameworks like Angular, React / Svelte

· Web server like Nginx

· Familiarity of working with WebSocket’s

· Docker understanding

Notice period- Immediate joiner/ 15 days

Interested in a full cycle development role working collaboratively with a diverse suite of clients and a team that cares about your growth? Join Virtusa!

As a Java Developer, you will have the opportunity to tap into your knowledge to develop, design and manage a wide range of innovative projects.  Sound like fun? Read on.

Day-to-day responsibilities will include:

• Utilizing your deep technical knowledge to design, develop and optimize business processes across multiple systems.Developing detailed technical analysis and design specifications based on functional requirements.
• Collaborating with fellow developers and clients to solve problems.
• Creating user acceptance testing and performance testing plans to validate and support the customizations, features and functionalities.
• Migrating to internal and external clouds, as well as to Microservices architecture.
• Evaluating open source and vendor products.

Key responsibility:

• Designing and developing for performance and scalability, and to meet the overall detailed requirements of the system.
• Collaborating with fellow developer, testing, operations and architecture teams when projects and changes in technology have impact across the enterprise
• Creating user acceptance testing and performance testing plans to validate and support the customizations and integrations.

Qualifications:

• Minimum 3  years of software development using Java, J2EE, , XML, Web Services/SOA and used Java frameworks - Spring, Spring-boot, Hibernate, REST.
• Working with GIT/Bitbucket, Maven, Gradle, Jenkins tools to build and deploy code deployment to production

           environments

• Experience with Application Development using object oriented Lifecycle and Application Frameworks
• Strong technical, analytical, problem solving, and communication skills
• Experience with system, application, and process documentation including tools such as MS-Visio, Office.
• Experience with quality control and root-cause analysis.
• Excellent verbal, written, interpersonal, organizational and time management skills
• Solid experience in design, coding, testing and debugging skills
• Solid experience in design, coding, testing and debugging skills
• Familiar with automation tools Autosys/ Control-M
• Experience with SVN Source Code management techniques/ tools for software management, Knowledge SDLC tools (JIRA).
• Demonstrated teamwork and ability to work with diversified multi-location team.