SEO Executive

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Responsibilities include:

Leading with the marketing team to understand design requirements and objectives.

Creating visually appealing graphics for various platforms, including social media, website, presentations, and print materials.

Developing unique design concepts that convey our brand's personality and value proposition.

Designing graphics for B2B campaigns that effectively communicate key messages.

Maintaining brand consistency across all visual assets.

Creating motion graphics and video content, if experienced, to enhance storytelling and engagement.

Managing multiple design projects simultaneously and delivering high-quality designs within deadlines. Staying updated with design trends, industry best practices, and incorporating innovative ideas into your work.

Qualifications and Experience:

2-4 years of proven experience in graphic design roles.

Strong portfolio showcasing a diverse range of design projects for both B2B and B2C brands.

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) Microsoft Powerpoint and other relevant design tools.

Excellent understanding of design principles, typography, color theory, and layout.

Good communication skills to effectively interpret design briefs and collaborate with cross-functional teams.

Experience in motion graphics or video editing is a plus.

Knowledge of UI/UX design principles is beneficial but not mandatory.

Attributes and Skills:

Creative mindset with a keen eye for detail.

Ability to think conceptually and translate ideas into visually appealing designs.

Strong organizational and time management skills to handle multiple projects and meet deadlines.

Adaptability to work in a fast-paced environment with evolving design requirements.

Collaborative approach, open to feedback, and willing to iterate on designs based on input.

Java Developer Requirements

·        Minimum 7 to 15years of experience in Java/J2EE

·        Outstanding skills in Java Struts, JSP, Hibernate

·        Capability to understand DB design, SQL queries

·        Experience in JavaScript, JQuery, JSON and AJAX

·        Strong Object Oriented Analysis and Design skills

·        Knowledge in source version control such as GIT

·        Understanding on Agile methodologies

No of Opening: 7

Location: Chennai/Madurai (WFO)

·        Degree in Computer Science or related field.

·        Experience with user interface design, database structures, and statistical analyses.

·        Analytical mind-set and good problem-solving skills.

·        Excellent written and verbal communication.

·        Good organizational skills.

·        Ability to work as part of a team.

·        Attention to detail.

∙ Responsible to promote IT Product and Services in to the National/ International Market through lead Generation.

∙ To identify business opportunities and drive profitable new business with client mapping, cold-calling, focused email campaigns, presentations, etc.

∙ Manage entire Sales life-cycle including cold calling, prospecting, lead qualification, product/service presentation, proposal presentation and sales closure.

• Analytical skills, problem-solving skills, Strong communication and domain knowledge.
• Sound Knowledge in HTML,CSS, Microsoft. Net framework, Javascript, PHP, React and SQL.
• Able to create detail business analysis, outlining problems, opportunities and solutions for the business.
• Experience in Agile scrum methodologies creating user stories and estimating story points for each stories.
• Exceptional analytical and conceptual thinking skills.
• Working experience with any wireframe tools (Sketch ,Adobe, UXPin, Mockplus, JustInMind etc)
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Masters/Degree with a background in business, Engineering and IT with minimum 5 years working experience as business Analyst.

• Help the product owner groom the product backlog by considering purpose, prioritizing the stories,
• organizing the stories, splitting epics into user stories, and ensuring a complete description of the
• solution.
• Studies the software application domain, prepares software requirements, and specification
• (Software Requirements Specification) documents.
• Works with the stakeholders to analyze and document business processes for the system to be
• developed
• Perform actual analysis on requirements to consider all scenarios/exceptions that may occur
• Determine functional requirements and features and prepare a wireframe for user interface screen
• Advise the product owner and coach the team, as well as other business analysis considerations
• Communicates with both the developers and stakeholders in such a manner until the project ends.
• Co-facilitate trainings/workshops client-side.

Experience: 2.5 to 4 years

Location: Pune

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Qualifications

• 2+ years' of experience in web development using NodeJs technologies.
• B.E., B. Tech., Msc IT, MCA etc in Software engineering/ Information technology.

Responsibilities

• Write reusable, testable, and efficient code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc)
• Debug and refactoring of existing code, troubleshoot problems
• Collaborate with other developers, testers and other leads to enhance to quality product enhancements
• Take full responsibility for the quality of the code and test cases that are developed.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Provide task estimations and deliver quality code on time.
• Participate in architectural, design, and product sessions.
• Interact with different stakeholders to gather feedback and clarification.
• Research and apply new technologies and best practices.
• Should enjoy the experience of mentoring new hires on technical and process areas.
• Must have hands-on experience in building Microservices based software architecture. Must have Unix /Docker /Kubernetes /NOSQL experience

Requirements

• Knowledge of ReactJS is preferable.
• Extensive knowledge of JavaScript.
• Thorough understanding of databases such as MySQL, MongoDB or similar technologies
• In depth knowledge of working with Git.
• Experience with Restful APIs, Postman etc.
• Understanding of AWS/EC2, or other cloud services.
• Object-oriented application building experience in a professional Agile/Scrum environment. 
• Good to have Unix /Docker/Kubernetes/NOSQL experience.

Skills

• Node.js
• AWS services
• Deployment 
• Unix /Docker/Kubernetes/NOSQL

We are looking for a React.js Developer to join our team! If you are interested in creating the best user experience and UI, you will love this job!

• Plan, develop and implement user interface strategy
• Work with designers and developers to develop modern, intuitive user interfaces for our web properties
• Work on design, look, and feel of our web properties
• Continuously improve the user experience
• Research user preferences
• Research new technologies and best practices
• Work in a team environment with shared code; disciplined use of source code control and process documentation
• Improve JS and CSS quality by conducting code analysis, and recommending changes in policies and procedures

• 1+ year of experience with  ReactJS, Next.js
• 1+ years of experience with SASS/LESS
• 1+ years of experience with TypeScript
• 1 years of experience with node
• 1 years of experience with HTML
• 1 years of experience with CSS
• 1 years of experience with DOM
• 1 years of experience with AJAX, AXIOS, etc
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Degree in Computer Science

Key Skills
Typescript, React, React.js, Javascript, Node

Key Responsibilities 

• Build and create Credflow Product - Do development on our tech Stack 
• Understand requirements from the product manager and sometimes talk to customers to understand the exact requirement and develop insights. 
• Maintain the product and optimize over time for performance
• Identify needs of the stakeholders and work with technology and management team to build future timeline of products and features
• Be the go-to person for all technology related requirements, queries, discussion etc
• Develop a complete analytics framework as the product evolves.

What we seek

• We are looking for someone who is a hustler and is deeply passionate about solving technology-led complex problems
• The person should be able to take ownership of work in a highly challenging and dynamic startup environment

Benefits

• Chance to be with the right team, at the right time
• Work as part of the core team and experience the aspects of growing a business exponentially
• Get a deep understanding of the Fintech domain and unleash your potential to create an impact. 

Qualifications and skills

• Undergraduate/Graduate degree from an engineering college
• Has full stack proficiency, managing large amounts of data and prior exposure to backend, web frontend, mobile apps etc. 
• Full Stack Proficiency on Node.JS, React.JS
• SQL
• In memory data stores like Redis
• Experience in AWS (preferable)

Experience

2-4 years of experience 

Preference

Previous experience in a startup or as an entrepreneur

Job Description:

We are looking for Quality Analysts responsible for ensuring the quality of our products. Your primary responsibility will be to understand the product scope, prepare test cases, and execute test cases and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated user experience and product quality is essential.

 Skills Required:

• Should possess excellent knowledge about software testing
• If candidate has done any testing certification or any relevant experience, will be preferred
• Analyzing the requirements from clients
• Should have very good written and verbal communication skills
• Arranging Test Environment to execute the test cases
• Hands on experience to write test plans and test cases.
• Defect Tracking
• Should have keen eye for detail and can create clear, concise detail-oriented test plans/cases

If you are looking forward for this opportunity, kindly apply with us with below asked details:

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