Operations Manager
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Job Summary
We are seeking a dynamic and result-oriented Operations Manager to oversee daily offices/residences/ bungalows operations, drive guest satisfaction and operational efficiency. The ideal candidate will have extensive experience in front office management, team leadership, and cost control, with a proven ability to implement strategic initiatives and deliver exceptional service standards.
Key Responsibilities
Operational Management
- Oversee day-to-day operations of all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Maintain operational efficiency while adhering to brand standards and SOPs.
Guest Experience & Satisfaction
- Monitor and enhance guest satisfaction scores through proactive service recovery and personalized guest relations.
- Handle VIP guest arrangements and special requests.
Revenue & Budget Management
- Assist in preparing annual budgets, forecasts, and monthly financial reports.
- Drive revenue through upselling, inventory management, and cost control measures.
- Monitor departmental expenses, vendor contracts, and inventory levels.
Team Leadership & Training
- Lead, mentor, and train front-line staff and supervisors to ensure high performance.
- Conduct regular performance reviews and identify skill gaps for training interventions.
- Foster a positive work environment that encourages teamwork and accountability.
Event Coordination & Banquet Support
- Coordinate events teams to ensure successful execution of banquets, conferences, and adventure activities (if applicable).
- Ensure timely setup, staffing, and service delivery for all group events.
Compliance & Reporting
- Ensure compliance with health, safety, and hygiene standards.
- Prepare daily, weekly, and monthly operational reports for senior management.
- Manage vendor relationships and negotiate contracts to optimize costs.
Qualifications & Requirements
- Experience: Minimum 10–15 years of progressive experience in hotel operations, with at least 3–5 years in a managerial role (e.g., Assistant General Manager, Operations Manager).
- Education: Bachelor’s degree in Hotel Management (or equivalent).
- Technical Skills:
- Proficiency in Property Management Systems (PMS)
- Advanced knowledge of MS Office (Word, Excel, PowerPoint)
- Basic computer hardware/software troubleshooting
- Soft Skills:
- Strong leadership and team-building abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making under pressure
- Guest-centric mindset with attention to detail
Key Competencies (as aligned with candidate’s profile)
- Hotel Operations & Administration
- Guest Relations & Satisfaction
- Revenue & Budget Management
- Team Leadership & Staff Training
- Front Office & Reservation Management
- Event Coordination & Banquet Support
- Cost Control & Vendor Management
- PMS & MS Office Proficiency
Work Environment & Benefits
- Fast-paced, guest-facing environment
- May require weekend, holiday, and shift work
- Benefits as per company policy (e.g., meals, accommodation, insurance, performance bonus)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: |
Senior Cloud Service DBA |
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Department & Team |
Technology |
Location: |
INDIA |
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Reporting To: |
Senior DBA – Team Lead |
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Role Purpose: |
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This role will be a mix of project, BAU and innovation and will encompass typical database administration duties that you may expect in a large-scale telecommunications environment: performance tuning, replication, database design, backups, high availability, encryption, security, configuration etc.
1. Network Services Team – Responsible for IP Network and its associated components 2. Infrastructure Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases 4. Cloud Architect Team – Delivering future strategy, ongoing cloud performance optimisation.
The DBA function forms part of Client’s Tier 3 support function and works closely with the internal NOC, Service Desk, Infrastructure, IP Networks and Cloud Architect teams. To enable the business in achieving its stated objectives by assisting the other technology teams to achieve world-class benchmarks of customer service and support.
To highlight, a key requirement of the role will be involvement in defining our future strategy around database modernisation in the cloud.
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Responsibilities: |
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Operations · Involved in new solutions design discussions and to recommend suitable, secure, performance optimised database offerings based on business requirements · Ensure all databases in the AWS and Azure are configured for performance, scale and high availability where required · Take responsibility of modernisation of Clients database estate in the cloud, leveraging open source technologies and cloud native hosting platforms · Drive innovation by constantly reviewing latest public cloud platform database service releases such as Babelfish in AWS to fast track adoption of native services · Ensure security considerations are at the forefront when designing and managing database solutions · Optimise query performance · Ensure all key databases have deep insight monitoring enabled to enable improved capabilities around fault detection · Perform regular database maintenance when required and ensure databases are backed up according to agreed RTO / RPO information · Maintenance work to be planned meticulously to minimise/eradicate self-inflicted P1 outages · Monitoring database costs regularly and identify strategies to minimize cost as part of internal FinOps practices · Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues · Provisioning, deployment, monitoring cloud environment using automation tools like Terraform |
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Skills & Experience: |
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Certifications: · SQL Server Database Administration - REQUIRED · AWS Certified Solutions Architect Associate – Highly Desirable · AWS Certified Database Specialty – REQUIRED · Azure Database Administrator Associate – Highly Desirable
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Behavioural Fit: |
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· Professional appearance and manner · High personal drive; results-oriented; make things happen; “can-do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and a global mindset · Sense of humour
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Role Key Performance Indicators: |
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· Design and deliver repeatable, best in class, cloud database solutions · Pro-actively monitor service quality and take action to scale operational services, in line with business growth · Generate operating efficiencies, to be agreed with Infrastructure Services Manager · Establish a “best in sector” level of operational service delivery and insight · Help creates an effective team · Continuous improvement
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Link: https://tickledmedia.com/">https://tickledmedia.com/ / https://sg.theasianparent.com/">https://sg.theasianparent.com/
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- Expected Salary
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon