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Operations Manager
We are hiring an experienced Operations Manager/General Mana
Operations Manager
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Operations Manager

at We are hiring an experienced Operations Manager/General Mana

Agency job
10 - 20 yrs
₹25L - ₹60L / yr
Mumbai
Skills
Operations management
Revenue management
Budget management
Team leadership
Training and Development
Event coordination
Compliance
Reporting
MS-Office
Property management

Job Summary

We are seeking a dynamic and result-oriented Operations Manager to oversee daily offices/residences/ bungalows operations, drive guest satisfaction and operational efficiency. The ideal candidate will have extensive experience in front office management, team leadership, and cost control, with a proven ability to implement strategic initiatives and deliver exceptional service standards.

Key Responsibilities

Operational Management

  • Oversee day-to-day operations of all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
  • Maintain operational efficiency while adhering to brand standards and SOPs.

Guest Experience & Satisfaction

  • Monitor and enhance guest satisfaction scores through proactive service recovery and personalized guest relations.
  • Handle VIP guest arrangements and special requests.

Revenue & Budget Management

  • Assist in preparing annual budgets, forecasts, and monthly financial reports.
  • Drive revenue through upselling, inventory management, and cost control measures.
  • Monitor departmental expenses, vendor contracts, and inventory levels.

Team Leadership & Training

  • Lead, mentor, and train front-line staff and supervisors to ensure high performance.
  • Conduct regular performance reviews and identify skill gaps for training interventions.
  • Foster a positive work environment that encourages teamwork and accountability.

Event Coordination & Banquet Support

  • Coordinate events teams to ensure successful execution of banquets, conferences, and adventure activities (if applicable).
  • Ensure timely setup, staffing, and service delivery for all group events.

Compliance & Reporting

  • Ensure compliance with health, safety, and hygiene standards.
  • Prepare daily, weekly, and monthly operational reports for senior management.
  • Manage vendor relationships and negotiate contracts to optimize costs.

Qualifications & Requirements

  • Experience: Minimum 10–15 years of progressive experience in hotel operations, with at least 3–5 years in a managerial role (e.g., Assistant General Manager, Operations Manager).
  • Education: Bachelor’s degree in Hotel Management (or equivalent).
  • Technical Skills:
  • Proficiency in Property Management Systems (PMS)
  • Advanced knowledge of MS Office (Word, Excel, PowerPoint)
  • Basic computer hardware/software troubleshooting
  • Soft Skills:
  • Strong leadership and team-building abilities
  • Excellent communication and interpersonal skills
  • Problem-solving and decision-making under pressure
  • Guest-centric mindset with attention to detail

Key Competencies (as aligned with candidate’s profile)

  • Hotel Operations & Administration
  • Guest Relations & Satisfaction
  • Revenue & Budget Management
  • Team Leadership & Staff Training
  • Front Office & Reservation Management
  • Event Coordination & Banquet Support
  • Cost Control & Vendor Management
  • PMS & MS Office Proficiency

Work Environment & Benefits

  • Fast-paced, guest-facing environment
  • May require weekend, holiday, and shift work
  • Benefits as per company policy (e.g., meals, accommodation, insurance, performance bonus)


Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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