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The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

We’re Hiring: Project Manager – Logi-Sys Modules

📍 Location: Mumbai, Marol

🕒 Full-time | Experience: 8–10 Years

Are you a driven Project Manager with a knack for owning modules, leading teams, and ensuring seamless delivery? At Softlink, we’re expanding our Logi-Sys team and looking for experienced Project Managers to take charge of individual modules and steer them from planning to perfection.

🌐 About the Role:

As a Project Manager, you will take ownership of specific Logi-Sys modules—our industry-leading cloud ERP platform for logistics and freight. You’ll work closely with engineering, QA, and product teams to deliver high-quality features that are robust, timely, and bug-free.

🔧 Responsibilities:

• Own and manage one or more Logi-Sys modules end-to-end
• Define goals, plan execution timelines, and ensure timely delivery
• Work hands-on with cross-functional teams to get work done
• Maintain high quality standards – with a zero-bug mindset
• Break down business requirements into technical deliverables
• Track project progress, identify risks, and resolve blockers swiftly
• Ensure alignment with product vision while focusing on execution

👤 Who We’re Looking For:

• 8–10 years of solid experience in project/delivery management in a tech environment
• Strong understanding of software development life cycles and enterprise product delivery
• Conversant with technology – you speak the language of engineers and can challenge timelines and logic where needed
• Sharp focus on timely delivery without compromising on quality
• Natural leader who takes initiative and owns outcomes
• Exposure to logistics or ERP systems is a plus (but not mandatory)

🧠 If you believe in accountability, love solving real-world problems, and can balance speed with precision—we want to talk to you.

•                    Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support

•                    Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET

•                    Proficiency in Web API Creation and RESTful services with CRUD Operations(.Net Framework/.Net Core).

•                    Strong in Jquery/javascrpit/CSS/Bootstrap

•                    Familiarity with architecture styles/APIs (REST, RPC)

•                    Knowledge of Design/architectural patterns (e.g. MVC)

•                    Understanding of Agile methodologies

•                    Working knowledge of Entity Framework

•                    Hands on experience of JSON, XML, Web API 2, Entity Framework

•                    Hands on experience of PostgreSQL/SQL Server or similar databases

•                    Working knowledge of Angular JS/ React using .net platform is a plus

•                    Need to be willing to work in a start-up environment

•                    ​Ability to work independently and pickup new skills on the go

•                    Have a good sense of ownership and attitude to solve by extending help to other teams

Job Description

• Minimum 2 years of experience required
• Keen interest in the area of sales
• Conduct sessions in college and corporate areas
• Apprise the clients about the courses and seminar available
• Facilitate the company to enhance sales through targeting a good audience and building a rapport with them.

Key Responsibilities

• Communicate effectively regarding the services provided which will aid the clients
• Work in the area of outside sales for the company
• Prepared to travel to different avenues to engage with the clients
• Build confidence in the minds of the clients and assure them that the services provided by the

Company meets their requirements

• Highlight to the clients the unique selling points of the company
• Persuade the clients and convert them to potential customers of the company

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

About the Role

SyndicationPro.com is looking for an experienced Technical Lead who has scaled Enterprise SaaS Products built using JavaScript and AWS. Past experience in building a secure and scalable app is a critical requirement.

50,000 ft View

• Technology Evangelist: Research, create proofs of concept and introduces new technologies to the team
• Evolve System Architecture: Evolve the architecture to support future requirements and defines its SLAs
• People Coordination: Coordinate team members providing effective feedback and moderating discussions
• Define Process: defines the right processes for the team’s maturity level, balancing agility and discipline

Here is a visual representation of what we are expecting from this role

shorturl.at/hjwRU

You will work with the team on the following:

• Architecture and System Design & Integration
• Tech Mentoring, Adoption and Alignment
• Technical Spikes and Experiments​
• Code Reviews and Feedback
• Technical Capacity Planning​
• Production Issues Escalation
• System SLAs, Metrics & Monitoring
• Platform Direction, Patterns and Practices
• Alignment with other Tech Leads​
• Hands-On Coding 30% to 70% of the Time
• Playing an important part in building the company technical roadmap and development processes
• Playing the role of Engineering Manager as required

Tech Stack

MERN & MEAN Stack
AWS

What Success Looks Like

In 90 Days

• Clear understanding of the platform, current code base, and the product roadmap
• Understanding of the your team member’s strengths and weaknesses
• Clear plan of action to tackle the product roadmap, address technical debt, and upskilling team members

In 180 Days

• Work with the team to deliver the planned roadmap and address technical debt
• Leading the development of POCs, managing code reviews, and process design and implementation
• Building and maintaining the SLAs that we define together
• Playing an important role in hiring out for key technical roles 

In 365 Days

• We have built a solid team and systems, processes, and infrastructure in place to scale 
• We have delivered against the product roadmap 
• Becoming an important part of the company leadership team by being a voice for the tech team

Location

• Preferred: Bangalore, India. 

Open for Remote work with the right candidate