Ops Mgr - Returns

We are looking for a motivated Inside Sales Executive to drive lead generation and client engagement. This role involves researching potential clients, identifying key decision-makers, and building strong relationships to develop new business opportunities.

The ideal candidate will be skilled in gathering information from multiple sources, initiating meaningful conversations with key decision-makers, and managing prospects through the sales cycle.

Key Responsibilities:

• Execute outbound lead generation activities across international markets (email, calls, LinkedIn, research-based outreach)
• Conduct cold calling and initial discovery conversations to identify and qualify potential opportunities
• Manage the pre-sales funnel from first contact through qualification and meeting/demo scheduling
• Maintain and grow a structured sales pipeline across multiple geographies.
• Accurately update and manage all activities, leads, and opportunities in the CRM.

Job Requirements:

Skills:

• Strong communication skills, both written and verbal.
• Ability to conduct independent research and effectively use information for targeted outreach.
• Strategic and analytical thinking with a consultative sales approach.
• Self-motivated, adaptable, and able to work in a fast-paced environment.
• Flexibility with international time zones as needed.

Experience: 1 to 3 years in lead generation, business development, or inside sales.

Requirements:

• Must have proficiency in Python
• At least 3+ years of professional experience in software application development.
• Good understanding of REST APIs and a solid experience in testing APIs.
• Should have built APIs at some point and practical knowledge on working with them
• Must have experience in API testing tools like Postman and in setting up the prerequisites and post-execution validations using these tools
• Ability to develop applications for test automation
• Should have worked in a distributed micro-service environment
• Hands-on experience with Python packages for testing (preferably pytest).
• Should be able to create fixtures, mock objects and datasets that can be used by tests across different micro-services
• Proficiency in gitStrong in writing SQL queriesTools like Jira, Asana or similar bug tracking tool, Confluence - Wiki, Jenkins - CI tool
• Excellent written and oral communication and organisational skills with the ability to work within a growing company with increasing needs
• Proven track record of ability to handle time-critical projects

Good to have:

• Good understanding of CI/CDKnowledge of queues, especially Kafka
• Ability to independently manage test environment deployments and handle issues around itPerformed load testing of API endpoints
• Should have built an API test automation framework from scratch and maintained it
• Knowledge of cloud platforms like AWS, Azure
• Knowledge of different browsers and cross-platform operating systems
• Knowledge of JavaScript
• Web Programming, Docker & 3-Tier Architecture Knowledge is preferred.
• Should have knowlege in API Creation, Coding Experience would be add on.
• 5+ years experience in test automation using tools like TestNG, Selenium Webdriver (Grid, parallel, SauceLabs), Mocha_Chai front-end and backend test automation
• Bachelor's degree in Computer Science / IT / Computer Applications

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Work on improving the flows and overall architecture of the core product at OneCard and OneScore app. 

What you will do:

• Execute all product design flows and visual design stages from concept to final hand-off to engineering.
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions. 
• Present and defend designs and key deliverables to peers and executive-level stakeholders.
• Establish and promote design guidelines, best practices, and standards.
• Leverage user testing to make product improvements.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

Proven 5-6 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus. 

Technical Expertise:

• Demonstrable Product design skills with a strong portfolio is a must.
• Proficiency in Adobe XD, Illustrator and Figma is a must.
• Design eye-catching mobile app experiences for our app experiences.
• Up-to-date with the latest Mobile app trends, techniques, and technologies.
• BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.

What you need to have:

JOB ROLE AND RESPONSIBILITIES:

only Insurance Sector

● Creating insurance and sales related courses and curriculum

● Designing courses based on customers’ needs and understanding

● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc

● Designing different levels of digital learning paths for the user based on their previous understanding

● Research and content creation for video content, ebooks, podcasts, microlearning etc

SKILLS REQUIRED

● Strong understanding of insurance and personal finance

● Experience working with either content or training in an insurance company

● Experience in creating eLearning modules

● Hands-on experience in analyzing customer needs and creating content and solutions based on the same

● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on

● Proficiency in MS Office (Word, PowerPoint, Excel )

● Ability to write content that is clear, concise, and grammatically correct

● Ability to self-manage multiple development projects and deadlines

● A basic understanding of spoken Hindi would be helpful

● Ability to work in a team environment

● Ability to take feedback and incorporate it into the development of projects

Primary/Essential Duties and Key Responsibilities:

• Proactively manage a portfolio of  customers once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders 
• Understand customers’ needs and priorities to optimize the use of the platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how we can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner
• Coordinate small customer projects

Required Qualifications: 

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Minimum 4-5 years experience 

Travel Requirements: