International School Principal

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Responsibilities:

• As a designer on our team, you'll be responsible for delivering design and innovation across the team to help bring best-in-class digital experiences to life that empower partner brands, warehouse managers, and fellow employees.
• Run tight sprints and control the design planning for your projects, you'll drive team motivation to achieve individual and company goals.
• Deep empathy for the user and a desire to learn as much as possible about customers
• Find new ways of improving user experience by collaborating with others
• Model Design values in Design Teams & encourage others to be opinionated
• Develop the process/approach for tackling a design problem using known methods; anticipate problems; facilitate skills to engage cross-functional teams
• Use an understanding of impact and success metrics to focus and reprioritize their own and the team's efforts

Requirements:

• 5+ years' experience designing compelling user experiences
• Experience working in an agile/scrum environment and working collaboratively with product managers and developers, from concept to implementation
• Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to lead and deliver projects end to end while effectively managing the stakeholder requirements.
• Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
• Have a keen understanding of the technological, business, and user opportunities and constraints
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Experience working in Ecommerce setup is a plus.
• Proficiency in working with design and prototyping tools like Figma, Miro, etc.
• Students from Bachelor's/Master's Degree courses in Design, Human-Computer Interaction (HCI) Human Factors International (HFI), or related fields of study can apply

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients, while delivering financially favorable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

We’re looking for an experienced UX/Product designer to take on the end-to-end design of the web and mobile product suite experience. As a pivotal member the Anarock’s team, this portfolio will support Product Managers and Engineering for a broad set of digital experiences.

You will be responsible for translating business objectives into product concepts by iterating and optimising UI designs while maintaining a consistent and user-friendly experience across mobile and web platforms.

We have 3 key focus areas: Product Design, User Research, and Visual Design.

Key job responsibilities

• Design web and native mobile app experiences that delight our users and help drive the company vision

• Collaboration with the product, engineering, data, marketing, and other teams to ensure a quality end-to-end customer experience
• Create consistent and thoughtful designs that include user flows, interaction designs, information architecture, and more
• Pitch and present designs to stakeholders for sign-off
• Provide accurate specifications for the engineering team
• Create design system to ensure consistent experience across various features
• Participate in design reviews and feedback sessions to help the design team  

Basic Qualifications

• 3+ years of product design experience (Product Based Company) in all phases of the design process: user research, wire-framing, prototyping, visual design, interaction design, and usability
• Experience in complex UX/UI design and end-to-end processes in B2B SaaS and B2C
• Strong understanding of iOS and Android native app patterns
• Strong understanding of visual design basics (color theory, typography, spacing)
• Strong understanding of digital design fundamentals (forms, interaction methods, responsive design etc.)
• Expertise with user-centered design principles
• Deep knowledge of design tools, such as Photoshop, Sketch, Illustrator, Figma,

Skills that will help you build a success story with us

• Experience in working with a cross-functional team of developers, product managers, and
• Communicating and storytelling to present your work and articulate design rationale for efficient design
• Zooming out to product concepts and zooming in to design details while wire- framing, prototyping, and reusing components from a design
• Integrate and manage the ANAROCK brand through a visual design

Experience: 3 - 6 years

Locations: Bangalore or Mumbai or Gurgaon

Quick Glances:

• https://www.anarock.com/aboutus">What to look for at Anarock
• https://www.linkedin.com/company/anarock-technology/">Who are we A glimpse of Anarock Tech, know us better
• https://www.anarock.com/news-and-media">Anarock - Media – Visit our media page

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them

Required Skills:

• Degree in Computer Science, Software Engineering or equivalent.
• Minimum 3+ years experience in software development.
• Expertise in Python 3.7, Django 2.2+ and REST APIs
• Minimum 3+ years experience with AWS or related services.
• Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
• Hands-on, self-starter, capable of working independently
• True love for technology and what you do
• Maniacal attention to detail
  
  

• Managing B2C sales by developing and implementing business strategies.
• Meeting planned sales goals.
• Setting individual sales targets within the sales team.
• Tracking sales goals and reporting monthly and  quarterly results
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing team on lead generation.
• Developing the ongoing training of your salespeople.
• Understand our ideal customers and how they relate to our products.
  
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