Dot net Architect

Job Title: Social Media Executive

Location: Gandhinagar, Gujarat

Job Type: Full-Time

Company: Jenya

About Us:

Jenya is a dynamic and innovative company in IT Industry, committed to delivering exceptional results for our clients. We're looking for a passionate, creative, and results-driven Social Media Executive to join our marketing team and help take our brand presence to the next level.

Job Description:

As a Social Media Executive at Jenya, you will be responsible for developing, implementing, and managing social media strategies across various platforms. You’ll play a crucial role in engaging with our online community, creating impactful content, and driving brand awareness.

Key Responsibilities:

•   Develop and implement effective social media strategies to increase brand visibility and engagement.

•   Manage and create content for social media platforms including Facebook, Instagram, Twitter, LinkedIn, Tiktok and others.

•   Monitor social media trends and industry news to stay up-to-date and relevant.

•   Analyze social media metrics and performance data, adjusting strategies as needed.

•   Engage with followers and customers through comments, messages, and posts.

•   Collaborate with other teams (content, design, marketing) to ensure consistency and effectiveness in campaigns.

•   Create and manage social media advertising campaigns.

•   Track competitors' social media presence and strategies to identify new opportunities.

•   Report on social media performance and ROI to senior management.

Key Skills and Qualifications:

•   Proven experience as a Social Media Executive or similar role.

•   Strong understanding of social media platforms and their respective audiences.

•   Experience in content creation, editing, and copywriting.

•   Excellent communication and writing skills.

•   Ability to work independently as well as part of a team.

•   Strong analytical skills with the ability to interpret data and adjust strategies.

•   Familiarity with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).

•   Experience with paid social media campaigns and ads is a plus.

•   Knowledge of SEO, digital marketing trends, and branding best practices.

•   Bachelor’s degree in Marketing, Communications, or related field (preferred).

What We Offer:

•   Competitive salary and benefits package.

•   Opportunities for career growth and development.

•   A vibrant and collaborative work environment.

•   Exciting projects and a chance to work with diverse in various industries.

•   Regular team events and activities.

•   Alternative Saturday Off and holidays.

• 2 to 5 years of experience (or equivalent understanding of software engineering)
• Familiar with one backend language (Node, Go, Java, Python)
• Familiar with Javascript/Typescript and a UI framework
• Willingness and interest in learning new tech/processes (Airflow, AWS, IaaS, etc.)

Job Description:

We are looking for a Business Analyst with strong organizational and planning skills and a proven ability to multitask in a fast-paced environment. We are seeking a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision. The ideal candidate will have a metrics/data-driven analytical mindset of constantly measuring success and driving continuous improvement in tools, content, and programs.

Business Analyst Qualifications / Skills:

• Able to exercise independent judgment and take action on it.
• Excellent analytical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment.
• BE, MBA Preferable.

Responsibilities:

• Data analysis 
• Business Insights 
• Leadership 
• Influence 
• Strategy 
• Problem structuring 
• Project management

What will you do?

• Develop IP-based communication platforms like video conferencing, IM, etc., new user-facing features, and enhance our main front-end platforms.
• Develop specifications and designs for complex applications or modify/maintain complex existing applications.
• Ensure the technical feasibility of UI/UX designs, and Optimize applications for maximum speed and scalability.
• Write clean, high-performance, maintainable code and generate automated unit, regression and integration tests.
• Collaborate with multi-functional teams including mobile developers to deliver a great product experience for Houm consumers.

Skill Sets

• 5 to 6 years of hands-on industry experience in core front-end web development using Angular 9. x.
• 4 to 5 years of hands-on industry experience in real-time web application development using Socket.IO
• Strong knowledge of bi-directional communication between web clients and servers, design principles, multithreading, design patterns, and best practices behind a scalable application and ability to implement automated testing platforms and unit tests.
• Experience with one or more of the following domains: real-time collaboration application development, real-time multimedia communication application development, SIP application development, or Instant messaging (IM) application development.
• Good understanding of asynchronous request handling, prototype inheritance, composition, partial page updates, and application rendering behaviour and performance.
• Proficient understanding of cross-platform compatibility issues and ways to work around such issues, code versioning tools such as Github.
• Experience with distributed memory caching systems, and web-socket communications such as Redis or Memcached.
• Working experience in cloud environments, and any NoSQL databases like Redis, DynamoDB, Cassandra etc.

We are looking for a passionate full-stack developer to be responsible for all platform-related duties, from developing designs for complicated applications to analyzing code. The key responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services, optimizing applications, ensuring UI/UX feasibility, and implementing API designs and architecture.

You should know python and use server-side logic. Ultimately, you'll build highly responsive web applications that align with our business needs.

Selected day-to-day responsibilities include:

1. Writing effective, scalable, and sustainable code
2. Developing back-end components to improve responsiveness and overall performance
3. Integrating user-facing elements into applications
4. Testing and debugging programs
5. Improving the functionality of existing systems
6. Implementing security and data protection solutions
7. Assessing and prioritizing feature requests
8. Ensuring the feasibility of UI/UX designs
9. Coordinating with internal teams to understand user requirements and provide technical solutions

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility