Service Centre Advisor

The Opportunity

Illumine Labs, Mumbai, is building a series of innovative digital knowledge products. These products are used for learning, education, counselling, behavioural change, etc. Some examples include e-books, counselling tools, habit-creating app, etc.

We are inviting UI-UX Designers who enjoy working with knowledge, can work with a vision, and can appreciate the technology aspects of the product - to be a part of the design & build team for assembling such digital knowledge products.

Your Role

1. Rigorous thinking-through of product goals, product concept, architecture, flows, use cases, usage conditions/ constraints, etc. (in collaboration with the project team)
2. Translating into interface designs and specifications for technology, and walkthroughs, communications, if any.
3. Early testing with the project team & users and evolving it to a working solution.
4. Collaborating with the technology team to develop a working product/ application.
5. User testing with pilot groups and documentation of usage, and response to the product. Evolving the product and supporting adoption.

What will ensure that you enjoy working in Illumine & that you succeed in the role?

• You are driven by values and a love for excellence.
• You flourish in a commitment-based environment & have a habit of keeping your word (to clients and colleagues).
• You believe that client outcomes are more important than creative flourishes.
• You can work in an environment that has hard deadlines and that will challenge & push you to go beyond what you know or are comfortable with.

Who can apply

Engineers/ Architects/ Designers (or having any other background) with at least 3-4 years of experience in designing digital products.

Work at Illumine is breakthrough, innovative & challenging. Apply only if you seek challenge (not comfort & convenience) and are committed to making a real difference through your work.

About Us

Illumine is a purpose-based organization committed to nation-building. Our multidisciplinary team collaborates closely with government/ corporate/ educational institutions to unleash their people's potential and enable the collectives to find their own solutions. Our Large-Scale Interventions lead to positive and sustainable impacts on the ground.

Over the last 20 years, Illumine has designed, developed & deployed such interventions across some of the leading businesses (SBI, Tata Steel, Asian Paints, BPCL, Aditya Birla Capital, etc.), Educational institutions (Gujarat Technological University, Biju Patnaik University, IIT Delhi, 5000 CBSE schools, etc.) impacting ~42 lakh people across India.

Recent collaborations with the Capacity Building Commission, Govt. of India have led to cognitive transformation projects with the Indian Railways (for 1 lakh citizen-facing employees), Ministry of Home Affairs, and National Police Academy (for police persons in Union Territories & Delhi). There are more such prestigious projects in the pipeline that you can be a part of.

To learn more about Illumine

1. Visit our websites: www.illumine.in | https://illuminefoundation.org/
2. Explore our ideas: https://youtube.com/illuminelabs
3. The philosophy that drives our work: https://srinivasv.com/

About the role

• Manage new products and features, improve existing products and features.
• Customer obsession & talking to customers on a regular basis.
• Hard core prioritisation on what is most important for users.
• Clear decision making in ambiguous situations using data & connecting the dots.
• Partner with engineering & design to ship great products & features

Qualifications and Experience

• 3-5 years managing cross disciplinary products at scale as a product manager
• Strong passion for Privacy. Although no previous experience in this domain is required and mentorship will be provided, you must be willing to become a deep expert in this field.
• Computer Engineering or Software Engineering background with the ability to parse various layers of a software stack (to understand its implications on Privacy)
• A history of building and cultivating lasting cross-functional partnerships with both internal and external groups across Engineering, Product, Security, and Legal
• You are a strategic problem solver and valued collaborator; you are just as comfortable strategizing and leading as you are diving into the details of product work when circumstances require it.
• An entrepreneurial mentality and are flexible, self-motivated, dedicated, and hard-working. You actively recognise needs, resolve problems, anticipate issues, and develop solutions.

Our client is the world’s largest media investment company and are a part of WPP. In fact, they are responsible for one in every three ads you see globally. We are currently looking for a Senior Software Engineer to join us. In this role, you will be responsible for coding/implementing of custom marketing applications that Tech COE builds for its customer and managing a small team of developers.

What your day job looks like:

• Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics
• Develop data extraction and manipulation code based on business rules
• Develop automated and manual test cases for the code written
• Design and construct data store and procedures for their maintenance
• Perform data extract, transform, and load activities from several data sources.
• Develop and maintain strong relationships with stakeholders
• Write high quality code as per prescribed standards.
• Participate in internal projects as required

 
Minimum qualifications:

• B. Tech./MCA or equivalent preferred
• Excellent 3 years Hand on experience on Big data, ETL Development, Data Processing.

    What you’ll bring:

• Strong experience in working with Snowflake, SQL, PHP/Python.
• Strong Experience in writing complex SQLs
• Good Communication skills
• Good experience of working with any BI tool like Tableau, Power BI.
• Sqoop, Spark, EMR, Hadoop/Hive are good to have.

You are the superman, who is supposed to rescue the company and bring business to the company. Generating leads by tracking prospective clients and fixing appointments and then giving proper presentations to the client. 

Job description:

• Identify new business opportunities and turn them into a closed deals.
• Develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management.
• Consistently achieve quarterly and annual sales targets.
• Responsible for overall sales strategies and generating positive business outcomes for customers, who often have complex environments.
• Articulate and evangelize the vision and positioning for the SaaS solution to prospects.
• Develop a deep understanding of both the customers and competitive landscape, enabling a business dialogue to be conducted with C-level contacts and their teams.
• Drive creative business development activities to penetrate white space accounts.
• Develop and maintain relationships with existing and new contacts. 

What Position Demands: 

• Ability to generate new leads, draft proposals and make convincing presentations.
• Possess a Master's in Sales / Business or related discipline.
• Min. 3 years experience within a B2B sales role.
• Comfortable working in the US shift (6 PM to 4:30 AM).
• Experience with International Clientele preferred.  
• Experience with SaaS products would be an advantage.
• Experience working across geographies and are comfortable dealing with small and medium businesses as your target client network.
• A prior network of clients in this area would be an advantage.
• Possess excellent interpersonal as well as written and verbal communication skills.
• Extremely critical about activity and revenue targets and every action of yours is focussed on achieving them.
• You are a driven individual who can operate with minimal training and can start working with full force from day one.

• Ability to design and develop database architectures
• Expert working knowledge and experience of DBMS
• Ability to write complex T-SQL queries
• Expert knowledge of Azure Data Factory (ADF)
• Ability to create and manage SSIS packages while managing a full ETL lifecycle
• Proficiency in data cleansing and reconciliation
• Ability to assist others in topics related to data management
• Ability to quickly investigate and troubleshoot any data/database issues
• Expert knowledge in MS SQL Database Server administration, performance tuning and maintenance experience.

• Ability to work with end-users and project teams to analyze, document and create workflow processes
• Knowledge of SSRS (SQL Server Reporting Services)
• Attention to detail, critical thinking and problem solving skills.
• Excellent verbal/written communication skills and be a good team player.
• Azure SQL knowledge (SQL-as-a-service)
• Understanding of Agile Methodology.
• Working knowledge of Git.

Could Have

• DevOps knowledge (Infrastructure-as-a-code)
• Powershell scripting language
• Monitoring tools like Nagios, Azure tools.

• Experience in developing modern web applications using React and Redux.
• Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model
• Good understanding of Database schema, design, optimization, scalability.
• Great communication skills, strong work ethic.
• Ownership of the product from start to finish.
• Ability to learn new technologies quickly.

• Experience with AWS
• Expert level understanding of the HTML DOM and underlying event model
• Prior Open source contributions
• Experience building responsive design.