
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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- Collaborate with cross-functional teams to define software requirements and design specifications
- Conduct code reviews and provide constructive feedback to team members
- Troubleshoot and debug software issues, identify root causes, and implement effective solutions
- Contribute to the design and architecture of software systems
- Perform unit testing and integration testing to ensure software quality and reliability
- Keep up-to-date with the latest trends and best practices in software development
- Create and maintain detailed technical documentation for system designs, processes, and applications
- Mentor junior developers and provide technical guidance to ensure the delivery of high-quality solutions.
What you will need to thrive:
- Bachelor's degree in Computer Science or a related field
- 3+ years of Proven experience as a Python Engineer or similar role
- Strong understanding of relational databases like MySQL and NoSQL
- Experience with software development methodologies and best practices
- Solid knowledge of relational databases and SQL
- Exposure to front-end technologies such as JavaScript and React
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- Proven experience in mentoring junior developers and fostering a culture of continuous learning.
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🌐 Job Title: Senior Azure Developer
🏢 Department: Digital Engineering
📍 Location: Pune (Work from Office)
📄 Job Type: Full-time
💼 Experience Required: 5+ years
💰 Compensation: Best in the industry
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- Collaborate with business analysts and end users to define system requirements.
- Work with QA teams to ensure solution integrity and functionality.
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- Provide technical mentoring and training to peers and junior developers.
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- Minimum 2 years of hands-on development experience in:
- Azure Logic Apps
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- Azure Web/API Apps
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- Minimum 2 years’ experience in enterprise software development using .NET stack:
- REST APIs
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- Familiarity with security best practices (e.g., OWASP).
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About the role
- Manage new products and features, improve existing products and features.
- Customer obsession & talking to customers on a regular basis.
- Hard core prioritisation on what is most important for users.
- Clear decision making in ambiguous situations using data & connecting the dots.
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- 3-5 years managing cross disciplinary products at scale as a product manager
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-Ensuring the punctuality of trainers and classes
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-A Bachelor’s degree
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-Passion for fitness and healthy living
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-Positive attitude
-Ability to resolve conflict
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Providing consistent great customer experience creates long-lasting relationships with our users &
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You get an end-to-end view of a business or product. You will play an active role in interacting with
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enable you to transition into roles where you can lead one or more of these charters.
Website: https://www.cult.fit/
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If you always thought of yourself as entrepreneurial, customer-obsessed, results-oriented, strategic yet execution focused, hungry and passionate about technology, we have a dream opportunity to back yourself up.
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Screen resumes and job application forms.
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Job Description:
- Create email marketing campaigns to promote products or services.
- Ensure marketing message is conveyed clearly and delivered properly to prospects.
- To fix bad domain reputation, IP reputation
- Knowledge of Spam rate, resolving any impromptu issue related to the backend of email marketing
- Follow up on interested respondents.
- Purge non-deliverable email addresses and opt-outs.
- Track and analyze direct and interactive marketing campaigns.
- Use statistical analysis and reports to create campaigns.
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- Build creative, messaging, and content for campaigns using email and automated marketing
Required Candidate Profile:
- Minimum 1 year of experience in Email marketing, bulk emailing & email campaigns.
- Should have experience in generating leads through email marketing, Data mining, and database development using different tools.
- Should have knowledge of lead data extraction from search engines and other lead portals.


• Javascript, Angular 2.0, React, React Native, Angular Ionic (optional), JQuery, MYSQL,
MongoDB, Firebase.
• Comfortable with REST API development using Java or python.
• Exposure to Artificial Intelligence / Machine Learning concepts will be a plus.

