
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Social Media Account Manager
Experience Level: 2+ years in Agency set-up
Location: Bangalore, On-site
Job Overview:
We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.
Job Description:
● Create campaign strategies and monitor the execution to achieve the brand objectives.
● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.
● Develop, implement and manage a brand's social media strategy on a monthly basis.
● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.
● Measure the success of every social media campaign, as per required metrics.
● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.
● Communicate with industry professionals and 3rd party vendors if and when required.
● Provide constructive feedback to the team(copy & design) to achieve desired results.
Requirements:
● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
● 2+ years of proven experience in social media management within a client-based agency or related environment.
● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.
● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.
● Profound understanding of social media platforms, algorithms, content formats, and best practices.
● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).
Role Overview
The Hydrologist / Drainage Planning Expert will lead hydrological, hydraulic, and drainage design
tasks across infrastructure, transportation, water resources, and urban development projects. The
role involves rainfall-runoff analysis, watershed delineation, hydraulic modelling, flood-risk evaluation,
stormwater drainage design, and integration of survey and geospatial datasets such as LiDAR, drone
imagery, DEMs, and topographic survey data. The candidate will collaborate with multidisciplinary
teams and prepare technical reports, drawings, and engineering-ready deliverables.
Key Responsibilities
• Conduct rainfall-runoff analysis using standard hydrological methods.
• Perform catchment delineation, infiltration assessment, and runoff estimation.
• Analyse rainfall, discharge, and historical flood data.
• Develop hydraulic models using HEC-RAS, HEC-HMS, SWMM, or equivalent tools.
• Design stormwater drainage systems including channels, culverts, and outfall structures.
• Prepare GL–IL sheets, drainage profiles, and hydraulic gradient calculations.
• Integrate survey datasets such as LiDAR, DEMs, and drone orthomosaics.
• Identify drainage bottlenecks and propose mitigation measures.
• Prepare hydrology reports, calculations, drawings, and GIS layers.
• Coordinate with GIS, CAD, LiDAR, Survey, and engineering teams.
• Conduct field visits for drainage assessment and validation.
Key Performance Indicators (KPI)
• Accuracy of hydrological and hydraulic calculations.
• Quality and completeness of drainage design deliverables.
• Timely submission of reports and drawings.
• Reduction of rework and improved dataset integration.
• Client acceptance of deliverables with minimal revisions.
• Effective interdisciplinary communication and coordination.
Skills & Competencies
• Strong understanding of hydrology, surface water drainage, and hydraulics.
• Knowledge of modelling tools such as HEC-RAS, HEC-HMS, SWMM, or MIKE.
• Proficiency in GIS tools (ArcGIS/QGIS) for terrain and watershed analysis.
• Ability to interpret LiDAR point clouds, DEMs, and topographic data.
• Familiarity with AutoCAD/Civil 3D for drainage drawings.
• Strong analytical, problem-solving, and documentation skills.
• Good communication and technical writing abilities.
Educational Qualifications
• M.Tech/M.Sc in Hydrology, Water Resources, Civil Engineering, or Environmental Engineering.
• B.Tech (Civil) with strong hydrology knowledge may also apply.
• Training/certifications in hydraulic modelling tools preferred.
Experience Requirements
• 3 to 12 years of experience in hydrology, drainage planning, stormwater modelling, or water
resource engineering.
• Experience integrating LiDAR/drone-based datasets is an added advantage.
Location: [ “Remote”]
Duration: 3 Months
Stipend: ₹5,000 – ₹7,000 per month
Internship Type: Remote
About the Role
We are looking for a motivated and enthusiastic HR Intern to join our Human Resources team. This internship will give you hands-on experience in various HR functions, including recruitment, employee engagement, onboarding, and HR operations.
You’ll work closely with the HR team to understand day-to-day HR processes and develop practical industry knowledge.
Key Responsibilities
- Assist in recruitment & selection: sourcing, screening resumes, and scheduling interviews
- Support employee onboarding and documentation
- Maintain and update HR databases and employee records
- Assist in preparing HR-related reports and Excel sheets
- Coordinate employee engagement activities and surveys
- Help with attendance, leave management, and payroll support
- Contribute to social media hiring and employer branding initiatives
- Perform other HR-related administrative tasks as assigned
Required Skills
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic knowledge of MS Office (Word, Excel, PowerPoint)
- Interest in learning HR operations, recruitment, and employee engagement
- Ability to maintain confidentiality and professionalism
Eligibility
- Students / Recent graduates in HR, Management, or related fields
- Available for a 3-month full-time internship
- Immediate joiners preferred
Perks & Benefits
- Internship Certificate
- Letter of Recommendation (based on performance)
- Hands-on exposure to end-to-end HR functions
- Opportunity for a full-time offer after completion
Wissen Technology is hiring for Data Engineer
About Wissen Technology:At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.
Job Summary:Wissen Technology is hiring a Data Engineer with a strong background in Python, data engineering, and workflow optimization. The ideal candidate will have experience with Delta Tables, Parquet, and be proficient in Pandas and PySpark.
Experience:7+ years
Location:Pune, Mumbai, Bangalore
Mode of Work:Hybrid
Key Responsibilities:
- Develop and maintain data pipelines using Python (Pandas, PySpark).
- Optimize data workflows and ensure efficient data processing.
- Work with Delta Tables and Parquet for data storage and management.
- Collaborate with cross-functional teams to understand data requirements and deliver solutions.
- Ensure data quality and integrity throughout the data lifecycle.
- Implement best practices for data engineering and workflow optimization.
Qualifications and Required Skills:
- Proficiency in Python, specifically with Pandas and PySpark.
- Strong experience in data engineering and workflow optimization.
- Knowledge of Delta Tables and Parquet.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong communication skills.
Good to Have Skills:
- Experience with Databricks.
- Knowledge of Apache Spark, DBT, and Airflow.
- Advanced Pandas optimizations.
- Familiarity with PyTest/DBT testing frameworks.
Wissen Sites:
- Website: http://www.wissen.com
- LinkedIn: https://www.linkedin.com/company/wissen-technology
- Wissen Leadership: https://www.wissen.com/company/leadership-team/
- Wissen Live: https://www.linkedin.com/company/wissen-technology/posts/feedView=All
- Wissen Thought Leadership: https://www.wissen.com/articles/
Wissen | Driving Digital Transformation
A technology consultancy that drives digital innovation by connecting strategy and execution, helping global clients to strengthen their core technology.
Company aims to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Company is bridging the gap between dreams and
competence, by enabling students to realise their full potential and introduce them to science, coding and AI, through the lens of math.
Job Description
● Experience in UI development using React JS
● In depth knowledge of JavaScript, CSS, HTML and front-end languages
● Excellent front-end coding skills, and a good understanding of progressive applications
● Strong knowledge of UI design principles, patterns, and best practices
● Experience working with JavaScript and Typescript, React, Redux, RxJS, Yarn
● Experience in test driven development using modern source control and continuous integration
Responsibilities
● Design, develop, test, deploy and maintain software
● Delivering high quality and well-structured code
● Manage individual project priorities and deadlines
● Participate in enhancing tools and processes
● Participate in production observance and technical incident management
● Ability to quickly learn and adapt to keep up in a fast-paced environment
Role: Sales Executive / Business Development Executive
To sell digital transformation solutions to corporates.
Responsibilities
To achieve targets
Identify and expand business to corporates.
Learn new technologies, understand, and position the same to corporates.
Account mapping and relationship building
Qualifications / Skills
Any Management studies
Other Competence
Selling skills
Negotiating skills
Good communication skills
Expert at turning designs into efficient, usable interfaces using
HTML/CSS/JavaScript
Expert with responsive design/development and mobile-web best practices
Expertise in PHP development with WordPress, Shopify
Expertise in integrations using the REST platform
Experience with CMS plugin and theme development
Experience with cross-browser testing
Experience with My SQL
Pluses – Knowledge of Angular, Node JS and Reactjs
Working knowledge of Agile methodologies and sprints
Integration of user-facing elements developed by front-end developers
Build efficient, testable, and reusable PHP modules.
Ability to project manage.
Good problem-solving skills.
Work from office only.
NOTE:- WE ARE LOOKING FOR AN IMMEDIATE JOINER.
Roles & Responsibilities:
1. Develop end-to-end Salesforce solutions using primarily Configuration and Customization where needed (APEX Class, Triggers, Visualforce pages, Lightning Web components etc.)
2. Automate business processes using Salesforce automation tools, such as Formulas, Flow, Assignment Rules, Approval processes and email Alerts.
3. Build integrations between Salesforce and external applications using Mulesoft, REST, SOAP APIs, oAuth and Single Sign-On, etc.
4. Participate in daily scrum meetings, analyze assign user stories, identify/resolve gaps in functional user stories/business requirements. 5. Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.
6. Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage.
7. Demo enhancements and features to business stakeholders
8. Ability to effectively debug and resolve issues and/or defects which may be reported because of faults in the production system. Experience:
1. 5+ years of experience with Salesforce Lightning, Apex, & Development experience with Experience Cloud & Service Cloud
2. 5+ years of experience utilizing source control on a Salesforce project.
3. 5+ years of experience with advanced Salesforce.com development tools and techniques (APEX Class, Triggers, Visualforce pages, Lightning Web components etc.)
4. Experience developing robust test classes and ensuring code coverage within Salesforce.
5. Experience using Salesforce's standard development tooling, including the Salesforce CLI, Data Loader, VS Code + Salesforce Extension Pac
- The ABAP consultant is expected to help with queries relating to Reports, interfaces, enhancements, ALE/IDOC, Conversions, forms, Adobe forms, ABAP workflow, proxies etc.
- Knowledge in Readsoft OCR & its connectivity with Cockpit, BADI, BAPI, Data Dictionary, SAP Script, OOPS, Debugging, LSMW, Workflow
- Familiar with Procure to Pay Process and SAP transport process including Charm
- Knowledge of any core functional module of SAP & linkages in ABAP and Ariba to SAP integration will be an added advantage
Key Accountabilities :
- Provide technical and operational expertise to meet business process and application requirements for Readsoft Cockpit/ABAP
- Provide support of Incident Management in Readsoft Cockpit/ABAP and ensure timely resolution of incidents
- Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution for ABAP tickets
- Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available for Readsoft Cockpit/ABAP tickets
- Provide appropriate assessment of Kofax notes, SAP OSS notes with regard to relevance for ABAP Operations & application process knowledge and capability
- Ability to work in a team and in multi-geography client support environment
Produce high-quality code and experience with security implementations Identifying application security risks and Implementing security patches procedures.
Stronghold on MongoDB and experience on other No SQL databases.
Experience with Graph, Payment Gateway, Node.js process management and web sockets like socket.io
Experience on Integration of multiple data sources and databases into one system.
Must have good knowledge of Object-Oriented JavaScript, ES6, or Typescript.
Good knowledge of coding standards, design patterns, unit testing.
Stronghold on Data Structures and Algorithms.
Expertise in building scalable & reliable systems.
Good Experience in working with technologies like AWS.
Strong problem solving and analytical skills.
Able to architect large software from scratch.
Strong problem solving and analytical skills.
Able to architect large software from scratch.











