Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a fully working playbook that you can execute upon, Zenskar is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch and scaling the existing playbook, we would love to hear from you
You will directly work with the founders.
Outbound sales is a critical to generating meetings with qualified prospects. You will lay the foundation for and execute upon our outbound sales strategy.
The primary objective is to generate leads and setup meetings with qualified prospects by optimizing our outbound sales machinery - iterating on channels, messaging, ICP (ideal customer profile), tooling etc.
We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .
We work on several technologies and have training internship on following tech stack :-
1) For Mobile app development ( Android /IOS/ Flutter )
2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )
3) For frontend web design and development : React .JS
4) For Backend web development ( php CodeIgniter / node.js / Java springboot)
5) for SEO/SMM/Digital Marketing / Manual testing
**
For more enquiry and detail discussion you may reach our HR Number
Company Name : Logical Soft Tech Pvt Ltd
Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)
Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Please call on given HR number if any queries or for detail discussion
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience:
- Minimum 3-5 years of experience in software development.
- Experience with NEWGENOne and SnapLogic platforms would be a plus.
- Strong background in .Net and Java development.
- Technical Skills:
- Expertise in developing and managing iPaaS integrations.
- Solid understanding of web services, APIs, and data integration techniques.
- Knowledge of SQL and database management.
- Analytical Skills: Exceptional logical thinking and problem-solving skills.
- Soft Skills:
- Strong communication and interpersonal skills.
- Ability to work effectively in a collaborative team environment.
- Solution-oriented mindset with a proactive approach to addressing challenges.
- Certifications: Relevant certifications in BPM, iPaaS, .Net, or Java are a plus.
Preferred Qualifications:
- Familiarity with Agile/Scrum methodologies.
Knowledge of additional programming languages and frameworks
Role and Responsibility – Relationship Manager
• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and
interactive communication.
• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service
Education- Any Under Graduate and Post Graduate.
About Training- Training will be provided for initial few days for an employee to understand end to
end process.
Qualification / Education and other Requirements:
• Education Bachelors
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi (mandatory),
Kannada/Tamil/Marathi/Telugu (optional)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam and good speed Internet connection is a must
Responsibilities:
-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.
- Ensure the smooth functioning of facilities, services, and amenities provided to members.
- Handle member inquiries and resolve operational issues promptly.
- Collaborate with the community team to create a positive and productive workspace environment.
- Oversee facility maintenance and coordinate with vendors.
- Assist in budget management and cost control.
- Implement operational policies and procedures.
- Maintain high levels of member satisfaction through exceptional service delivery.
- Support and contribute to community-building efforts within the WORKIE space.
Requirements:
- Hands on Experience on OneStream or Hyperion Planning/Essbase Applications.
- Implementation experience including Building application, modules, writing Business rules is must
- Must have Vb.net scripting experience or Essbase Calculation expertise is mandatory
- Hyperion Planning & Essbase is plus
- Cloud experience is preferred (Azure, GCP)
- Hands on Experience with SQL Server and RDBMS systems
- Understanding of Finance Business Functions (Budgeting, Forecasting), Financial Reporting
JavascriptLocation: Pune, Maharashtra, India
We at FlytBase are looking for passionate and hardworking Software QA Automation Engineers to join our rapidly growing team. As a Software QA Automation Engineer, you will be responsible for the planning and implementation of tests that prove the functional and non-functional requirements of the system.
Role and Responsibilities:
- Designing and developing test automation scripts for a MEAN stack application.
- Using test automation guidelines.
- Testing and proving that the software meets major architectural requirements.
- Proving for scalability and performance of a software.
- Ensuring the quality of the system as a whole.
- Supporting the development team and software engineers during the development and testing phase.
- Build tools and frameworks to aid continuous delivery, deployment and debugging.
- Prepare defect reports and report test progress.
Qualifications and Requirements:
- At Least 2 years of experience in Automation Testing or similar role for MEAN stack application
- Experience with Jasmine, Karma, Protractor or similar end-to-end testing tool.
- Excellent knowledge in testing skills (design test plan and test strategy, writing and executing test cases, opening bugs, verifying bugs etc)
- A team player, fast learner with good interpersonal, verbal and written communication skills.
Good to have:
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What Will I Earn?
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment with FlytBase’s long-term business strategy.
Perks:- Fast-paced Startup culture
- Hacker mode environment
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- Professional autonomy
- Strong meritocracy
- Zero bureaucracy
- Company-wide sense of purpose
- Flexible work hours
- Informal dress code
1. Write, maintain, update content for the official blog of Naukri
2. Proofread content written by other content writers.
3. Hire freelance content writers
4. Build creative and professional content for emailers, taglines, marketing, etc.
5. Have basic understanding of SEO
Skill(s) required: Blogging, Creative Writing, English Proficiency (Spoken) and English Proficiency (Written), SEO
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon