Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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Candidate should have laptop and bike and also have knowledge about B2B sales. Need a candidate who have good convincing skills so that he can make sales easily also male candidates are preferred.
Roles & Responsibilities:
Job Description:
- Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
Responsibilities: - An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
- Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
- Generate incremental revenue from the existing customers by up-selling additional products and services
- Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
- Maintain exceptional level of service quality through CSAT(Customer satisfaction)
- Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
- Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
Requirements:
• Graduation is a must for this role
• Should have excellent communication and presentation skills
• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions
• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales
• Should have the skills to engage a customer and seek more areas of revenue
realization(value selling Vs. Transaction selling)
• Preferred experience in North American sales/support process and understanding the nuances of selling in this region
• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time
• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus
• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired
• Should be willing to work in all Geos: NA, APAC and EMEA
• Should have a minimum typing speed of 40 words per minute for Chat
● Coordinate with multiple developers and product team to communicate our technical
requirements, drive schedules and review and help build test plans that test end-to-end
functionality, always seeking to avoid defects or find them at the earliest stage possible
● Design, execute and automate tests of front end applications and back-end software
● Test systems at the user level, both manually and with automated tools
● Able to understand software internals, debug problems using log files, and write
automated tests with scripts and/or user-level automated tools
● Test applications in different platforms like Web,MWeb, Mobile, Tablet, etc.,
Required Qualifications:
● 2+ year of experience working as a Quality Assurance Engineer
● Experience in manual testing
● Experience in automation testing
● Bachelor's in CS or related field
● Working knowledge of python
● Should have exposure to API testing using tools such as POSTMAN
● Experience with Selenium or equivalent tools is a plus
● Ability to write test plans and test strategy documents
● Ability to understand functional/technical specifications and analyze data
● Good communication skills, organizational and problem solving skills with great
attention to detail, including the ability to track multiple test executions simultaneously
and synthesize the results
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)- Experience in .Net Core, MVC framework, WebAPI
- Deep understanding of programming principles and OOPS concepts.
- Strong Coding Discipline
- Comprehensive knowledge on Good Practices, Coding guidelines, General Programming Paradigms
- Excellent verbal communication skills and good interpersonal skills.
- Good experience in Error handling & debugging techniques
- Strong Logical, analytical & problem solving skills
- Ability to build well maintained libraries & tools based on the business needs
- Experience in mentoring the teams and helping them
- Azure / AWS DevOps knowledge is desirable but not a must.
AngularJS (1.x)Angular (2+)HTML/CSS
SASS1) Experience in developing Web Applications with Angular / React JS
2) Hands on Knowledge on AWS/Azure Cloud Services
3) Proficiency with HTML5, CSS3, SAAS, Javascript (ES6), JQuery, TypeScript, and Responsive UI Frameworks with Strong UI Designing skills. (Eg. Boostrap, React JS, Angular JS..etc).
4) Familiarity on backend & Database - Node.js, Express.js and MongoDB.
5) Expertise in using Angular JS directives, Controllers, Filters, Services, Templets, Events and Injectors.
6) Expertise in using React JS components, Forms, Events, Keys, Router, Animations and Flux concept.
7) Involved in write application level code to interact with APIs, Web Services using AJAX, JSON and XML.
8) Strong debugging and problem-solving skills.
9) Experience with popular React.js workflows (such as Flux or Redux).
10) Proficient understanding code versioning tools such as GIT Repository.
11) Utilize Jasmine, Karma, Gulp, Grunt and NPM to build and test applications.
12) Ability to understand business requirements and translate them into technical requirements.
13) Candidate must be self learner and hard worker with good communication skills
Required Candidate profile
We are looking for a skilled angular developer to join our front-end development team. you should have in-depth knowledge of JavaScript and React/Angularjs concepts, excellent front-end coding skills, and be able to design and build modern user interface components to enhance application performance.
.NET• Job Location:- Opp. Sola over bridge, Ahmedabad and Prahladnagar, Ahmedabad
• Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
• Desired Skills:- .Net 4.5 and later, Asp.Net MVC, C#, Java script, JQuery, CSS3, Web API, ANGULAR JS, .Net Core, Sql Server, Mysql, Entity Framework
• Experience:- 01yrs to 04yrs
• Number of Vacancy:- 04
• 5 Days working
Roles & Responsibility:-
• Producing clean, efficient code based on specifications.
• Fixing and improving existing software.
• Integrate software components and third-party programs.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Gather and evaluate user feedback.
• Recommend and execute improvements.
• Create technical documentation for reference and reporting
Job Requirement:-
• Must have good experience on Asp.Net, MCV, C#, Java script, Jquery etc.
• Experience with software design and development in a test-driven environment.
• Knowledge of coding languages (e.g. C#,VB, JavaScript) and frameworks/systems (e.g. AngularJS, Git).
• Experience with databases and Object-Relational Mapping (ORM).
• Ability to learn new languages and technologies.
• Excellent communication skills.
Experience: 6+ years
Location: Pune
Lead/support implementation of core cloud components and document critical design and configuration details to support enterprise cloud initiatives. The Cloud Infrastructure Lead will be primarily responsible for utilizing technical skills to coordinate enhancements and deployment efforts and to provide insight and recommendations for implementing client solutions. Leads will work closely with Customer, Cloud Architect, other Cloud teams and other functions.
Job Requirements:
- Experience in Cloud Foundation setup from the hierarchy of Organization to individual services
- Experience in Cloud Virtual Network, VPN Gateways, Tunneling, Cloud Load Balancing, Cloud Interconnect, Cloud DNS
- Experience working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms)
- Experience working with Identity and access management (MFA, SSO, AD Connect, App Registrations, Service Principals)
- Familiarity with standard IT security practices such as encryption, certificates and key management.
- Experience in Deploying and maintaining Applications on Kubernetes
- Must have worked on one or more configuration tools such an Terraform, Ansible, PowerShell DSC
- Experience on Cloud Storage services including MS SQL DB, Tables, Files etc
- Experience on Cloud Monitoring and Alerts mechanism
- Well versed with Governance and Cloud best practices for Security and Cost optimization
- Experience in one or more of the following: Shell scripting, PowerShell, Python or Ruby.
- Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, system calls) or networking (e.g., TCP/IP, routing, network topologies and hardware, SDN)
- Should have strong knowledge of Cloud billing and understand costing of different cloud services
- Prior professional experience in IT Strategy, IT Business Management, Cloud & Infrastructure, or Systems Engineering
Preferred
- Compute: Infrastructure, Platform Sizing, Consolidation, Tiered and Virtualized Storage, Automated Provisioning, Rationalization, Infrastructure Cost Reduction, Thin Provisioning
- Experience with Operating systems and Software
- Sound background with Networking and Security
- Experience with Open Source: Sizing and Performance Analyses, Selection and Implementation, Platform Design and Selection
- Experience with Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery, Data Center support
About Us!
A global Leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.
We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.
Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.
We have our own products!
Eagle – Data warehouse Assessment & Migration Planning Product
Raven – Automated Workload Conversion Product
Pelican - Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.
Why join us!
Datametica is a place to innovate, bring new ideas to live and learn new things. We believe in building a culture of innovation, growth and belonging. Our people and their dedication over these years are the key factors in achieving our success.
Benefits we Provide!
Working with Highly Technical and Passionate, mission-driven people
Subsidized Meals & Snacks
Flexible Schedule
Approachable leadership
Access to various learning tools and programs
Pet Friendly
Certification Reimbursement Policy
Check out more about us on our website below!
www.datametica.com
RustWe are looking for a Blockchain Developer who has around 2-3 years of experience, and has past experience with working on blockchain-based systems and scenarios. The ideal candidate would be someone who understands the concepts of Blockchain technology and having working experience on Rust and Solana.
-
Desire to work in a startup environment, fun@work culture and able to self-manage.
-
In Depth understanding of at-least two blockchain network like Rust, Substrate, Polkadot Solana, Hedera Hashgraph, Tezos, BlockApps, Algorand, Corda, Lambda, Cargo etc
-
Familiarity with basic cryptography to understand the essentials of blockchain systems.
-
Hands on in Rust
-
Designing and writing well-structured APIs in Node.js and MongoDb to connect to Blockchain infrastructure
-
Staying up to date with new developments and news in integrated chains.
-
Past experience with Wallets or Crypto Exchanges would be a major plus.
-
Experience with third-party libraries and APIs.
-
Experience working in an agile development process.
-
Documenting architecture and guidelines.
-
Be proficient in using version control and continuous integration, with tools such as Gitlab, Git and Jenkins.
-
Write clear, maintainable and testable code that you are proud of.
-
Attend training and education where necessary to up-skill themselves.
-
Experience in writing smart contracts for large-scale production blockchain applications.
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Cross-team contribution whenever required.
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Familiarity with basic cryptography.
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Should have a deep understanding of the blockchain and cryptocurrency space and smart contract systems, specifically having a deep understanding of Rust.
Java
Scala
C++Role- Software Development Engineer-2
As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.
Top Skills
You write high quality, maintainable, and robust code, often in Java or C++ or C#
You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
Roles & Responsibilities
You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
Skills & Experience
Bachelors or Masters in Computer Science or relevant technical field.
Experience in software development and full product life-cycle.
Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
The incumbent will be entitled to the following responsibilities:
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
- Help define and refine user personas.
- Present and communicate insights in order to help shape long-term product strategy.
- Create use cases and flow diagrams, and define information hierarchies.
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
- Design and prototype elegant interactive solutions.
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
- Collaborate with front-end developers to translate design appropriately.
- Provide support by participating in creative decision-making.
Requirements:
- Understanding of interaction design principles.
- A user-centric mindset.
- Attention to detail.
- Creative & analytical problem-solving approach, articulative, and rational.
- Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
- 3 to 4 years of experience as a UI-UX Designer or a similar role.
- Bachelor's, associate's, or relevant program degree in design or art-related field.
- Portfolio of high-quality work and project samples.
- Mastery of foundational design concepts and visual principles, especially for the digital world.
- Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.
Location: Remote.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon