Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
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Position: IT Sales Manager
Academic Background: B com/ BA / B. Tech. (Electronics/ IT) / MBA or an equivalent recognized diploma in IT engineering
Experience: 6+Years
Technical Domain Knowledge:
- Exposure/ Information/ Comfort on IT.
- New technologies, vendors, and competitors operating in the vertical
- Cutting-edge sales and customer relationship management concepts across segments.
Professional skills (Functional):
- Customer Focus
- Account Mapping
- Customer needs understanding
- Persuasion & Negotiation skills
- Relationship Management
- Customer Retention
- Service focus
osition: Team *Leader
Shift Timing: 10 AM to 7PM
Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - https://www.jnjservices.co.in
Location: Vijayawada, Andra Pradesh
Language: English & Hindi
Salary: according to your previous experience and market standards
We are looking for a result-driven Team Leader to be responsible for monitoring and
supervising a team of consultants to achieve the organization’s objectives and increase
sales. You will be responsible for providing guidance, instruction, training, and leadership
skills to inspire the team to perform at their optimum. You should create a cohesive team
that works efficiently together to maximize the sales team's potential.
Requirements:
• A bachelor's or associate's degree in marketing, sales, or a related field may be
advantageous.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awarenes
Roles and Responsibilities
- Utilize your professional software development experience to write clean, maintainable, and efficient code in Ruby on Rails
- Ensure the code you write is defect-free and meets our product requirements
- Demonstrate strong debugging skills to identify and resolve issues promptly
- Collaborate with cross-functional teams to design, develop, and implement new features and enhancements
- Contribute to the planning and execution of CI/CD pipelines using tools like GitHub Actions
- Operate with minimal technical guidance, demonstrating your ability to take ownership of projects and deliver results
Requirement
- 10+ years of professional software development experience with Ruby on Rails
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)
- Deep understanding of software development best practices, design patterns and architecture of any Rails application Familiarity with CI/CD pipelines, Git, and GitHub
- Exceptional problem-solving and debugging skills
- Ability to work effectively in a collaborative team environment
- Strong communication skills
- Self-motivated and able to work independently with minimal supervision
- Immediate joiners are preferred
- HIL testing with dSPACE, Software in loop validations
- Vector tools (CANape & CANalyzer)
- Service tools like ET, EST, EDT, and other tools including CADetWIN, CAT ET, Forcast, ESP.
- Knowledge and experience in protocols including J1939, CAN, CDL (Internal) and Ethernet
- Understanding and Hands-on experience with HIL hardware/harness
- Automation logics, Python, CCAT scripting, Simulators, Control and Automation desk
Experience, responsibilities, expectations from role:
- 3-4 years of Validation or Automation Experience.
- Ability to work in a product development organization with strong focus on Quality and delivery as per commitment to customers.
- Passion to delve into complex existing code, product modules and come up with the optimal solution for the problem at hand.
- Willingness to be flexible and stretch when there are critical needs within the organization.
- Excellent communication and team working skills which is expected among a global team set up.
- Develop the Test plans, validate the Features.
- Perform Regression, Mandatory & Change specific validation.
- Investigate and Support DSN team on the issues reported from the customers in the field.
- Able write the Python Scripts by looking into the Test plans.
- Acquaintance of CANape, CANalyzer Tools, MRET test setup’s
- Excellent Communication Skills.
- Working knowledge of React libraries such as Redux, Redux Thunk, Redux Saga, Redux Forms, Immutable etc.
- Highly proficient in JavaScript and ReactJs
- Good understanding of design libraries such as Material, Ant and Semantics etc.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Sound knowledge of Testing frameworks such as Jest, Enzyme, Mocha, Protector etc.
- Experience of writing unit, integration and E2E tests.
- Experience of integrating third party APIs.
- Good understanding of code versioning tools, such as Git.
- Be proficient in server-side development and optimization of data, including database creation and management and debugging
- Integrate data from various back-end services and databases
- Create and maintain software documentation
- Create user-friendly and intuitive interfaces
- Create and analyze reliable and secure back-end functionality
- Maintain, expand, and scale our website
- Remain knowledgeable of emerging technologies/industry trends and apply them into operations and activities
- Collaborate with front-end developers and web designers to match visual design intent
- Bachelor of Engineering/Technology in computer science, software engineering, programming, or equivalent
- Proficiency with languages such as Python, Golang, and Javascript (Node.js, Vue.js)
- Proficiency with MongoDB and MySQL
- Understanding of object-oriented programming
- Experience with the design and implementation of APIs
- Understanding of code versioning and management with Git
- Understanding of code deployment tools such as Jenkins, Capistrano, and ElectricFlow
- Track record of successfully managing multiple company or customer websites
- Excellent time-management and communication skills
Skills
- Have published at least one original React JS Application.
- Experience with third-party libraries and APIs
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
Roles
Should be able to single-handedly build performant mobile apps on the React JS platform. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Build pixel-perfect, buttery smooth UIs across web platforms.
- Leverage APIs for deep integrations with web platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Writing application interface codes using JavaScript following react.js workflows.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
Strong written communications especially related to articulating technical specifications 4+ years’ experience with Microsoft Dynamics 2016/365 CRM
Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
Familiarity with Data Export Service and Azure SQL SSIS or other ETL technologies
Experience with CRM API, REST/ODATA and SOAP endpoints (preferable)
Building and configuring CRM forms, views, dashboards and workflows
Create Solution design to address client business, interface and performance requirements
Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM, 3rd parties and customizations
Create functional requirement and functional design for customizations
Create estimates for implementation tasks
Provide MS Dynamics SME expertise to client and mentor team members
Data migration (Data mapping) from external systems into MS CRM
- Lead the planning and execution of digital media strategies and tactics, including social media, mobile, SEM, and other emerging technologies.
- Responsible for choosing the digital media mix to achieve client goals by thoroughly understanding client briefs, creative messaging, and how to target consumers at the right place and the right time.
- Provide data-driven rationale for digital media mix, budget allocation by medium, expected performance, and return on investment.
- Ensure digital media plans are on strategy and align with integrated media plans across all online and offline media.
- Create targeting strategies for effectively and efficiently reaching and engaging audiences.
- Recommend and troubleshoot tagging/pixels to ensure appropriate measurement for campaign tracking, analysis and reporting based on media objectives and established KPIs.
- Responsible for the presentation of digital media recommendations, POVs, analysis and reporting and other educational information to internal/external clients.
- Manage all phases of plan execution, including RFPs, creative asset trafficking, ad serving, 3rd party vendor management, timelines, reporting and optimisation, billing and budget reconciliation and campaign troubleshooting for assigned accounts.
- Leverage data and analytics to deliver actionable insights for campaign optimisation and content ideation.
- Evaluate trends, emerging technologies, tools, audience behavior, media usage and content consumption, as well as make recommendations for how we can create new opportunities for our clients.
- Create flow charts, budget breakdowns, and presentation materials for the digital components of an integrated media plan.
- Monitor overall digital campaign pacing and performance. Frequently communicate with digital media buyers about pacing, performance, and optimisations.
- Support pre- and post-campaign measurement of digital media campaign success.
- Develop expertise in client niches
- Stay on top of digital media consumption trends, audience discovery, and new digital channels through research, certifications, webinars and conferences.
Requirements
- 4+ years of digital media planning experience, preferably in an agency environment
- Strong knowledge of digital programmatic and paid social media self-service platforms such as Facebook Ads Manager, Google ads and LinkedIn Ads
- Experience building audiences from 1st and 3rd party data sets.
- Understanding of Facebook pixel deployment, custom events, tags and tracking code.
- Experience with DoubleClick and Outbrain platforms is a plus.
Understanding of Google Analytics and Google Tag Manager, or similar platforms.
- Strong PowerPoint presentation skills, ability to build impactful and visual presentations.
- Proficient in Microsoft Excel, explicitly used for manipulating large amounts of data, pivot tables, lookups, and report creation.
- Strong mathematical abilities and understanding of the client billing process.
- Meticulous, organised and can handle and prioritise multiple tasks.
- Willingness to collaborate ideas that extend beyond media-specific tasks.
- Self-starter, able to work both independently and in a team environment.
- Demonstrated ability to meet tight deadlines while juggling multiple projects simultaneously
- Proven client service orientation with strong written and verbal communication skills, including effective presentation skills