
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

Similar jobs
POSITION: QA Engineer
JOB OVERVIEW:
We are looking for a QA Engineer to assess software quality through Manual and Automated Testing. You will be responsible for finding and reporting software bugs and glitches. You should have a keen eye for details and must be competent in executing test cases. You should also possess excellent communication and problem-solving skills and should be passionate about quality ensuring that our products, applications, and systems work correctly.
WHAT YOU WILL DO:
● Testing life cycle SDLC STLC.
● Analysis of the requirement Design & Implement functional test-cases.
● Reviewing software requirements and preparing test scenarios.
● Executing tests on software usability.
● Analyzing test results on database impacts, errors or bugs, and usability.
● Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
● Interacting with clients to understand product requirements.
● Participating in design reviews and providing input on requirements, product design, and potential problems.
● Ensure complete test -coverage, interact with Product management development team & different stakeholders.
● Involve in Test-plan, Test scenario Test strategy review. Participate in the defect triage call, use the existing Tool & built the new Test script
● Hands-on API testing with REST Assured, Postman, Swagger.
● Should be having a good Analytical Skill.
● Should be expert in SQL severRedshift & web service testing.
● Expert in Agile & waterfall methodology & feature file writing.
● Assist in setting up & built the new Test- environments.
● Helping in new processes & procedures.
● Candidate must have good understanding of Automation Framework
● Test Execution (Expert) - Deep dive into large volumes of data comparison validation
● Test Framework (Expert) - Solid understanding of Test Phases, Type of testing to be undertaken & be able to perform them. Risk gate assessments for entry & exit criteria's. Test outputs - plan, cases, results, sign off reports.
REQUIRED SKILLS
● Must have strong experience working in the Software Testing field throughout the career across all phases of software development life cycle.
● SAAS application testing experience
● Must have exposure as well as hands on experience of manual as well as performance testing for various web based, mobile based and desktop-based Software Products and Application projects.
● Must have strong hands-on experience of various types of testing including end to end functional testing,UIUX, Performance, Security, Architecture, Websites and Performance testing etc.
● Must have led various software testing projects end to end including Test Plans & Test Cases
preparation, Effort Estimation, Test Reporting, Project Coordination activities for various projects.
● Knowledge of Database testing over MySQL or other relational non-relational databases is a plus.
● Strong experience with Automation tools including Selenium and others for testing Web basedRESTAPIsWeb ServicesSchedulersBatches & Event driven applications.
● Knowledge of at least one Programming language & coding on an Automation framework is plus.
● Must have familiarity to leading tools for requirement management, test case management, bug
management and version control.
● Should have strong documentation and verbal communication skills and excellent aptitude.
● Good to have: JIRA, Lean FT, Jenkins
The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.
Responsibilities-
- As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
- Should have indepth experience into Social and google paid ads
- Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
- Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
- Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
- Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
- Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc
Qualifications-
- Bachelor's/ Master's degree in marketing or related field
- Excellent understanding of digital marketing concepts
- Experience with business to customer social media and content generation
- strong creative and analytical skills
Interested Candidates can apply for the same
We at FindingPi Pvt Ltd. are looking for a Senior Frontend Developer(ReactJS) who will be responsible for developing high-quality applications and must understand business requirements and translate them into technical requirements. Also, help the team to grow and enhance their skills.
The ideal candidate should be passionate about coding and should be up for some pretty smart brainstorming. From time to time, you would be working on certain projects as team leads as well.
Roles and responsibilities:
- Developing new user-facing features using ReactJS.
- Building highly responsive, reusable user interface components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
- Writing automated unit tests
- Proficiency with agile development methodologies
- Documenting application changes and developing updates.
We are looking for someone who possesses:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- A knack for benchmarking and optimization
- Familiarity with code versioning tools, especially Github.
Must-Have
- 3 - 5 Years of experience.
- Frontend experience with ReactJs and Node.
Job Location: Shivaji Nagar, Pune
Final CTC will be based on your last drawn salary, experience, and performance in the interview.
About Us:
We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.
Here are a couple of things about us that may interest you:
1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity
2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth
3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities
4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems
5. Top-Class Learning & Development Programs: We run our entire L&D programs.
Must Haves:
• Minimum 3- 6 years of design experience
• At least two years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens
• Worked on Information Architecture, Interaction Design and Product Design
• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)
• Are comfortable with and interested in actively designing the product by himself/herself
• Familiarity and experience with a standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.
• Strong written and verbal communication skills
• Are deeply empathetic to customers and users and understand how the business works
• Design systems experience is an added advantage
Responsibilities:
• Clear understanding of the critical characteristics of the intended user population
• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products
• Understanding of platform-specific nomenclature
• The ability to sketch and generate big-picture ideas for early-stage UX work
• Experience developing rapid prototypes
• Design test case scenarios
• Collate feedback from users for further improvement
You will be a part of the engineering team who focuses on user onboarding, licensing, marketplace stores, sales analytics dashboard and CRM’s integration pipeline.
Responsibilities:
- Driving end-to-end, design and implementation of features and UI.
- Design, develop, and maintain integrations with multiple file types, and existing software packages.
- Build software for a first-class onboarding experienceCollaborate with sales, marketing and engineering teams for requirements through to delivery.
- Design and implement marketplace and payment integrations.
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning web-based storage and applications
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- License/admin level features access settings.
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions








.png&w=256&q=75)


