
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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About the role –
● Counsel students over the phone for admissions in UG & PG Courses.
● Assist learners in forms filling for admission.
● Guide students to take admission in our partner colleges as per the assigned targets.
● Have a direct access to the colleges SPOC as & when required & help in admission conversion process. Maintain daily MIS on
the calls & walk-ins (if any)
Must have skills:
● Excellent listening + communications skills (English and Kannada/Tamil/Telugu).
● Interpersonal Skills
● Integrity and Professionalism.
● Ability to operate within a wide range of student personalities and backgrounds.
● Should enjoy working in a core sales driven environment.
● Self-starter & ability to execute high velocity closures.
● Inherent ability to have engaging conversations.
● Graduate in any stream.
● Comfort & knowledge of Microsoft Office (for data management)
GirnarSoft Education Services Pvt.Ltd. provides equal opportunities to all its employees and all qualified applicants for
employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability and
veteran status.
Responsible for handling Healthcare Recruiter from US based clients.
Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
Sourcing from Job Portal (Indeed), Making job postings on the Job Portal.
Must be having capability to work with a team or individually.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Publish progress report to management every week.
Candidate should have worked on Healthcare requirements – Medical Assistant, CNA, RN, Nurse Practitioner, Physician.
● Understanding the client's core product or service, the target audience & market, the problem that
the product or service intends to solve
● Managing end to end social media presence for brands, social listening & reputation management
● Thinking of monthly campaign ideas in participation with the copy & graphic design teams
● Heavy client coordination & interaction
● Preparing long term platform wise social media strategy for brands
● Generating ideas for moment marketing
● Monthly sentiment analysis & reporting for brands you handle


Core Stack Required: MERN
Location: Remote
Minimum Experience: 3 years
• Knowledge of Node, MongoDB, Express, React.
• Proficient with code versioning tools including Git, Bitbucket.
• Good problem-solving skills.
• Good Knowledge with MySql databases.
• Knowledge and proficiency in HTML, CSS, and JavaScript. (Reactjs is an advantage)
• Experience in payment gateways integration.
• Experience in image manipulation.
• Ability to write and consume SOAP & REST web services.
• Write clean, well-structured code with proper abstraction and reusability.
• Must have good analytical and problem-solving skills.
• Must be a good team player, good learner, and self-starter.
• Ability to work independently and perform under strict deadlines.
• Good to have Experience in creating multilingual websites.
• Experience in API integration i.e. Google, Facebook, Twitter, agora, twilio etc..
Skills Required:
- Must-Have: Java, Spring/spring-boot, Data structure, Algorithm
- Any 2 (Must) out of the below-mentioned list :
a. JPA/Hibernate
b. Messaging queue/Kafka/SQS/distributed message/SNS/JMS
c. NoSQL/Aerospike/Reddis/Cassandra
d. Microservices
Roles and Responsibilities:
- Technical design, implementation, deployment, and support.
- Partner with Business Analysts to review and implement business requirements.
- Perform development and unit testing, working closely with Business.
- Mentors and oversees the development of resources, including reviewing designs and performing code reviews.
- Ensure designs are in compliance with specifications
- Contribute to all phases of the development lifecycle
- Developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
- Should have experience of working on Core Java/J2EE & OOPS concept
- Should be well versed with Spring/Struts & Apache Camel (OSGI Framework)
- Should have a good understanding of Hibernate and Other ORMs
- Should have an understanding of working on Web Service (SOAP/REST) and Maven
- Build tools such as Jenkins
- Caching Technique(Radis, Hazlecast, Aerospike)
- Database Knowledge - Oracle, MySQL
Job Description:-
- Develop and execute recruiting plans.
- Network through industry contacts, association memberships, trade groups, social media, and employees.
- Develop and track goals for the recruiting and hiring process.
- Coordinate and implement college recruiting initiatives.
- Handle administrative duties and recordkeeping.
- Collect data on cost per hire and time-to-hire.
- Screen applicants to evaluate if they meet the position requirements.
- Work with hiring managers to create job descriptions.
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
- Develop a pool of qualified candidates in advance of need.
- Research and recommend new sources for active and passive candidate recruiting.
- Advertise job openings on the company’s careers page, social media, job boards and internally.
Requirements
- Proven work experience as an HR Recruiter or similar role.
- Familiarity with Applicant Tracking Systems and resume databases.
- Experience with sourcing techniques.
- Understanding of referral programs.
- Solid verbal and written communication skills.
- Sound judgement.
About:
Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life.
Role:
B2B Social Media Expert
Description:
Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook? We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.
Competencies:
- Consistent and self-driven to learn about social media platforms and trends.
- Strong creative storytelling skills with a focus on visual and content aesthetics.
Skills:
- Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
- Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
- Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
- Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.
Experience:
- Demonstrable B2B social networking experience and social analytics tools.
- Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
- Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.
Location and Type:
Remote, Full-time
Evaluation:
Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.
The ideal candidate is a motivated individual that is excited about making an impact and is ready to operate in a fast-paced environment and can clearly demonstrate a thirst for learning and mastering emerging technologies, processes and tools in the analytics space. This person should take initiative and shouldn't be an order taker. They should enjoy optimizing data models to industry standards.
Key Requirements:
Following skills are not required but are a plus:

Work Ex 3 - 6 yrs
Qualifications Graduation (BE / B Tech / BCA/MCA/BSC) with specialisation in Computer Science is Preferred or B.E / B Tech
Notice Period - Immediate or max 20 days or candidates with BUY OUT OPTION
Targetted Sector / Industry - IT, Ecommerce / Product startups, Edu Tech companies
Location : Kurla Mumbai, willing to relocate (if your not from Mumbai)
Should have a high performance Laptop + Internet Connection(Currently to start working remotely)
About the Company uFaber is a well-funded EduTech startup, founded by serial entrepreneurs from IIT Bombay. Technology has changed almost every aspect of our life but the way we learn is still the same. We know that we have chosen a very complex and difficult problem to solve but if problem is not challenging, what's the fun! We are building a team of super smart and high IQ people
Skills Required :
1) Hands on experience in python - django / flask / django restful API frameworks
- Having worked as an individual contributor - developing the project / product end to end from scratch
- Having worked as a backed/fullstack developer
- Having worked on high user base products / apps(min 10 - 20k) users
- Having solved or worked on production issues after the product release
- Having lead a team of 2-4 developers(DESIRED, not mandatory)
2) Good understanding of HTML / CSS | SCSS / Javascript / jQuery, responsive web design using bootstrap
3) Basic understanding of MVC, JavaScript development (Angular is a big bonus)
4) Understanding of code versioning tools, such as Git
5) Management of hosting environment, including database administration (preferebly relational databases MySQL, Postgres, etc)
6) Strong theoritical and practical knowledge of the work - the fundamentals must be clear.
7) Smart, confident and good communication skills.
What you are suppose to do :
1. Plan and execute the long term development roadmap.
2. Code high quality web and mobile apps in django and angular.
Max CTC - 15 Lacs fixed
Work Ex 3 - 6 yrs
Qualifications Graduation (BE / B Tech / BCA/MCA/BSC) with specialisation in Computer Science is Preferred or B.E / B Tech
Notice Period - Immediate or max 20 days or candidates with BUY OUT OPTION
Targetted Sector / Industry - IT, Ecommerce / Product startups, Edu Tech companies
Location : Mumbai, willing to relocate

