
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from the customer
- Ensuring that the correct level of priority is agreed with the customer
- The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for:
- Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Location: Gurgaon, Onsite
Working Days: 5 days
Experience Required: 4+ Years
Interview: Screening and Face-to-face Interview
Job Summary
We are looking for a Python Backend Engineer with strong experience in FastAPI/Django and hands-on exposure to MLOps and LLMOps. You will work on building APIs, deploying ML/LLM models, and enabling intelligent systems using modern AI tools and frameworks.
Responsibilities
- Build and maintain scalable backend systems using Python, FastAPI, or Django
- Deploy and manage ML models (e.g., OpenCV, scikit-learn) and LLMs in production
- Develop APIs for ML/LLM inference and support RAG pipelines
- Implement model versioning, CI/CD, and monitoring for production use
- Collaborate with AI teams to integrate models into applications
Skills Required
- Strong Python backend development (FastAPI/Django)
- Experience with ML libraries: scikit-learn, OpenCV, NumPy, Pandas
- MLOps tools: MLflow, DVC, Airflow, Docker, Kubernetes
- LLMOps tools: LangChain, LlamaIndex, RAG pipelines, FAISS, Pinecone
- Integration experience with OpenAI, Hugging Face, or other LLM APIs
- Familiarity with CI/CD tools (GitHub Actions, Jenkins)
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· Generate new business leads, especially MNCs or corporates planning expansion, relocation, or renovation of their office spaces.
· Maintain and update lead databases and contact lists in Excel or CRM tools.
· Conduct online research to identify new companies, decision-makers, and opportunities in target markets.
· Coordinate with the design and project teams to share qualified leads for proposal preparation.
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Support marketing and business outreach campaigns.
Job Purpose
We work in the latest technology, and our foundations are data structures, algorithms, solid logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and ensuring their code is the most efficient.
You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.
You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.
Key Areas of Responsibility
Core development. Ready to participate in the designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.
Desired Candidate Profile
Essential Skills
- Reliable, Accountable, and Trustworthy
- Ability to understand software requirements based on a wireframe/program specification
- Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
- Effective communication skills to ensure smooth coordination of tasks with the Team Leader.
- Knowledge of MongoDB, MySQL, and PL/SQL is a plus
- Familiarity with ML, TensorFlow, and Keras is a plus
- Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is a plus.
- Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable.
- Must Solve The Following
To consider you for the current opening, please make sure to understand the following question and solve it. A simple program in any programing language would do. If you cannot solve this, please do not apply.
Write a function foo(x) where foo(foo(x)) = -x (assume x to be an integer, and foo(x) has to be always real), any programming language would do. Before submitting the answers, please verify that the output of foo(foo(10)) should be -10 and foo(foo(-10)) should be 10.
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- Platforms: Mobile and Web
You need to be comfortable in:
- Interacting with real users on a regular basis
- Creatively presenting your case to stakeholders
- Making functional and aesthetic design experiences
- Seeing through the pixel-perfect development of your vision
Ideal Candidate
Along with Design (UX/UI), you need to possess at least 2 of the following skills:
- UX research
- Art and illustration
- Design strategy / Business analysis
- Motion/interaction design
- UX writing
- Front-end development
An ideal candidate has exceptional coding skills, creative candidates should possess exceptional design skills, creative problem-solving mentality, a great sense of aesthetics, and user-centric design principles. The applicant must have an affinity for minimal design, and attention to the smallest details.
Applicants are welcome for role of Senior SDE full stack. Responsibilities and nice to have qualities will purely depend on the resume (so make sure it shows your expertise :)
Responsibilities
* Building scalable tech which will process 1 million+ finance application analytics.
* Accurately translate user and business needs into functional frontend code.
* Build and enhance the core features of the fully restful backend.
* Build and enhance the core features of web and mobile app.
* Track daily analytics KPIs and bugs.
* Convert app design prototype with awesome, fast and user friendly app.
*Technical Knowhow:*
* hands-on experience on : NodeJS,
* hands-on experience Typescript with React/Native framework
* Basic knowledge of ORMs used with relational databases, MySql, Mongo DB, OrientDB or Any Graph DB,
* Basic design patterns.
* An ability to resolve and remove roadblocks to help teams deliver on necessary outcomes, avoid churn and strengthen relationships between individuals and teams
* Git
*Nice to have :*
* Model-View-Controller and Test-Driven Development experience.
* Using AWS and linux.
* Test driven Development and familiarity with Mocha or Chai
* Cloud microservices experience working with the following: CI/CD tools and techniques, Kubernetes, Kafka, Postgres, Elasticsearch and Docker
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Excellent computer skills: Microsoft Office, Outlook and Internet.
Preferred both male and female candidates.
Extra Benefits:1) Special Incentives
2) Attractive Bonus
3) Enthusiastic work Environment
Primary responsibilities::
- Participate as a member of a mobile development team.
- Become a subject matter expert in the mobile channel.
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Required Skills/Qualifications::
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- Design and develop new native mobile applications, as required.
- Knowledge with performance and memory tuning tools.
- Knowledge in implementing unit tests.
- Proficient understanding of code versioning tools such as GIT.
- Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
- Knowledge translating product requirements into design specifications.
- Debugging and problem solving skills.
- Understanding of MVVM and MVC development pattern.
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Website - https://praxinfo.com/">https://praxinfo.com/
Social Media Writer and Content Manager
Job Requirements :
1) Prior Experience as a Social Media Manager (With a Focus on Youtube)
2) Experience with Google, Facebook and Youtube Ads
3) Experience writing social media posts, captions
4) Familiarity with Search Engine optimization (SEO)
5) Experience working with Mail Chimp is desired, but not mandatory
6) Awareness with social media trends
7) Creativity and Immersion in Social Media
8) Analytical Aptitude
9) Excellent writing and language skills
10) Proficiency in Hindi and English
11) Proofreading and Editing Skills
Job Responsibilities : The candidate would be responsible for
1) Crafting Social Media Strategy and setting clear objectives for promotion, engagement, conversion of target audience.
2) Managing client's social media assets.( Social Media, SEO, Content Marketing, Email, Print and Digital Marketing)
3) Content Management
4) Curating Weekly and Fortnightly Social Media Campaigns and overseeing their execution (Images/Video/Podcasts/Blog Posts/Snippets/One Liners/Newsletters)
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Experience : 3 to 7 Years
Qualification : Graduate in any field.
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