OpenShift Engineer

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

Product Manager

Experience - 2 - 3 years 

Job Location - Vashi, Navi Mumbai

Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM) 

Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes. 
• Analyze data to derive product & business insights and use them to strategize changes. 
• Iteratively improve on the product by running tests.
• Be responsible for prioritization of features based on an assessment of business impact & effort.
• Report findings & periodic reviews with Management. 
• The ideal candidate would have the following qualities   
  
  
• Understanding and experience of Digital Product Development Life Cycle.
• Excellent business analysis & problem-solving skills.
• Result-driven, goal-oriented work ethic.
• Customer empathy, ability to think from the user's point of view.
• Excellent written and verbal communication, including technical writing skills.
• Understanding of technology and exposure to software coding.
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).
• Experience of working in an agile environment is preferred.
• Understanding of user experience (UI/UX).
• Product development experience including experience in digital product building/tech delivery is preferred. 

We are hiring!!

JOB TITLE: Lead Quality Analyst

EXPERIENCE: 7+ years

LOCATION: Bangalore

TIMINGS: Indian Shift Timings

TYPE OF WORKING: Work From the Office

NOTICE PERIOD: IMMEDIATE TO 1 MONTH

 

Responsibilities:

 

✓ Technically led and Mentor QA team of manual and automation engineers

✓ Manage QA cycle, product/feature release cycle, and commitment to deadlines

✓ Write, review, and execute manual & automation test plan

✓ Cross-functional collaboration and communication effectively

✓ Ability to work in a fast-paced start-up

 

Desired Skills & Experience

 

✓ BE/BTech in Computer Science or related technical discipline

✓ Should have experience in leading a QA team, managing QA cycle and product/feature

release cycle with a commitment to a deadline

✓ Good hands-on experience in Web based application testing and knowledge of JSON

based Restful Web Services

✓ Good hands-on experience in preparing & executing manual feature test plan

✓ Should have hand on experience in building Java/JavaScript-based UI/API automation

from scratch (Selenium, TestNG, Rest-assured, Postman)

✓ Knowledge of GIT, Bitbucket, JIRA, Linux Shell Script, and CI/CD process is a Must

✓ Knowledge of Performance/Load testing, App Sec testing will be a plus

Job duties and responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices, trends, memes, and technologies
• Use social media marketing tools such as Buffer
• Attend educational conferences
• Copywrite and work with designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales, and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train others in the team

Job requirements and qualifications

• Bachelor’s degree in journalism, communications, marketing, or a related field.
• 3 or more years of social media experience including planning and managing content in a corporate, or agency setting.
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram and other social media best practices
• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Ability to work in a fast-paced, high-pressure environment.

• Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
• Good time-management skills

Expereince: 3-5 years

Domain: SQL server/SSIS/Cloud technology

Good Knowledge in Creating new tables in database.

Using Triggers, trunket,delete,view,etc

 

Job Description

Inside/Virtual Sales Specialist
Position – Virtual Account Manager

We are looking for a stellar Account Executive to join our team in Pune who would be
focused on the South East Asian market.
Responsibilities:
Prospect within named enterprises in South East Asia to generate pipeline
Consistently achieve license and recurring service revenue targets
Build a trusted advisor relationship with your prospects and customers
Use Simplifai’s prospecting and sales processes effectively
Ensure two-way flow of relevant and timely information
Anticipate challenges before the prospect does
Collaborate effectively with partnership, sales development, solutions consulting teams
The Candidate:

3-7 years of quantifiable, install base and new logo acquisition sales in B2B software with a strong
track record of success; experience with the full lifecycle of virtual sales from qualification, discovery
to closing
Strong willingness and ability to uncover opportunities by communicating a highly differentiated
value proposition to open doors at new accounts or expand deals at existing accounts; excellent
verbal and written communication skills with strong phone/video conference presence
Experience selling software platforms that belong to a nascent category in the Hype Cycle
Experience in account planning and opportunity management, and running a sales cycle
Experience framing value and ROI to business stakeholders
Ability to maintain an accurate CRM
Strong executive presence + interpersonal, written and presentation skills
Able to work independently and remotely from other members of your team
Outbound experience - Cold calls/emails/events etc. within prospect organizations.
Ability to identify prospect trigger/ pain with the right questions
Ability to learn to speak your prospect’s business language
Cross-cultural – you like working with many types of people across multiple geographies and
languages
Ability to learn what would make your prospect successful
The ability to teach your prospects using insights they didn’t know before
The ability to independently run a product demo
The discipline to meet your sales productivity requirements
Experience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedIn

What you will get to do:

The opportunity to script your success and growth path in a fast-growth Series A startup
Be one of the early Sales employees in the SEA region for Simplifai, with the added responsibility of
setting the strategy and leading the execution for Simplifai’s expansion in the SEA
Work with Sales and Product Marketing to develop new and leverage existing content
Work with some of the best talent from Norway and India
A deep knowledge of selling a SaaS B2B product in a category-defining company
Exposure to C-suite professionals from some of the top SaaS companies in the industry
The ability to prospect, demo, and close in a high paced environment
Full-stack learning of Sales tools
Achieve success that is directly proportional to the responsibilities you hold.

THE BIG OPPORTUNITY In league with the creative team, we are looking to hire a PHP developer for our dedicated, high energy team who would be responsible for making ideas a reality, and so needs to be confident enough to push boundaries and catch the eye of an audience. Prerequisites A strong passion for technology plus coding is important; Fluent in PHP (Cake PHP/Laravel/Code Ignitor), Python, MySQL, Apache/Nginx Proven work experience as a Back-end developer In-depth understanding of the entire web development process (design, development and deployment)

We are looking for a competitive and trustworthy Sales Executive/Sales Manager to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. Key Skills : 1 to 3 years experience in Sales B.Tech /Minimum Graduate Good communication skills Should be a go getter and ready to take on challenges. Managing a team of BDMs to generate business across products Build a relationships with Customers and other Partner Maintain relationship with customers by providing information, support and guidance.