Online Bidder/ Upwork Bidder

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

About the Role

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, and meeting and exceeding customer expectations). Thus, helping to differentiate Appknox. This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. Your leadership will drive the CS function’s focus on minimizing churn, increasing renewals, and identifying upsell/cross-sell opportunities to contribute to Appknox's growth and success. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Key Responsibilities:

Leadership & Strategy

• Lead and scale the Customer Success function, driving customer retention, renewal, churn reduction, and expansion.
• Develop a value-based mindset, mapping the customer journey for proactive engagement and advocacy.

Team Development

• Mentor the CS team, enhancing skills in upselling, cross-selling, and customer relationship building.
• Foster a results-oriented culture with clear KPIs and regular 1:1s.

Customer Engagement

• Build strong relationships with enterprise clients, driving product adoption and revenue growth through upsell and cross-sell strategies.
• Collaborate closely with sales for aligned growth initiatives.

Process & Improvement

• Define success metrics, optimize processes for onboarding, adoption, and renewals, and track team performance.
• Ensure cross-functional collaboration for a seamless customer experience.

Customer Advocacy

• Champion customer feedback to inform product and service improvements.
• Lead business reviews to improve account health and address gaps.

What You Bring-

Experience:

• 5-8 years of customer-facing experience, with 2+ years leading a high-performing customer success team.
• Proven success in managing large enterprise customers and complex multi-stakeholder accounts.
• Track record of achieving and exceeding retention, expansion, and customer satisfaction targets.
• Enabling the team with resources and skill sets to own cross-sell and upsell opportunities.

Skills:

• Strong business acumen, with the ability to influence through persuasion, negotiation, and consensus building.
• Experience with customer lifecycle management, journey mapping, and defining success outcomes.
• Proven ability to develop and implement churn-reduction strategies and enhance overall customer satisfaction.
• Experience in mobile app security or related industries is a plus.

Leadership Qualities:

• An enthusiastic and creative leader with the ability to inspire and motivate teams.
• Confident and dynamic, with a sense of humor and an open mindset.
• Able to handle challenging situations and navigate through uncertainty.

First Year Roadmap-

Work Expectations

Within 1 month

• You should have a complete hold of the product and the value customers are getting from it.
• Get clarity on how Security products and services are managed and delivered. 
• Get a Fair understanding of all the departments/functions at appknox and meet with team members of every function.
• Initiate 1*1s with all the team members.

Within 3 months

• Define and optimize the customer journey, segmentation, and intervention strategies.
• Identify gaps in the CS function and propose actionable improvement plans.
• Initiate regular coaching and performance evaluations with the team.
• Interact with at least 5-10 customers and elicit feedback that we should be focusing on.

Within 6 months

• Set and track operational metrics for the CS team.
• Implement strategies to reduce churn and increase product adoption.
• Align customer success efforts with sales for seamless upsell/cross-sell initiatives.
• Manage and Coach the team to ensure they reach their complete potential.

Within one year

• Establish a customer success culture that permeates the entire organization.
• Redefine the Ideal Customer Profile (ICP) to attract the right clients.
• Lead initiatives to scale and upskill the team, focusing on long-term growth and efficiency.

Interview Process

• Round 1: Initial conversation with HR 
• Round 2: Take Home Assignment
• Round 3: Interview with Senior leadership
• Round 4: Panel interview with Senior Leadership 
• Round 5: Interview with CEO 
• Round 6: Interview with HR

Compensation- As per Industry Standards

Why Join Appknox?

• Freedom & Responsibility: Work on challenging problems in a high-trust environment with flexibility in working hours and autonomy over your work.
• Competitive Compensation: We offer salary packages that reflect market trends, plus equity to ensure alignment with the company’s long-term success.
• Growth Opportunities: We foster continuous learning and development, supporting your journey towards career advancement.
• Transparency: Enjoy working in a startup culture that prioritizes open communication and cross-functional collaboration.
• Health Benefits: Comprehensive health insurance for you and your family.

Temporary full time role

Job requirement - Sourcing and TA for top brand startups in India and around the world. 

Need experience and background in HR, TA & outbound search/sourcing
prior experience with tech hiring for startups is highly preferred.

We are seeking free-lance recruiters. Consequently, we provide flexible work arrangements which accomodates for multiple jobs.

Catalyst IQ is a new-age Recrutiment and Advisory startup which brings a ledership from international and local business exposure. We are trying to create an effective marketplace for free-lance recrutiers. We specialise in mandates for edtech, Agritech, Fintech (neo bank, DeFi and Accounting ERP), e-gamming and others. 

value proposition - Catalyst IQ provide the potential to for someone to earn a months salary that a typical HR recruiter with 0-4 years exp makes in a full-time role, by just working part-time for us. 

Connect with us to learn more.

Looking for IBM BPM Admin. PFB details.

Position: IBM BPM Admin

Experience: 5-8 Yrs

Location: Noida ( Work from office)

Working days: 6 days

Shift: General 9 Am to 6 PM.

·        Monitor system performance and address issues proactively to minimize downtime.

·        Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.

·        Administer user access and security settings for IBM BPM applications.

·        Collaborate with other IT teams to ensure secure and compliant access controls.

·        Install, configure, and maintain IBM BPM software and associated components.

·        Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.

·        Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.

·        Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.

·        Conduct regular testing of backup and recovery processes.

·        Optimize system performance through continuous monitoring and tuning activities.

·        Collaborate with development teams to identify and address performance bottlenecks.

·        Extensive knowledge of Windows Server Technologies, Linux, and VMware

·        Good Experience is managing WebSphere cells, clusters, and node.

Responsibilities:

• Delivering projects on time based on roadmap requirements
• Overriding technical architecture of the product
• Managing the Development Team including workloads, setting and managing targets, mentoring and training members of the team
• Writing technical specifications and managing projects through to completion
• Implementing and reviewing all development processes (coding standards, code review, code complexity)
• Identifying and resolving issues within the product
• Implementing and managing suitable monitoring systems for production platforms
• Monitoring costs across the AWS platform

Requirements:

• Be highly experienced in the following technologies: Java, Node Js, Typescript, React, SQL
• Show preferable experience in Android development, Kotlin, Mongo DB, MQTT
• Demonstrate fluent English speaking, reading, writing
• Excellent communication skills
• Have previous AWS Cloud experience
• Have experience in leading a Development Team, mentoring and training colleagues
• Demonstrate experience in managing projects through an agile environment, ideally Jira or Azure Devops

Job Responsibilities:

Support, maintain, and enhance existing and new product functionality for trading software in a real-time, multi-threaded, multi-tier server architecture environment to create high and low level design for concurrent high throughput, low latency software architecture.

• Provide software development plans that meet future needs of clients and markets
• Evolve the new software platform and architecture by introducing new components and integrating them with existing ones
• Perform memory, cpu and resource management
• Analyze stack traces, memory profiles and production incident reports from traders and support teams
• Propose fixes, and enhancements to existing trading systems
• Adhere to release and sprint planning with the Quality Assurance Group and Project Management
• Work on a team building new solutions based on requirements and features
• Attend and participate in daily scrum meetings

Required Skills:

•  JavaScript and Python
• Multi-threaded browser and server applications
• Amazon Web Services (AWS)
• REST

• Sales and marketing of travel related products and services to various corporate and business houses.
• Corporate relationship build up
• Business Development

• Graduation : Graduation ( Any)
• Fluent in English
• Shall be smart, dynamic and motivated
• Willing to travel.
• 2-6 years of experience in travel industry / corporate sales (preferable).
• Compensation :
• Salary - As per Industry Standard.
• Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)