Online Bidder/ Upwork Bidder

Job Title :Communication Trainer

Skills :1.Verbal and Non verbal communication

2.Active Listening

3.Presentation and Public speaking skills

Responsibilities:

 Ensure product delivery is fast, low-cost and sustainable.

 Take responsibility from development to customer support.

 Research and implement things wherever needed, improve efficiency using

automation, and methods like test driven development.

 Setting up events for user, performance and error analytics.

 Participate in product and design ideation, collaborate with the team to

implement high-quality features.

Skills & Qualifications

 2 years of experience in software development preferably B2C experience.

 Experience in React native, Javascript.

 Experience with popular React workflows (such as Flux or Redux).

 Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).

 Familiarity with RESTful APIs.

 Experience in working with the MERN stack or similar frameworks

Location: Bangalore (Work from Office)

Experience: 5+ Years

Notice Period: Immediate or Serving Notice Preferred

Industry: SaaS / B2B / BPO / HR Tech

Team Lead : Experience is must

Job Summary:

We are looking for a results-driven SaaS SEO B2B Specialist to lead and execute high-impact SEO strategies that drive traffic, improve search rankings, and increase conversions for our B2B digital presence. The ideal candidate will have a strong background in technical and content SEO, preferably within the SaaS, BPO, or recruitment industries.

Key Responsibilities:

• SEO Strategy Development: Create and execute comprehensive SEO strategies aligned with business goals.
• Competitor Analysis: Analyze competitors to identify SEO opportunities and threats in the marketplace.
• Technical SEO: Perform detailed website audits and optimize for crawlability, indexability, site speed, and mobile usability.
• On-Page SEO: Optimize on-page elements like meta tags, content layout, internal linking, and keyword placement.
• Link Building: Implement link-building campaigns to enhance domain authority and search performance.
• Website Launch Planning: Lead SEO strategies for new site launches or redesigns to ensure optimal visibility.
• Content Optimization: Collaborate with content teams to ensure content meets SEO guidelines and user intent.
• Team Leadership: Mentor and manage SEO team members; align goals and track team performance.
• Performance Tracking: Use tools like Google Analytics, Search Console, and Data Studio to report and optimize SEO performance.
• Stakeholder Communication: Present strategy updates, progress reports, and ROI insights to internal stakeholders.
• Ownership: Take full accountability for SEO growth and continuously drive innovation and performance improvements.

Requirements:

• 5+ years of proven SEO experience, preferably in B2B SaaS or outsourcing domains
• Expertise in technical SEO and on-page/off-page optimization
• Proficiency with tools like SEMrush, Ahrefs, Screaming Frog, Google Search Console, and Google Analytics
• Strong data analysis skills with an ability to convert insights into actions
• Familiarity with HTML, CSS, and web development fundamentals
• Excellent communication skills (written and verbal)
• Experience managing or mentoring SEO teams is a plus
• Bachelor's or Master's in Marketing, Communications, or equivalent experience
• Up-to-date knowledge of the latest SEO and Google algorithm changes

Success Metrics:

• Improved organic search rankings for strategic keywords
• Increased organic traffic and qualified B2B leads
• Enhanced site technical health and usability
• Growth in quality backlink acquisition
• Positive performance and development of SEO team

Good to Have:

• Deep understanding of recruitment funnel strategies and SEO’s role in candidate acquisition
• Knowledge of lead generation for B2B HR Tech, BPO, BPM, and staffing services
• SEO strategy experience for outsourcing verticals like customer support, data processing, and F&A
• Expertise in targeting global regions like US, UK, APAC for outsourcing services
• Familiarity with multilingual SEO and geo-targeted optimization strategies
• Proven impact in competitive BPO/BPM lead generation campaigns
• Experience collaborating with marketing teams in BPO/BPM sectors for SEO-driven client acquisition

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• Serve as a technical expert for Workday (primarily) and other HR business systems. 

• Oversee and maintain business process configuration, inbound and outbound integrations, and security

• Create and maintain advanced reports and web services to enable data-driven decision making across the enterprise, with end-user visibility both inside and outside of Workday
  
  
• Utilize Azure DevOps to coordinate and prioritize development efforts with the global team
  
  
• Understand HR work processes, and utilize LEAN or other process improvement methodologies to make processes more efficient
  
  
• Participate in periodic strategic planning exercises with the HR Operations Team to understand priorities and align the work efforts of key projects and working teams
  
  
• Participate in Agile development of Workday (our HRIS), working closely with the HR Operations team to prioritize and implement process improvements
  
  
• Provide leadership to other team members and stakeholders

• At least three years’ recent experience in HRIS or HR Operations
• Workday experience required, with a strong emphasis on security, reporting, and business process configuration. Need expertise on  Advanced compensation, absence, talent / performance experience and Microsoft Excel.
• Experience in Workday EIB (Enterprise Interface Builder) is a huge plus.

• Strong project management skills and attention to detail

• Experience with Agile development principle and methods, specifically with scrum and sprint
• Ability to build and maintain credibility by knowing the business and aligning HR systems support to the priorities of the business.
• Demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership.
• Bachelor’s degree required

What we expect of you:

• 4+ years of experience building scalable backends using Nodejs
• In-depth knowledge of any framework of Nodejs (i.e. Express, Hapi, Koa.js)
• Hands on experience with developing REST APIs using Node.js and any of the above framework
• Good understanding of standard authentication systems such as OAuth2 and JWT
• Should have experience with Socket.IO
• Should have understanding of Model, Caching, Async mechanisms
• Knowledge of server-side templating (e.g. Jade, Handlebars.js, etc.)
• Hands-on experience with implementing Role based User authentication and authorization system
• Understanding of Caching, Database Interactions, Middlewares
• Able to engineer the best performing solutions and always keeping scalability in mind

Must haves:

• Strong problem solving skills
• Passion for building robust systems that are engineered to handle failure scenarios, an attitude to maintain coding standards
• Strong advocate for producing quality software who makes sure issues are raised and resolved

What makes you a great fit for Aubergine:

• Knowledge of data structures and algorithms
• Hungry for more responsibility and knowledge
• Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)

Skills: NodeJs

Experience required: 4+ years

Job Type: Full time/ Permanent

Perks and Benefits:

• Flexible shift timings
• Company-sponsored certifications.
• Team friendly culture
• Flat hierarchy
• Carrom, Table tennis games, Cricket Tournament Participation for interested employees
• Snack-filled pantry for team members
• Group Medical Insurance (*)
• 5 days working.

Full-time

Skills:-

Java, SpringBoot, OOps, Microservices and Basic in SQL.

Responsibilities: -

Experience in application components using Spring Boot.

Should possess application development experience in Java 7/8, Spring Framework, Spring Boot.

Design and develop micro services/APIs using either Java/Spring boot. · Experience working in Agile environment and good understanding of Agile processes.

Good in any front end technologies like React JS

Experience in AWS

Knowledge of Application Server like Tomcat, Testing frameworks like JUnit Skills:

Spring Boot, Swagger, Tomcat , Maven, Jenkins, Git, Postman, kubernetes, Docker, Hibernate.

Strong knowledge on both SQL and NOSQL Databases.

Possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.

Proficient understanding of code versioning tools, such as Git.

Experience in working as a team to design, document, develop, test, implement and maintain modular, multi-tier large Java applications.

Great interpersonal and communication skills

Job Functions: Information Technology.

Employment Type - Full-time.

Required Candidate profile