Online Bidder/ Upwork Bidder

InCruiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector

EXCITED ABOUT YOUR TASKS?

1. HR Coordination:

● Oversee and coordinate interview processes, including onboarding interviewers and conducting

Quality interviews.

● Ensure adherence to policies and regulatory requirements of the company.

2. Client Relationship Management:

● Serve as a liaison between Clients/recruiters ensuring effective communication and alignment of goals.

● Build and nurture strong relationships with client’s HRs/recruiters, understanding their needs and addressing concerns.

3. Communication and Collaboration:

● Facilitate clear communication between recruiters and clients to streamline processes and resolve issues.

● Build rapport with employees and clients at various organizational levels

● Should have product knowledge and resolve platform issues and impart training.

4. Performance Monitoring:

● Monitor key performance indicators (KPIs) for assigned accounts and take corrective actions as needed.

● Provide regular reports on account status, highlighting achievements and areas for improvement.

5. Communication and Collaboration:

● Foster effective communication between internal teams and clients to address queries, concerns, and feedback.

● Collaborate with cross-functional teams to ensure a cohesive and client-centric approach.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor/ Master's degree in Human Resources, Business Administration, or a related field.

● Previous experience in HR coordination, recruitment or a related HR role.

● Exposure to client interaction or account management is advantageous.

● Strong communication and interpersonal skills, essential for both HR and client interactions.

● Ability to multitask, problem-solve, and meet deadlines.

● Proficiency in MS Suite.

● Ability to adapt to evolving HR and client management need

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

• You must know the in and out of JavaScript to design optimized and modular components that need to be used across our platform.
• You must be well versed in the React/Redux framework.
• Strong understanding of semantic HTML/HTML5, CSS/CSS3
• Experience in setting up the full UI workflow layer right from Development, Testing, Building, and Deployment.
• Good understanding of MVC architecture.

• Experience in frameworks like Bootstrap, Foundation, and CSS pre-processors like SASS and LESS.
• Exposure to page speed improvement techniques.
• Exposure of building responsive websites at scale.
• Prior work experience in Angular, Backbone, React

• Reach at 91 084 76999

• Mandatory skills -PHP Experience.
• Experience in web application development and web developer.
• Good Knowledge of PHP, MySQL, jQuery, Javascript, HTML5, CSS3, XML
• Good debugging skills .
• Expertise in MVC Frameworks and good technology exposure of CI/Larvel frameworks added advantage.

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.

The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.

As a Director Engineering in Acqueon you will….

Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

• Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
• Chalk-out and implement the vision, technology roadmap and business goals
• Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
• Managing the development and delivery of complex features from design to production according to product requirements
• Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
• Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
• Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
• Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
• Expertise in highly transactional, large relational and complex systems
• Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
• Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
• Strong technical competence with a track record of individual technical accomplishments

As a Director in Acqueon you will need….

• An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
• With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
• Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
• Experience in developing scalable, concurrent, low-latency, fault tolerant systems
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
• Previous experience in working with other international R&D, product management and support teams
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
• Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
• Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
• Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
• Willingness to work in a fast paced, and driven team in a context-switching environment
• Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus

• Sound knowledge of Flutter framework & DART language
• Experience with Material Design and UI design principles, patterns, and best practices
• Architecture, design and development of distributed web based solutions based on J2EE architecture (Spring boot, Hibernate/JPA, REST) or PHP Laravel framework
• Proficient with Data Modelling, Object Oriented Design
• RDBMS and NoSql database (MongoDB)
• Experience in event driven & Microservices architecture
• Exposure to Agile, behaviour driven development, TDD , CI/CD
• Be self-driven and take ownership of deliverables end to end
• Working knowledge of HTML/ CSS