field sales executive

Mandatory (Experience 1) - Must have a minimum 4+ years of experience in backend software development.

Mandatory (Experience 2) -Must have 4+ years of experience in backend development using Python (Highly preferred), Java, or Node.js.

Mandatory (Experience 3) - Must have experience with Cloud platforms like AWS (highly preferred), gcp or azure

Mandatory (Experience 4) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server / DB2 / SQL / MongoDB / Ne

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

We are seeking a Senior Full stack Engineer specializing in React to join our growing team. As a Senior Fullstack Engineer, you will play a crucial role in designing, developing, and delivering high-quality software solutions across our web and backend systems. 

Responsibilities:

• Collaborate with cross-functional teams, including product managers, designers, and other engineers, to understand requirements and translate them into technical specifications.
• Design and develop robust, scalable, and high-performance web applications using React on the frontend.
• Write clean, maintainable, and well-documented code while adhering to best practices and coding standards.
• Architect and optimize backend systems, databases, and APIs to ensure optimal performance and responsiveness.
• Implement and integrate RESTful APIs and microservices to enable seamless communication between frontend and backend components.
• Develop responsive user interfaces and interactive features using React, HTML, CSS, and other modern frontend technologies.
• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience across multiple devices and platforms.
• Implement automated testing and continuous integration/continuous deployment (CI/CD) pipelines to ensure the quality and stability of the software.
• Debug and resolve complex issues and provide technical guidance and support to junior members of the development team.
• Stay up-to-date with industry trends and emerging technologies, evaluate their potential impact on our systems, and make recommendations for improvements.
• Participate in code reviews, contribute to the improvement of coding practices, and promote knowledge sharing within the team.
• Contribute to architectural discussions, provide insights on system design, and make recommendations for scalability and performance enhancements.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Extensive experience (at least 5 years) in full stack software development, with a strong focus on React.
• Solid understanding of object-oriented programming (OOP) principles and design patterns.
• Experience in frontend development using React, JavaScript, HTML, CSS, and related frameworks/libraries.
• Proficiency in building RESTful APIs, microservices, and familiarity with related technologies (e.g., JSON, GraphQL).
• Experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Redis).
• Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.
• Proficient in using version control systems (e.g., Git) and agile software development methodologies (e.g., Scrum, Kanban).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and propose effective solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Benefits:

• Work Location: Remote
• 5 days working

Explore our Career Page for more such jobs : careers.infraveo.com

You can apply directly through the link: https://zrec.in/zEKS8?source=CareerSite

Requirements

• 3+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• Linux
• SpringBoot or Spring MVC
• Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Java 8
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding AI/ML algorithms is a plus.

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.

What we are Looking for:-

We are looking for a graphic designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Requirements:-

• 2+ years of experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficient in Adobe Photoshop and Illustrator 
• Knowledge of Coreldraw, WordPress, Figma/XD and HTML will add an advantage 

Role and responsibilities:- 

• Have an impeccable taste and a compulsive eye for detail 
• Create design assets like banners, emailers, brochures, GIFS, social media creatives,  iconography and typography. 
• Maintain graphic design guidelines and brand identity of Rezo.ai 
• Collaborating and coordinating with internal teams of HR & Marketing 
• Delivery of high-quality, innovative concepts from creative briefs to create artwork for Brands and campaigns. 

Job Description

We are looking for a Full stack PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side and user-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements into the application. Therefore, understanding of front-end technologies is necessary as well.

  Responsibilities

• User-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage

Experience: 2-5years

Key Skills: PHP, Angular JS, React JS, MySQL

Desired Skills and competencies

• Understanding of MVC design patterns
• Strong knowledge of PHP web frameworks {such as Laravel, Yii, etc depending on your technology stack}, preferably into SaaS Product development
• Understanding the fully synchronous behavior of PHP
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Strong knowledge of SQL/NoSQL databases and their declarative query languages

Proficient understanding of code versioning tools, such as GITLab

Preferred Skills

• Knowledge on Linux/Shell commands 
• Demonstrates ability to communicate effectively in both technical and business environments.
• Willingness to learn Perl, NodeJS and new technologies
• Willingness to work in a collaborative, innovative, flexible and team-oriented environment
• Demonstrates ability to communicate effectively in both technical and business environments.

Requirement:

• Min 2-3 Year Experience. Preferably in the E-commerce domain. 
• Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
• Strong hold on  Python
• Experience with JavaScript/JQuery
• Ability to do software design for a enterprise web application
• Working knowledge of a MVC front-end framework
• Proficient in HTTP protocol, REST APIs, JSON
• Ability to do database design and modeling
• Proficient in OOPS concepts and writing code using classes
• Ability to write modular and clean code

Desired Candidate Profile