e commerce executive

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
• Round 3 - Call with the CSM team to review your assignment
• Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
• Round 5 - HR Call 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Responsibilities:

• Identify relevant data sources - a combination of data sources to make it useful.
• Build the automation of the collection processes.
• Pre-processing of structured and unstructured data.
• Handle large amounts of information to create the input to analytical Models.
• Build predictive models and machine-learning algorithms Innovate Machine-Learning , Deep-Learning algorithms.
• Build Network graphs , NLP , Forecasting Models Building data pipelines for end-to-end solutions.
• Propose solutions and strategies to business challenges. Collaborate with product development teams and communicate with the Senior Leadership teams.
• Participate in Problem solving sessions

Requirements:

• Bachelor's degree in a highly quantitative field (e.g. Computer Science , Engineering , Physics , Math , Operations Research , etc) or equivalent experience.
• Extensive machine learning and algorithmic background with a deep level understanding of at least one of the following areas: supervised and unsupervised learning methods , reinforcement learning , deep learning , Bayesian inference , Network graphs , Natural Language Processing Analytical mind and business acumen
• Strong math skills (e.g. statistics , algebra)
• Problem-solving aptitude Excellent communication skills with ability to communicate technical information.
• Fluency with at least one data science/analytics programming language (e.g. Python , R , Julia).
• Start-up experience is a plus Ideally 5-8 years of advanced analytics experience in startups/marquee com

Required Skills:

Machine Learning, Deep Learning, Algorithms, Computer Science, Engineering, Operations Research, Math Skills, Communication Skills, SAAS Product, IT Services, Artificial Intelligence, ERP, Product Management, Automation, Analytical Models, Predictive Models, NLP, Forecasting Models, Product Development, Leadership, Problem Solving, Unsupervised Learning, Reinforcement Learning, Natural Language Processing, Algebra, Data Science, Programming Language, Python, Julia

• Identify, prioritize, and reach out to new clients, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of projects.
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocating for the customer’s needs, and communicating with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Documents all customer contact and information
• Represent in strategic meetings
• Help increase sales and growth

Responsibilities:

• Identifying the different bugs in new & existing product lines by following the company's processes.
• Isolating bugs i.e. finding steps to reproduce for identified bugs.
• Compiling the bugs in a database or in given documents with a precise description of the encountered issues so they can be easily identified and reproduced.
• Respecting the planning and the deadlines.
• Follow-up of the versions from scratch to end of project.
• Maintain and develop the existing Automation suites (API/UI)

What we're looking for?

• At least 2 year of experience in software testing
• Ability to work and coordinate with the team on projects
• Knowledge and hands on experience in QA methodologies and tools is preferred
• Strong analytical and observation skills
• Enthusiastic and highly organised
• Excellent written and verbal communication skills
• Comfortable with at least one of Java, Javascript, Ruby
• Worked on UI automation using Selenium Webdriver. Preferably WebdriverIO/Protractor/Puppeteer
• Familiar with API automation using either Postman/Restassured
• Working knowledge of Jmeter or similar Performance testing tool is a plus

Open Position for Dot Net Developer Profile:

Job Description:

Require hands-on .NET, SQL experience with working knowledge in MVC and SaaS.

Experience of .NET, C#, SQL Server, MVC, SaaS (Essential)

Experience in IIS, REST, AJAX, XML, open source, cloud computing (Desirable)

Company: Sidqam Technologies Pvt Ltd

Job Location: Noida (Currently Work from home)

Experience: 3 to 8 years

Healthcare IT experience is a definite advantage

Role: Software Developer

Industry Type: Software Product

Functional Area IT Software: - Application Programming, Maintenance

Role Category: Programming & Design

Salary: Upto 15 LPA

Education

UG : B.Sc - Computers, BCA - Computers, B.Tech/B.E. - Computers

PG : M.Tech - Computers, MS/M.Sc(Science) - Computers, MCA - Computers

Company Profile:

We are a team of high-energy, enthusiastic, highly-skilled, and experienced health informaticians, clinicians, technical geeks, and sales and marketing enthusiasts who together want to improve patient experience with the help of technology.

Each person in our team is special because of who he or she is and what we can achieve together. This makes for a special company! Our company, Sidqam Ltd. was established in September 2014 and is headquartered in Manchester, UK. Although a startup, the co-founders of the company have over 15 years of experience each in the healthcare IT industry, working for the National Health Service (NHS) in the UK.

CommerceIQ is Hiring Data Scientist (3-5 yrs)

At CommerceIQ, we are building the world’s most sophisticated E-commerce Channel Optimization software to help brands leverage Machine Learning, Analytics and Automation to grow their E-commerce business on all channels, globally.

Using CommerceIQ as a single source of truth, customers have driven 40% increase in incremental sales, 20% improvement in profitability and 32% reduction in out of stock rates on Amazon.

What You’ll Be Doing

As a Senior Data Scientist, you will work closely with Engineering/Product/Operations teams to build state-of-the-art ML based solutions for B2B SaaS products. This entails not only leveraging advanced techniques for predictions, time-series forecasting, topic modelling, optimisation but deep understanding of business and product too.

• Apply excellent problem solving skills to deconstruct and formulate solutions from first-principles

• Work on data science roadmap and build the core engine of our flagship CommerceIQ product

• Collaborate with product and engineering to design product strategy, identify key metrics to drive and support with proof of concept

• Perform rapid prototyping of experimental solutions and develop robust, sustainable and scalable production systems

• Work with large scale ecommerce data of the biggest brands on amazon

• Apply out-of-the-box, advanced algorithms to complex problems in real-time systems

• Drive productization of techniques to be made available to a wide range of customers

• You would be working with and mentoring fellow team members on the owned charter

What we are looking for -

• Bachelor’s or Masters in Computer Science or Maths/Stats from a reputed college with 4+ years of experience in solving data science problems that have driven value to customers

• Good depth and breadth in machine learning (theory and practice), optimization methods, data mining, statistics and linear algebra. Experience in NLP would be an advantage

• Hands-on programming skills and ability to write modular and scalable code in Python/R. Knowledge of SQL is required

• Familiarity with distributed computing architecture like Spark, Map-Reduce paradigm and Hadoop will be an added advantage

• Strong spoken and written communication skills, able to explain complex ideas in a simple, intuitive manner, write/maintain good technical documentation on projects

• Experience with building ML data products in an engineering organization interfacing with other teams and departments to deliver impact

• We are looking for candidates who are curious and self-starters; obsess over customer problems to deliver maximum value to them.
• Data scientist, Machine Learning, data science, data analyst

Job Type: Full-time

Experience:

• Data Scientist: 3 years (Required)

Application Question:

• Looking for product based industry experience from tier 1 /tier 2 colleges (NIT ,BIT, IIT,IIIT, BITS, Strong Profiles)