Onboarding Specialist - Customer Success

We are looking for an SEO Specialist with a minimum of 1 year experience to join our Digital Marketing Team. 

We expect the candidate to be self-driven to find new initiatives for driving SEO growth of our clients.

Key Responsibilities & Expectations:

a) Conduct Keyword Research and SEO Audits to identify opportunities for website optimization

b) Optimize On-Page SEO Elements (Meta Tags, Headings, Internal Linking, etc.)

c) Expertise in Link Building efforts to improve Domain Authority (DA)

d) Expertise in using Google Analytics + Search Console + SEMRUSH for Website SEO Data Analysis

e) Staying updated with SEO Best Practices and Algorithm updates

f) Writing SEO-friendly Blogs

Required Skills & Qualifications:

a) Min. 1 Year of experience in an SEO role

b) Strong understanding of SEO Fundamentals (on-page, off-page, and technical)

c) Must possess strong English language proficiency, both written and spoken

Industry – Manufacturing

10+ years of overall experience in handling IT in manufacturing companies.

Qualification: Bachelors in IT or relevant

Job Summary: 

1. Exposure to Manage IT functions involving Infrastructure and Application.

2. SAP/ Business One Administration Handling, Managing, Maintain and Controlling the entire SAP Platform including Enhancements. 

3. Business Continuity and Disaster Recovery. 

4. Providing Training and Support to Internal Team and End users. 

Mandatory Skills:

 • SAP B1 Administration, Configuration and Support experience. 

• Experience on Linux OS and HANA Database administration. 

• Experience in Business Process automation experience.

• Proven working experience in installing, configuring, upgrading and troubleshooting SAP B1,

Linux /windows Operating Systems and HANA Database platforms.

• Knowledge on Monitoring and Maintaining performance according to requirements and upgrading the systems with new release models as per changing requirements.

• Knowledge of interfacing SAP B1 with 3rd Party Solutions.

• Knowledge on security, backup, redundancy and Disaster Recovery strategies.

• Understanding of License Compliance, Governance, Risk Management and Statutory Audit requirements.

·  Knowledge about Information Security Management System (ISMS ISO27001:2022)

·  Knowledge about Cloud - Migrations, Implementation, Management and Maintenance

Additional Skills:

• Knowledge on Active Directory, DNS, Group Policies creation, DHCP servers designing and planning.

• Knowledge of IT system security, anti virus (mainly TrendMicro), and firewall devices.

• Being Self-motivated – driven to achieve results & flexible to work anytime and weekends, as may be needed

• Excellent verbal and written communication skills. 

• Strong analytical and problem-solving skills.

• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads

• Exposure to AWS, Azure, and GCP.

Responsibilities :

1)Support to all SAP B1 users as first level problems solving and inquiries. Coordinates

communication and the resolution of complex issues. 

2) Manage day-to-day SAP B1 operations and server infrastructure supporting a multi-site End

Users environment.

3) Manages projects including planning and execution of enhancements.

4) Monitoring and managing user access, permissions, and security protocols to maintain system integrity and performing routine maintenance on servers and network infrastructure, including patch updates and performance tuning.

5) Implementing and monitoring backup, restore, and redundancy strategies to ensure data security and availability.

6) Troubleshooting and resolving hardware and software issues across various systems promptly to minimize downtime.

7) Configuring and maintaining virtualization platforms, ensuring high availability and optimized performance.

8) Conduct Internal and Statutory IT Audits

Roles & Responsibilities:

1. Develop end-to-end Salesforce solutions using primarily Configuration and Customization where needed (APEX Class, Triggers, Visualforce pages, Lightning Web components etc.)

2. Automate business processes using Salesforce automation tools, such as Formulas, Flow, Assignment Rules, Approval processes and email Alerts.

3. Build integrations between Salesforce and external applications using Mulesoft, REST, SOAP APIs, oAuth and Single Sign-On, etc.

4. Participate in daily scrum meetings, analyze assign user stories, identify/resolve gaps in functional user stories/business requirements. 5. Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.

6. Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage.

7. Demo enhancements and features to business stakeholders

8. Ability to effectively debug and resolve issues and/or defects which may be reported because of faults in the production system. Experience:

1. 5+ years of experience with Salesforce Lightning, Apex, & Development experience with Experience Cloud & Service Cloud

2. 5+ years of experience utilizing source control on a Salesforce project.

3. 5+ years of experience with advanced Salesforce.com development tools and techniques (APEX Class, Triggers, Visualforce pages, Lightning Web components etc.)

4. Experience developing robust test classes and ensuring code coverage within Salesforce.

5. Experience using Salesforce's standard development tooling, including the Salesforce CLI, Data Loader, VS Code + Salesforce Extension Pac

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.

RESPONSIBILITIES:

• Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
• Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
• Prepare and ship computers to all users based on company standard policy
• Responsible for general IT operations and user support
• Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
• Design, plan and implement systems automation as required for better efficiency to support team projects
• Accurately record transactions and processes using a designated tracking software
• Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
• Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
• Develop, deploy and maintain the automation and user life cycle workflow
• Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Leads systems' incident support and troubleshooting for complex and non-complex issues.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; 
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Completes work assignments and supports business-specific projects by applying expertise in the subject area; 
• Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
• Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.

REQUIREMENTS:

• Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
• Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
• Hands-on experience working and supporting Mac and Windows OS
• Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
• Superior time management skills including a sense of urgency and proactive approach.
• Capable to manage multiple tasks/ projects simultaneously
• Excellent analytical and problem-solving skills.
• Demonstrated ability to work independently and in a team environment.
• Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
• Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
• Experience with API integrations
• Flexibility to work during the holidays and an on-call rotation

PROFESSIONAL BACKGROUND / SKILLS:

• Bachelor's degree in Computer Science or related degree or related experience required.
• CompTIA A+ certification a plus
• 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
• Strong Knowledge of Google Suite, Atlassian, and Okta administration
• Strong Knowledge of scripting languages (Python, Google Script, etc)
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
• Experience in software development and knowledge of scripting languages.
• Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
• Strong ability to work both individually and in a team environment

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

As our visual designer, your responsibilities will include areas of design such as typography, iconography, color, space and texture. You will use your knowledge, expertise and skills in all these fields to help our users successfully navigate and become comfortable with our products.

More responsibilities in detail:

• Create the templates such that information on the app is easy to find, visually appealing and adhering to international standards and trends
• Generate clear ideas, concepts and designs of creative assets from beginning to end
• Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience

• Collaborate with a cross-functional team that includes engineers, product managers, service teams in order to create simple, easy-to-use designs
• Translate business requirements, user needs, technical requirements into designs that are visually enticing, easy to use, and emotionally engaging
• Stay in the loop and on top of the latest standards, changes, trends in the visual design field
• Interpret storyboards to tell visual stories that support our solutions

• A minimum of 3-4 years of professional experience in designing graphics, layouts and applications for web, desktop and mobile
• The ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience
• Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined designs in a short time
• Self-learning, able to learn new tools quickly and work in a fast evolving environment
• Proven ability delivering high quality designs to customers
• Proficient in Adobe Photoshop, Illustrator, Indesign and Sketch
• Expert level skills in Photoshop, 3DMax and other relevant tools
• Bachelor’s degree or equivalent experience in the graphic design field

• B Tech/BE or M.Tech/ME in Computer Science or equivalent from a reputed college.
• Experience level of 7+ years in building large scale applications.
• Strong problem solving skills, data structures and algorithms.
• Experience with distributed systems handling large amount of data.
• Excellent coding skills in Java / Python / Node / Go.
• Very good understanding of Web Technologies.
• Very good understanding of any RDBMS and/or messaging.

At Navi, our mission is to build financial services that are simple, accessible and affordable.

Navi is founded by Sachin Bansal & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.

Responsibilities:

• Work on the development of the Android app for our first product
• Write clean, well-tested code
• Optimise app performance using real profiling data

Requirements:

• 3+ years of software development experience
• Strong computer science fundamentals
• Deep knowledge of Java and Android SDKs, familiarity with Kotlin
• Can write code that is readable, maintainable and testable
• Know the importance of tests and how to approach writing different types of tests

Bonus:

• Know how to use test driven development as a design tool
• Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools

1. Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
2. Plan and test databases to ensure Tele Sales team has good database at all the times.
3. Setting and Meeting sales performance targets.
4. Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
5. Monitor and train the team.
6. Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.