
Fideo is building a software orchestration layer to simplify financial operations and treasury management for cross-border B2B businesses. Our solutions will enable small and medium-sized exporters/ importers to manage and improve their global payment collection operations, simplify receivables/ net terms management, and access capital to unlock their full growth potential.
Responsibilities:
- Redesign the entire website.
- Collaborate with cross-functional teams to understand user requirements and design intuitive user interfaces for our digital payment platform.
- Create wireframes, prototypes, and user flows to visualize design concepts.
- Conduct user research and usability testing to gather valuable feedback and insights.
- Develop and maintain a consistent and user-friendly design system.
- Stay up-to-date with industry trends and best practices to enhance the user experience.
Requirements:
- Proven experience as a UI/UX Designer or similar role.
- Proficiency in design tools like Figma, Adobe XD, Sketch, or similar.
- Strong portfolio demonstrating user-centered design solutions.
- Excellent communication and collaboration skills.
- Bachelor's degree in Design or a related field is a plus.

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Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.


About Us
We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.
We thrive to:
- Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
- Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
- Empower clients to deliver value quickly and frequently to their end users.
- Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
- Raise the bar of software craft by setting a new standard for the community.
Job Description
This is a remote position.
Our Core Values
- Quality with Pragmatism: We aim for excellence with a focus on practical solutions.
- Extreme Ownership: We own our work and its outcomes fully.
- Proactive Collaboration: Teamwork elevates us all.
- Pursuit of Mastery: Continuous growth drives us.
- Effective Feedback: Honest, constructive feedback fosters improvement.
- Client Success: Our clients’ success is our success.
Experience Level
This role is ideal for engineers with 4+ years of hands-on software development experience, particularly in Python and ReactJs at scale.
Role Overview
If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!
What You'll Do
- Write Tests First: Start by writing tests to ensure code quality
- Clean Code: Produce self-explanatory, clean code with predictable results
- Frequent Releases: Make frequent, small releases
- Pair Programming: Work in pairs for better results
- Peer Reviews: Conduct peer code reviews for continuous improvement
- Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes
- Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines
- Never Stop Learning: Commit to continuous learning and improvement
AI-First Development Focus
- Leverage AI tools like GitHub Copilot, Cursor, Augment, Claude Code, etc., to accelerate development and automate repetitive tasks.
- Use AI to detect potential bugs, code smells, and performance bottlenecks early in the development process.
- Apply prompt engineering techniques to get the best results from AI coding assistants.
- Evaluate AI generated code/tools for correctness, performance, and security before merging.
- Continuously explore, stay ahead by experimenting and integrating new AI powered tools and workflows as they emerge.
Requirements
What We're Looking For
- Proficiency in some or all of the following: ReactJS, JavaScript, Object Oriented Programming in JS
- 3+ years of Object-Oriented Programming with Python or equivalent
- 3+ years of experience working with relational (SQL) databases
- 3+ years of experience using Git to contribute code as part of a team of Software Craftspeople
AI Skills & Mindset
- Power user of AI assisted coding tools (e.g., GitHub Copilot, Cursor, Augment, Claude Code).
- Strong prompt engineering skills to effectively guide AI in crafting relevant, high-quality code.
- Ability to critically evaluate AI generated code for logic, maintainability, performance, and security.
- Curiosity and adaptability to quickly learn and apply new AI tools and workflows.
- AI evaluation mindset balancing AI speed with human judgment for robust solutions.
Benefits
What We Offer
- Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
- Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
- Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
- Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
- Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
- And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We're Hiring: Escalation Handling Cum Operations Executive
📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003
🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅
🏢 About Us – Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
👤 Your Role: Escalation Handling & Operations Executive
In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
🔑 Key Responsibilities:
✅ Handle escalated customer complaints with empathy, patience, and professionalism
✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time
✅ Track, document, and close all escalations while ensuring customer satisfaction
✅ Conduct root cause analysis (RCA) and suggest process improvements
✅ Monitor service quality and ensure compliance with company standards
✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management
🎯 Who You Are:
✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)
✔️ Excellent communication skills (Hindi + English)
✔️ Strong problem-solving, negotiation, and conflict resolution abilities
✔️ Calm under pressure with the ability to handle angry/frustrated customers
✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking
✔️ Self-motivated, proactive, and a strong team player
💼 Perks of Working with Bikefixup:
🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management
As we take a leap into the next decade we’re launching 4 new roles that allows our nutritionists to be in leadership positions. As a Zonal Head of East / West / North / South, you will be responsible for the performance and management of all nutritionists within your assigned zone of hospitals. You will be trained and mentored to take on this new role that prepares you to be a manager. You will cultivate your team and be a role-model of excellence and integrity to them.
Responsibilities:
● You will ensure the nutritionists in your zone counsel every child, everyday
● You will build a strong team with the hospitals you work in, and participate in hiring and training as and when necessary
● You will communicate and build a positive relationship with all the doctors within your zone
● You will plan for long-term absenteeism in your assigned zone, making sure no centre is left unattended without a nutritionist
● You will champion technology, are comfortable with and ensure seamless and error-free adoption of the FoodHeals App amongst your nutritionists
● You will ensure that monthly reports, success stories and/or case studies sent by the nutritionist from their hospitals are collated and sent to your line manager as per agreed deadlines
● You are thorough in your understanding of programs across all hospitals in your assigned zone, and ensure smooth functioning as per planned budgets.
● You’ll guide the nutritionists reporting to you, mentor them, help them with tough cases during weekly case calls and document them
● You’ll develop innovative counselling techniques to help through difficult cases
● You’ll assist in research, training and publishing case studies / papers
● This role requires you to travel to all hospitals within the assigned zone and be at the hospitals for 8 hours (9.30am-5:30pm)
● You will continue to assess, counsel and plan diets for pediatric oncology and hematology
patients in the IPD & OPD at the hospital where you are stationed
● You'll support execution of special initiatives as needed
● You’ll share a weekly report on the impact and outcomes of your and your team’s work with the Head Nutritionist
● You’ll be responsible for the performance of the nutritionists in your appointed region
● You will address their concerns and involve the Head Nutritionist whenever necessary
Oracle forms and report
Oracle Forms and Reports-L2,
As a Senior Developer, you are responsible for development, support, maintenance and implementation of a complex project module.
You should have good experience in application of standard software development principles.
You should be able to work as an independent team member, capable of applying judgment to plan and execute your tasks.
You should have in-depth knowledge of at least one development technology/ programming language.
You should be able to respond to technical queries / requests from team members and customers.
You should be able to coach, guide and mentor junior members in the team.
The PL-SQL & Oracle forms Developer would need to have at least 5+ years of experience.
Ready to work in the US shift 12 PM to 9.30 PM IST.
As developer, you will proactively identify solutions for gaps in business processes and systems and support functions based upon identified business requirements and provide analytical and problem solving expertise to resolve business and systems issues.
Ensure that the best practices are fulfilled to increase the quality and maintain high service standards. Should take end to end responsibility for services.
• Development knowledge on : PL-SQL and Oracle Forms
• Strong organizational skills, attention to detail and ability to prioritize.
• Ability to handle Client requirements, creating design document and walk them with client
• Open mindset, positive attitude, logical thinking, self -starter (take initiative).
• Ability to work under pressure and proactively in a fast-paced environment with tight deadlines
Should be a team player, ability to multitask, good interpersonal & communication skills

Hiring for Anahad Pharmacy (Division of HelpNow)
About Anahad:
Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni.
At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by the earliest investors of Uber, SpaceX and some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.
Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry.
About this role
We’re seeking a Head of Engineering to work closely with our technical team and engineers to design and scale our product infrastructure and architecture. You will partner with cross-functional stakeholders across engineering, AI, product management, QA, design, operations and sales to lead the technology vision and direction.
This role reports directly to the CEO and will involve working closely with him and the product team to refine and iterate on the product and engineering roadmaps.
Requirements
- 6-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early stage start-up environment.
- Strong expertise in systems architecture and a service based codebase.
- Strong expertise in designing highly available, fault-tolerant, scalable systems.
- Experience building and leading engineering teams that took products from idea to launch (0 to 1), and launch to scale (1 to 10).
- Strong communication and leadership abilities especially in the current remote environment.
- Strong developer who can give the best in their team a run for their money!
- A passion for building impactful products.
- Deep knowledge of backend and frontend technologies such as NodeJS, Java, PHP (Laravel), Postgres/MySQL, ReactJS, Docker, and Kubernetes.
- Experience with mobile development: Android and/or React Native.
Building the Engineering Team and Culture
The power of a good engineering leader is to build out the engineering team and set a start-up’s engineering culture, especially when the organization gets to the size where that middle layer of management is required. A strong head of engineering should therefore be able to determine who will be good leads for the team, hire them, and be able to groom that skill set over time.
Product Planning
Not only the ability to execute, but the leader’s role prior to development is also critical to the product-planning phase. While product management/marketing will provide insight into the features, market size, pricing etc. the engineering leadership needs to provide feedback into the resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader brings sanity to this process with a unified view of broader objectives.
Execution
Ultimately, the output of any engineering organization is the product. A well-functioning organization will not only build a high-quality product, but also hit pre-determined dates and accurately forecast updates to the timeline as it changes. One has to have a command of the software development process, and ensure the correct process is in place and followed.
Handling Chaos
When a product launch goes right and catches the world on fire, the feedback from the market can be overwhelming. Even with marginal success, engineering will be inundated with customer escalations, feature requests etc. All of this must be addressed while continuing to drive the product forward. A hallmark of a strong engineering leader is to maintain composure while navigating this chaos.
Why you’ll LOVE this job
We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs. We can promise:
- You will be a part of founding team and work closely with the founders on the vision
- We care about you. We offer competitive health insurance for employees.
- Our co-workers are a close-knit, intelligent, and motivated team.
Compensation
Commensurate with experience (Cash + Bonus + Equity).
About Paytail:
We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.
Why Paytail:
Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.
Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.
Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.
Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.
Skills, Responsibilities & Requirements:
- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.
- Graduate degree in Engineering, Business, MBA is Plus
- Understanding of Fintech & lending domain across the country is a plus
- Excellent written and verbal skills and good knowledge of Excel
- Ability to work in cross-functional teams
- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.
- Understand various analytics of our customers and craft and implement strategies to grow.
- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail
platforms.
- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.
- Owning Expansion within the set of assigned accounts.
- Work to develop and circulate the set of best practices that will be the foundation of this growing
team.
- Drive customer decision making by aligning Paytail’s value proposition with corporates problem
statements.
- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.
- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best
possible customer experience.
- Thoughtful and empathetic by nature.
Category Manager should have worked in a Marketing role in the E-Commerce domain or Digital Services (Docter consultation platform).
Owning End to End for a category.
Assisting in Getting a brand on Board.
Taking care of Brand Representation on the platform mainly through Content.
Analyzing data to understand the performance of the Category and mapping it with respect to competitors.
Work with the sourcing team to make sure the important SKUs are always in stock.
Work with Brands to get the latest products/offers on our platform


At least 5years of experience in a similar position, working in medium to large-sized, distributed teams
Tech stack:ROR with React JS
Experience developing web services using any of the following Ruby
Experience in one or more relevant front-end frameworks like React JSm or Vue.JS

