Job Summary
The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.
Sourcing resume or candidates in a creative ways
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Key Responsibilities
1. Talent Sourcing
Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.
Build and maintain an active talent pipeline for voice and customer support roles.
Develop creative sourcing techniques to attract high-quality candidates.
2. Screening & Assessment
Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.
Schedule and coordinate interviews with hiring managers and operations teams.
Administer communication assessments, voice tests, and language proficiency evaluations.
3. Recruitment Coordination
Manage end-to-end recruitment cycle from sourcing to onboarding.
Maintain candidate data and update recruitment trackers.
Communicate hiring status and feedback to candidates promptly.
4. Stakeholder Management
Collaborate with operations, training, and HR teams to understand manpower requirements.
Provide regular updates on hiring progress, challenges, and recommendations.
Participate in weekly recruitment meetings and calibration sessions.
5. Compliance & Documentation
Ensure adherence to hiring policies, organizational standards, and compliance guidelines.
Collect, verify, and main
tain required documents for selected candidates.
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