Network Security Operations Tech Support

Roles & Responsibilities:-

1. Provide technical support to customers via phone, email, and ticketing system regarding Palo Alto Networks security products
2. Troubleshoot and resolve customer issues related to firewall policies, network connectivity, VPN configurations, threat prevention, and security features
3. Collaborate with customers, cross-functional teams, and vendors to diagnose and resolve complex technical issues
4. Perform system configurations and assist customers with initial product installations, upgrades, and migrations
5. Monitor and analyze system logs and events to identify and respond to security threats and performance issues
6. Document customer interactions, troubleshooting steps, and solutions in a knowledge base
7. Stay up-to-date with latest trends and advancements in network security technologies and industry best practices

Ideal Candidate:-

1. Strong Firewall / Network Security Support Profile with Palo Alto exposure
2. Mandatory (Experience 1): Must have around 2 years of experience in network security, with hands-on firewall support (Palo Alto preferred), and knowledge of network security concepts and protocols (TCP/IP, VPN, SSL/TLS, IDS/IPS, next-generation firewalls).
3. Mandatory (Experience 2): Must be able to perform system configurations and assist with installations, upgrades, and migrations, and monitor/analyse system logs and events to respond to security threats and performance issues.
4. Mandatory (Tech skill): Must be able to troubleshoot firewall policies, network connectivity, VPN configurations, and threat-prevention issues, with a basic understanding of network infrastructure (routers, switches, load balancers).
5. Mandatory (Skill): Must have strong analytical and problem-solving skills, provide support via phone/email/ticketing, document interactions and solutions in a knowledge base, and collaborate with customers, cross-functional teams, and vendors.
6. Mandatory (Domain): Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.
7. Mandatory (Note): Must be comfortable with a 24/7 rotational shift environment and on-call support at the client site (IDFC Bank, Airoli, Navi Mumbai)
8. Mandatory (Communication): Must have excellent verbal and written communication, able to explain technical concepts clearly.
9. Preferred (Product / Education): Familiarity with Palo Alto Networks products (PAN-OS, GlobalProtect, WildFire); Bachelor's degree in Computer Science, IT, or a related field.

Role Overview

We are looking for an experienced Network Security Engineer to design, implement, maintain, and secure enterprise network infrastructure. The role requires a strong understanding of network security principles, hands-on experience with security technologies, and the ability to troubleshoot complex network and security issues.

The ideal candidate will work closely with network, infrastructure, cloud, application, and security teams to ensure secure, resilient, and highly available network environments. The candidate should be comfortable handling security incidents, performing root-cause analysis, implementing security controls, and contributing to continuous improvement of the organization's network security posture.

Key Responsibilities

• Design, implement, configure, and maintain enterprise network security infrastructure.
• Manage and support network security technologies including firewalls, VPNs, IDS/IPS, secure gateways, and network access controls.
• Configure and maintain security policies, access rules, NAT, VPN tunnels, and related network security controls.
• Monitor network traffic and security events to identify potential threats, anomalies, and unauthorized access.
• Troubleshoot complex network connectivity and security-related issues and perform root-cause analysis.
• Investigate and respond to network security incidents in coordination with security and infrastructure teams.
• Review firewall and network security rules regularly and ensure they follow established security standards and business requirements.
• Support secure connectivity across data centers, corporate networks, remote locations, cloud environments, and third-party networks.
• Participate in network security assessments, vulnerability remediation, and security hardening activities.
• Implement and maintain network segmentation and access-control mechanisms.
• Work with internal teams to assess security requirements for new applications, infrastructure, and network changes.
• Participate in change management, implementation, and post-change validation activities.
• Maintain network security documentation, architecture diagrams, configurations, and operational procedures.
• Contribute to security improvement initiatives, automation, standardization, and operational efficiency.
• Work with vendors and technology partners for issue resolution, upgrades, and technical escalations.
• Ensure network security operations align with organizational policies, industry standards, and compliance requirements.

Required Skills

• Strong experience in network security engineering and enterprise networking.
• Good understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS, routing, switching, VLANs, and network protocols.
• Hands-on experience with enterprise firewalls and security gateways.
• Strong understanding of VPN technologies, IPsec, SSL/TLS, NAT, and access-control policies.
• Experience with IDS/IPS, network monitoring, traffic analysis, and security event investigation.
• Experience troubleshooting network and security issues across complex environments.
• Good understanding of network security architecture, segmentation, and secure connectivity.
• Experience with incident management, change management, and root-cause analysis.
• Familiarity with security best practices, vulnerability management, and network hardening.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders.

Preferred Skills

• Experience with security technologies from vendors such as Palo Alto, Fortinet, Cisco, Check Point, or similar.
• Exposure to cloud networking and cloud security across AWS, Azure, or GCP.
• Knowledge of Zero Trust, SASE, SD-WAN, or network access control concepts.
• Experience with security monitoring/SIEM platforms.
• Exposure to scripting or automation using Python, PowerShell, or similar technologies.
• Relevant certifications such as CCNA/CCNP Security, PCNSE, Fortinet certifications, or equivalent are an advantage.

Key Competencies

• Network Security Engineering
• Enterprise Network Troubleshooting
• Firewall & VPN Management
• Security Incident Handling
• Network Monitoring & Analysis
• Security Hardening
• Root-Cause Analysis
• Risk & Vulnerability Awareness
• Change & Configuration Management
• Stakeholder Communication
• Problem Solving
• Documentation & Process Discipline

Job Summary:

We are looking for an experienced Network Engineer with , Check Point firewalls, network security, and routing protocols. The ideal candidate should have experience in network troubleshooting, firewall configuration, security policy management, and maintaining reliable network infrastructure.

Key Responsibilities:

• Work on Check Point firewall administration, security policies, and rule management.
• Configure and maintain firewall policies, NAT, VPNs, and access control rules.
• Troubleshoot network connectivity issues and firewall-related incidents.
• Implement and support routing protocols such as BGP, OSPF, and static routing.
• Monitor network performance, investigate network issues, and ensure network availability.
• Perform firewall upgrades, configuration backups, and security policy reviews.
• Work on network security, incident resolution, and root cause analysis.
• Coordinate with network, security, and infrastructure teams to resolve technical issues.

Mandatory Skills:

• Network Engineering and troubleshooting
• Check Point Firewall
• Routing Protocols (BGP, OSPF, Static Routing)
• Firewall configuration and security policy management

Secondary Skills:

• Python scripting and network automation
• VPN, NAT, and network security
• Firewall monitoring and troubleshooting
• Incident management and root cause analysis

Technical Consultant – Palo Alto Networks

Company: Inflow Technologies

Website: https://inflowtechnologies.com

About: Founded in 2005, Inflow Technologies is a niche IT Infrastructure Distribution Services player offering Value Added Distribution in Networking, Cybersecurity, UCC, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ in Bangalore, 20+ locations, 120+ certified technical resources, USD 700M+ annual run-rate revenue.

Location: Bangalore

Work Mode: Work From Office

Work Days: 5 days/week

Position Overview

Senior-level, high-impact technical role driving architecture, implementation, and optimization of Palo Alto Networks' enterprise security solutions. Acts as SME bridging security engineering and client-facing technical consultation.

Key Responsibilities

• Design, deploy, and optimize Palo Alto NGFW solutions in complex enterprise environments
• Provide L3/L4 escalation support for Palo Alto firewall, Prisma, and Cortex-related issues (PAN-OS)
• Architect and implement: Prisma Access (SASE/ZTNA), Prisma Cloud (CSPM, CWPP, CNAPP), Cortex XDR/XSOAR
• Advanced troubleshooting: traffic flow issues, security policy mismatches, VPN (IPSec/GlobalProtect), threat prevention, URL filtering, SSL decryption
• Lead end-to-end implementation projects (design, deployment, migration, optimization)
• Integrate Palo Alto solutions with SIEM/SOC platforms, IAM (SAML, Azure AD, Okta), and public cloud (AWS, Azure, GCP)
• Manage HA, clustering, and firewall upgrades
• Liaise with Palo Alto TAC for critical issue resolution
• Conduct security assessments, best practice reviews, and performance tuning
• Maintain technical documentation (HLDs/LLDs, SOPs, runbooks)
• Mentor L1/L2 engineers
• Participate in change management, maintenance windows, and incident response

Requirements

• Experience: 6–12 years in network and security engineering (min 6 years)
• Education: Bachelor's degree in Computer Science, Engineering, or related field

Process

• Interview Rounds: 2 Virtual + Final Face-to-Face

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

Job Summary

We are looking for an experienced Network Engineer with strong expertise in network security, firewall administration, Check Point, Juniper SRX, routing protocols, and Python scripting. The candidate will be responsible for managing, configuring, troubleshooting, and optimizing enterprise network infrastructure while ensuring secure and reliable connectivity.

Key Responsibilities

• Configure, manage, and troubleshoot enterprise network devices, firewalls, and security appliances.
• Administer and maintain Check Point firewalls, including security policies, NAT rules, VPNs, and access control.
• Manage Juniper SRX firewalls, including security zones, policies, NAT, IPsec VPNs, and threat prevention.
• Implement and troubleshoot routing protocols such as BGP, OSPF, EIGRP, and static routing.
• Perform network troubleshooting related to connectivity, packet loss, latency, routing, and firewall traffic.
• Configure and maintain site-to-site VPNs and remote-access VPN solutions.
• Monitor network performance, analyze traffic logs, and investigate security incidents.
• Perform firewall rule reviews, configuration backups, software upgrades, and security patching.
• Develop Python scripts to automate network configuration, monitoring, reporting, and routine operational tasks.
• Work with network monitoring tools, packet analyzers, and logging platforms to identify and resolve network issues.
• Participate in incident management, root cause analysis (RCA), change management, and network maintenance activities.
• Maintain network documentation, configuration standards, and operational runbooks.

Job Title: TAC (L1+) – Palo Alto Networks

Department: Technical Assistance Center (TAC)

Location: Bangalore 

Job Type: Full-Time

Job Summary:

We are looking for a experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Required Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Qualifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Position: Technical Lead – Forcepoint (Data & Cloud Security)

Company: Inflow Technologies

Location: Bangalore

Work Mode: Work From Office | 5 days/week

Experience Required: Minimum 6 years

Interview Process: 2 rounds (Virtual + Final Face-to-Face)

About Inflow Technologies

Founded in 2005, Inflow is a value-added IT infrastructure distributor covering Networking, Cybersecurity, UC&C, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ'd in Bangalore with 20+ locations, backed by a 120+ certified technical team, and ~USD 700M+ annual run-rate revenue.

Position Overview

Acting as the Forcepoint subject matter expert, this role owns end-to-end design, deployment, and troubleshooting of enterprise data and cloud security architectures — spanning DLP, SWG, CASB, and SSE/ZTNA. The role sits at the intersection of solution architecture and hands-on L3 execution: defining security policies, configuring network proxies, and resolving complex support escalations in a client-facing, consultative capacity.

Core Products

• Forcepoint DLP (Endpoint, Network, Web, Email)
• Forcepoint Web Security
• Forcepoint Email Security
• Forcepoint CASB
• Forcepoint Suite / Forcepoint One
• Forcepoint Cloud Security / SSE (incl. ZTNA)
• Forcepoint DSPM

Key Responsibilities

1. Solution Design & Architecture

• Design enterprise architectures: DLP (Endpoint + Network + Discovery), Web Security (Proxy/Hybrid/Cloud), CASB & SaaS protection, Forcepoint Suite/One
• Install & configure Management Server, Policy Engine, Detection Servers, Protectors (Email/Web/Network), Endpoint agents (Windows/Mac)
• Implement EDM/IDM/OCR and data classification policies

2. Web Security (SWG)

• Deploy on-prem (V-series appliances) and cloud SWG/hybrid mode
• Configure transparent/explicit proxy, SSL inspection, URL filtering

3. Email Security

• Configure SMTP routing, DLP email policies, encryption & compliance rules

4. Advanced Policy Configuration

• Design/tune DLP policies (structured + unstructured data), web filtering (user/group/app-based), cloud app governance rules

5. L3 Troubleshooting & RCA (Critical)

• Handle: DLP not detecting over HTTPS, endpoint agent communication failures, web proxy latency/SSL failures, policy not applying to users, email DLP bypass
• Approach: log analysis (Policy Engine, endpoint, web), packet capture/traffic analysis, root cause identification & permanent fix

Qualifications & Certifications (Preferred)

• Bachelor's degree (IT/CS or related)
• Forcepoint Certified Administrator (FCA)
• Forcepoint DLP Specialist
• CCNA / Security+ (nice-to-have)

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 3+ Years

Working Mode: Remote

Preferred Location: Hyderabad / Bangalore / Chennai

Shift Timing: Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISP, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.

Mandatory Requirements

·       Strong communication skills with customers and technical teams.

·       Minimum 3+ years of experience in Enterprise NOC / Network Operations.

·       Experience working in 24×7 rotational shift environments.

·       Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.

·       MSP environment experience.&ITIL Foundation certification.

·       Exposure to AWS/Azure networking is an added advantage.

·       Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts

Key Responsibilities

Network Monitoring

·       Monitor enterprise network infrastructure using monitoring platforms.

·       Integrate and onboard new network devices/nodes into monitoring tools.

·       Configure and maintain monitoring templates, thresholds, and alert profiles.

·       Ensure continuous availability of monitored infrastructure.

Incident Management

·       Monitor alerts and incidents generated from monitoring platforms.

·       Perform ticket triaging, categorization and prioritization.

·       Perform Level-1 and basic Level-2 network troubleshooting.

·       Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

·       Basic troubleshooting of OSPF, BGP, Routing & Switching.

·       Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.

·       Perform subnet calculations and IP addressing validation.

Monitoring Protocols

·       Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.

·       Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

·       Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.

·       Track incidents until complete resolution.

·       Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.

Job Title: Technical Consultant – Netskope & SSE (L3 Engineer)

Company: Inflow Technologies

Location: Bangalore (Work From Office, 5 days/week)

About Inflow Technologies:

Inflow Technologies, founded in 2005 and headquartered in Bangalore, is a leading value-added IT infrastructure distributor across Networking, Cybersecurity, Unified Communications, AIDC, Surveillance, Server, Storage, and Software. With 20+ locations across India/South Asia and a 120+ member certified technical team, Inflow supports channel partners through the full solution sales cycle. Annual run-rate revenue: USD 700+ Million.

Position Overview:

We're looking for an experienced Technical Consultant (L3 Engineer) specializing in Netskope and Security Service Edge (SSE) technologies. You'll own end-to-end architecture, design, deployment, and optimization of cloud security solutions — acting as a trusted advisor who translates business requirements into secure, scalable technical architectures, and resolves advanced issues through root cause analysis.

Key Responsibilities:

Implementation & Deployment

• Deploy Netskope CASB (API + Proxy), SWG, DLP (Email/Web/Network), ZTNA (Private Access), NPA, and Prime Advantage package
• Configure traffic steering (Client, GRE, IPsec), policy rules (DLP, URL filtering, access control), and dashboard fine-tuning
• Perform agent rollout across Windows, Mac, and Mobile

Architecture & Design

• Design a secure access architecture for remote users, branch offices, and cloud workloads
• Integrate with identity providers (Azure AD, Okta) and existing security stack (Firewall, Proxy, SIEM)
• Integrate Netskope with SIEM (Splunk, QRadar), EDR tools, and email security
• Configure SSO/SAML authentication

Required Qualifications:

• Bachelor's degree in IT/CS or related field
• 6–8 years of experience (L3 level)
• Preferred certifications: Netskope Certified Cloud Security Architect (NCSA), NSK 100/200/300, CCNA/Security+ (good to have)

Interview Process: 2 rounds (Virtual) + Final round (Face-to-Face)