
Position: Network Security Operations Tech Support
Experience: 6 – 8 Years
Location: Bangalore
Notice Period: Immediate Joiners
Role Summary:
Provide technical support for Airbus' network security operations and projects. Help manage incidents, troubleshoot problems, and improve operational performance and reliability.
Key Responsibilities:
• Troubleshoot and resolve network security issues (incidents/problems)
• Work with users and technical teams for issue resolution
• Support security operations tools and processes
• Track project deliverables and service KPIs
• Assist in documentation and quality reviews
• Use ServiceNow for issue tracking and follow-up
• Collaborating with Tech Specialists on ongoing projects
• Support service delivery and ensure SLAs are met
• Coordinate upgrades and support infrastructure changes
Technical Skills Required:
• Must-have tools: Palo Alto (firewalls)
• F5 (load balancers)
• Netskope (cloud security)
• Proxy & other infrastructure security tools
•
• Additional skills: Service management experience (incident, change, problem management)
• Good communication skills
• Experience with network security monitoring and performance tools
Key Skills:
- Networking, Network Security, Proxy. Cloud Security
- Incident Manager, Service Level Manager, SLA, Major Incident Manager, Problem Manager, ITIL, ITSM,

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