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Inflow Technologies logo
Palo Alto TAC
2 - 6 yrs
₹8L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Palo Alto
TAC
Network Security
Firewall

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time


Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.


Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.


Inflow has an annual run-rate revenue of USD 700+ Million.


Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week


Responsibilities

About the Role:


We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

  • Advanced Troubleshooting & Escalations:
  • Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
  • Technical Leadership:
  • Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
  • Collaboration:
  • Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
  • Root Cause Analysis (RCA):
  • Conduct thorough analysis of recurring issues and drive permanent corrective actions.
  • Customer Communication:
  • Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
  • Knowledge Sharing:
  • Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
  • Incident Management:
  • Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
  • Training & Development:
  • Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

  • 4+ years in a technical support or network/security engineering role.
  • Expert-level knowledge of Palo Alto Networks products and technologies.
  • Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
  • Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
  • Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
  • Strong communication and customer-facing skills.


Preferred Skills and Certifications:

  • Palo Alto Networks certifications such as PCNSE or PCCSE.
  • Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
  • Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
  • ITIL or similar framework experience is beneficial.


Any other additional information

Commitment Clause of 3 Years


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Inflow Technologies

Founded :
2005
Type :
Services
Size
Stage

About

Inflow Technologies addresses the growing needs of organizations to manage and secure information more effectively and intelligently. The team at Inflow Technologies are well-versed with latest and the most powerful technologies available today for locating, organizing, managing, retrieving, analyzing, protecting, and presenting information. Founded in 2005 , Inflow Technologies is a niche player in the IT Infrastructure Distribution & Services industry providing Value Added Distribution in Information Security, Networking, AIDC & POS, Infrastructure & Application Software, Storage Management and Electronic Security products & related Services in South Asia with revenue run rate of 1200+ crores. Inflow has a direct relationship with 40+ Global Technology vendors & is headquartered in Bangalore with presence in 15 locations. Inflow operates through 3 Business Units with a total team strength of 267 including 24% technical (Pre & Field). The Promoter team members have a collective relevant industry experience of 225+ man-years. Inflow does business through 1350+ channel partners & one or more solutions is offered to 6500+ end customers.
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 Work closely with product & engineering groups to identify and document

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 Partner with the engineering team to build software tolerance for

infrastructure failure or issues.

 Research emerging technologies, trends and methodologies and enhance

existing systems and processes.

Qualifications

 Master’s/Bachelors degree in Computer Science, Computer Engineering,

Electrical Engineering, or related technical field, and two years of experience

in software/systems or related.

 5+ years overall experience.

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 Proven track record in deploying, configuring and maintaining Ubuntu server

systems on premise and in the cloud.

 Minimum of 4 years’ experience designing, implementing and troubleshooting

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 Minimum 3 years of experience working in public clouds like AWS & Azure.

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 Strong in performing production operation activities.

 Experience with Container & Container Orchestrator tools like Kubernetes, Docker

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