Ampleopp Solutions

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 3+ Years

Working Mode: Remote

Preferred Location: Hyderabad / Bangalore / Chennai

Shift Timing: Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISP, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.

Mandatory Requirements

·       Strong communication skills with customers and technical teams.

·       Minimum 3+ years of experience in Enterprise NOC / Network Operations.

·       Experience working in 24×7 rotational shift environments.

·       Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.

·       MSP environment experience.&ITIL Foundation certification.

·       Exposure to AWS/Azure networking is an added advantage.

·       Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts

Key Responsibilities

Network Monitoring

·       Monitor enterprise network infrastructure using monitoring platforms.

·       Integrate and onboard new network devices/nodes into monitoring tools.

·       Configure and maintain monitoring templates, thresholds, and alert profiles.

·       Ensure continuous availability of monitored infrastructure.

Incident Management

·       Monitor alerts and incidents generated from monitoring platforms.

·       Perform ticket triaging, categorization and prioritization.

·       Perform Level-1 and basic Level-2 network troubleshooting.

·       Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

·       Basic troubleshooting of OSPF, BGP, Routing & Switching.

·       Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.

·       Perform subnet calculations and IP addressing validation.

Monitoring Protocols

·       Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.

·       Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

·       Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.

·       Track incidents until complete resolution.

·       Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.

Experience 5–8 Years

Base Location Hyderabad

Work Mode Hybrid / On-site

Working Timings IST Timings

Employment Type Contract – Renewable Every 3 Months

Interview Process 3 Rounds – 2 Remote + 1 In-Person

Background Verification Mandatory upon selection

Job Summary

Ampleopp Solutions is looking for an experienced SAP BI / Datasphere / SAP BDC Developer with 5–8 years of experience in SAP Data & Analytics. The candidate will work on modern SAP data and analytics solutions involving SAP S/4HANA, SAP BW/BW4HANA, SAP Datasphere, SAP Analytics Cloud (SAC), and SAP Databricks. The role requires strong hands-on experience in data extraction, data integration, data modeling, transformation, analytics, and reporting, with the ability to work across traditional SAP BI/BW and modern SAP Business Data Cloud environments.

Key Technologies

·       SAP S/4HANA

·       SAP BW / BW4HANA

·       SAP Datasphere

·       SAP Analytics Cloud (SAC)

·       SAP Databricks

·       SAP Business Data Cloud (BDC)

·       SQL

·       Python / PySpark

·       Data Modeling

·       Data Integration

·       CDS Views

Key Responsibilities

SAP S/4HANA & Data Extraction

• Extract and integrate data from SAP S/4HANA to SAP Datasphere / SAP BW.
• Work with S/4HANA tables, CDS Views, and data sources.
• Develop and maintain data extraction and integration processes.
• Perform data validation and reconciliation.

SAP BI / BW / BW4HANA

• Develop and maintain BW/BW4HANA data models and data flows.
• Work with ADSO, CompositeProviders, Transformations, DataSources, and DTPs.
• Develop ETL processes and troubleshoot data-load issues.
• Support BW modernization and migration to Datasphere.

SAP Datasphere

• Develop Spaces, Views, Data Flows, and Analytical Models.
• Build scalable data models for reporting and analytics.
• Implement SAP and non-SAP data integration.
• Work with federation, replication, and transformation.
• Optimize data models and ensure data quality.

SAP Analytics Cloud (SAC)

• Develop dashboards, Stories, and analytical applications.
• Build SAC solutions using Datasphere/BW models.
• Configure Live and Import connections.
• Develop calculations, filters, and analytical components.

SAP Databricks / Data Engineering

• Develop data pipelines using SAP Databricks / Databricks.
• Work with SQL, Python, PySpark, and Apache Spark.
• Perform data transformation, cleansing, and enrichment.
• Implement data-quality checks and optimize data-processing jobs.

SAP Business Data Cloud (BDC)

• Support SAP Business Data Cloud solutions involving Datasphere, Databricks, and SAC.
• Integrate SAP and non-SAP data sources.
• Support BDC data products and analytical use cases.

Participate in BDC implementation and troubleshoot data-integration issues.